Ratings based on 758 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Philadelphia

So much potential, so little oversight...

Posted Jul 12, 2017
Pros: Small, intimate hotel with a lot of potential.
Cons: Evaluate each room for dated, worn furniture. Start in Room 804. Drag the sofa bed outside: shoot it, burn it - and bring a Priest for evil spirits!
Location: Plenty of restaurants, etc.
We chose this hotel both for it's positive reviews and proximity to our local family members in the city. Normally we stay at the Gansevoort, Park Ave. We arrived by car and were promptly greeted by a hotel staff member. Lovely touch. The staff member seemed to be a "floating" receptionist; there to greet guests and assist them with their needs proactively. In theory this is a fantastic idea. In practice, it needs work. We arrived around 1PM and our room (a suite) was not ready (didn't expect it to be). The hotel offered to call when the room was ready. Super! That call never came. When we arrived back at the hotel at 5pm, a different "floating" employee told us that they were not certain if our room was ready - check with reception. The receptionist who failed to call us saw us, knew we just wanted our keys, but gave us the "just one minute" while she continued to go over restaurants with the people in front of us. This is where common sense should have come into play. We had two small children with us. Know what? I'm droning. In summary: finally got the keys. Asked for the bags to be brought up. ROOM 804. REMEMBER THAT! Took another phone call before that happened. Room had great potential, except: both remotes-dead batteries, no sugar, sweetener, or stirrers for the coffee, heavily dented/dinged furniture - and the sofa bed! DISGUSTING! Oh my! We made the kids shower again in the AM. Also - two bath towels total in the bathroom. But that sofa bed!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Stay

Posted Jul 11, 2017
Loved everything about it! Would recommend it to anyone. Great lounge, exceptional staff, great housekeeping,wonderfully located and enjoyed the entire five night stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - Close to everything - nice staff

Posted Jun 13, 2017
Pros: Convenient to all the places we wanted to visit.
Location: We booked a tour and were abled to walk easily to it
Because of delayed check in we were upgraded - what a great idea. We enjoyed the happy hour and the buffet breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

4.5 out of 5 stars

Posted May 25, 2017
The good stuff: Great staff!!! Room was very comfortable. Location was quiet. Bed and pillows were very comfortable. Breakfast was plentiful and delicious. Happy hour was nice. Not great but nice. Loved the location and proximity to the subway. Now the not so good stuff: shower smelled like mildew when you open it first thing in the morning and the a/c never quite cooled down to the temperature setting. Will we definitely stay there in the future!
4 out of 5
by Anna

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
Great staff which peps up your morning and always willing to go the extra mile.
5 out of 5
by Pamela

NYC Gem

Posted Apr 10, 2017 on Hotels
This place is amazing! We will definitely be back!
5 out of 5
by A verified traveler

Great Location

Posted Apr 3, 2017 on Hotels
Great location and the room was clean and comfortable. I would stay at this hotel again for sure!
5 out of 5
by A verified traveler

Great location, AMAZING rooms!

Posted Mar 20, 2017 on Hotels
I always stay at this hotel when I'm in New York! It's in a great location and it's easy to walk to local bars and attractions. The staff at 48lex is super polite and helpful. I upgraded my room to a corner room and the room had such an AMAZING view and was a bit bigger than other rooms I had a stayed in before. The hotel also offers a free wine and beer hour ;) I would recommend this hotel to anyone going to NYC. It's the best value for the price and is in a great location. 5 out of 5 stars!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 9, 2017 on Hotels