Great staff in a pretty good hotel
Posted Aug 31, 2016
For the most part, we were pleased with our stay. The biggest stand-out though, was how friendly and kind the staff was. When asked for matches at the front desk, the same woman who enthusiastically welcomed us to the hotel offered to lend my husband her lighter! Same woman gave us complimentary drinks at the bar because it was our anniversary. The room was large for NYC. The bed was clean and comfortable. I was curious as to what made it a deluxe king room vs a regular king room, but I didn't ask. The floor we were on was quiet and the housekeeping staff was friendly and helpful. I accidentally locked our keys in the room one morning and our housekeeper let us in since she had seen us exit the room a little while earlier. The hotel held our luggage for us on the last day, free of charge, so we did not have to cart it around the city while we waited to take the train home.
Comment from Hotel Management
Sep 1, 2016 by Rebecca Roldan, Hotel Management
Thank you for the lovely feedback! I am so happy the staff was able to leave a positive lasting impression. We look forward to your return.
Guest Service Manager