Ratings based on 738 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
Great staff which peps up your morning and always willing to go the extra mile.
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
The hotel and staff were wonderful. A larger room for NYC and well appointed. Staff were very nice and helpful. Only negative was that the hotel charged a $40/day "hotel fee" for things that included breakfast, wifi, coffee in the room and use of the gym that hotels.com did not tell us would be charged, and was a surprise because hotels.com said breakfast and wifi were "free".
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful and well licated

Posted Feb 19, 2017
Loved this small very chic hotel located just blocks from everything. The staff was amazing room comfortable and great amenities like wine and cheese in the afternoons and light breakfast every morning. Minor issue with the toilet but staff was available to take care of it immediately (although we had three separate incidents!). Nothing is perfect but the response from the maintenance team was fast so only noting this to highlight the efficiency of the team. Definitely returning.
5 out of 5
by Nixson

Romance with an Asian Queen

Posted Feb 18, 2017 on Hotels
The staff was welcoming and friendly. This is a 4.5 star for romantic gateaway. The staff is there to support your every need. "Exceptional"
5 out of 5
by Laurie

Posted Feb 13, 2017 on Hotels
Amazing staff made my stay ...young lady who checked me in spoke to me by correct name the next morning. Everyone was nice.
5 out of 5
by Charlie

This traveler left a rating score only Posted Feb 8, 2017 on Hotels
5 out of 5
by steven

This traveler left a rating score only Posted Jan 24, 2017 on Hotels
5 out of 5
by Matthew

Affordable,stunning & cozy hotel - convenient

Posted Jan 11, 2017 on Hotels
Amazing stay! Showed up,accidentally, 2 hours prior to check in. 20th floor panoramic view room was ready to go! Stunning view over the city. Floor to ceiling windows all around. The staff was incredibly nice,helpful and fun! Helped us with a good pick for nightlife and holy cow - the 2nd floor lounge! 5-6pm wine happy hour with meats and cheese. Also,FULL organic morning breakfast which both were complimentary. I wish they'd brag more about the breakfast online. It was extremely healthy and fully organic!!!! Not your cheap bagel and donut spread. Amazing stay! Want to go back asap :-)
4 out of 5
by A verified traveler

Convenient and welcoming hotel

Posted Jan 2, 2017 on Hotels
Great stay. Excellent, helpful, friendly and courteous staff
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
The hotel has fabulous service. The elevators are seriously slow, The value vis-a-vis price is decent.