Ratings based on 214 Verified Reviews

4.0 out of 5
76% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London, UK

Nice location, right next to Highline

Posted Apr 27, 2017
Pros: Location and friendly staff.
Cons: Tell us that your rooftop pool is only a summer feature. Don't hold so many private events.
Location: Highline, Meatpacking district
Great location. Not too busy nearby but rather close to trendy Meatpacking District. Busy restaurant downstairs offering good food. The hotel is quite stylish although the trendy rooms with their see through bathroom walls and mattress on the floor style of bed did not suit my older parents who were with us on our trip. Be warned that the rooftop pool and bar is closed during the winter season (opens only after May) even though the pictures feature prominently on this Expedia listing and nobody told us it would not be available to us. That was our greatest disappointment. And there were several private events taking place in the common spaces during our visit causing inconvenience with the elevators becoming exceptionally busy and big parts of the limited common spaces being put out of bounds to hotel guests.
4 out of 5
by Bridget

Turn up the lights!

Posted Jan 23, 2017 on Hotels
Nice hotel and staff. Good restaurant in the hotel for breakfast and lunch. Two nice bar areas with attentive staff. Futon style bed a bit awkward. Lighting in the public spaces, elevators, room and bathroom was too dim.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Hello Bridget, Thank you so much for your positive feedback. We are thrilled to hear that you had such a wonderful stay with us that included great food and drink. We are sorry to hear that the room design did not meet your expectations. We are currently working on adding extra lighting in our bathrooms. We hope that you get the chance to come back and see the changes. Best Regards, Franck Hermann Front Office Manager Hotel Americano
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Contemporary hotel

Posted Jan 3, 2017
Staff were lovely. Room was nice and spacious but bed was a little too soft for our liking. Great location within walking distance to shops and great restaurants. Overall a good stay.
Comment from Hotel Management
Jan 16, 2017 by Franck Hermann, Hotel Management
Hello, Thank you for your great review. We are so happy to hear that our staff provided you with amazing service while you were here. We hope to have the opportunity to welcome you back. Best Regards, Franck Hermann, Front Office Manager
5 out of 5
by Sean D.

Great design hotel

Posted Dec 30, 2016 on Hotels
Fantastic designer hotel in a great area.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Hi Sean! Wow! Thank you for your amazing score! We are thrilled to see that you have appreciated the detail and unique design or our hotel. Being part of the Design hotel group this is exactly what we love to hear! We’re also excited that you enjoyed the Chelsea area and the art district. We hope to see you soon! Best Regards, Franck Hermann / Front Office Manager / Hotel Americano
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland New Zealand

A little hard to find but worth the effort

Posted Dec 29, 2016
Beautiful modern design, great comfy bed, great espresso coffee, was sad to check out. Oh and check out the rooftop restaurant!
Comment from Hotel Management
Jan 16, 2017 by Franck Hermann, Hotel Management
Hello Steph, We are thrilled to hear that you have thoroughly enjoyed your stay with us at Hotel Americano! This is exactly what we strive for in having every little detail meet your liking so when it’s time to check out you don’t want to leave us. This just means you’ll need to come back this summer and enjoy our beautiful rooftop pool overlooking Manhattan  it may seem like we’re far away from midtown, but we’re right in the middle of the art district and as this area of Chelsea continues to grow it won’t be long until our hotel is surrounded by many more hot spots. Best Regards, Franck Hermann, Front Office Manager, Hotel Americano
5 out of 5
by Ben

Great stay

Posted Dec 27, 2016 on Hotels
Everything was great!
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Hello Ben, Wow Thank you so much for this amazing rating. See you soon :) Franck Hermann / Front Office Manager / Hotel Americano
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 24, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
It was 3 blocks from FIT. A block to get on the Highline. Took walk to the new Whitney museum. Brunch was off the hook with live latin music. I loved this hotel. better experience over all than the W hotel which i love. This beats it
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Hola!!Thank you for your amazing feedback! We hope to be able to count you among our numerous loyal guests! See you soon!!J Franck Hermann, Front Office Manager, Hotel Americano
4 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you for your great score! We hope to have the opportunity to welcome you again very soon :) Franck Hermann / Front Office Manager / Hotel Americano
3 out of 5
by A verified traveler

Pass on this one!!!

Posted Nov 29, 2016 on Hotels
Interesting design elements were used in the hotel and room design but ultimately these elements weren't very practical and comfortable. We were upgraded from a Downtown King to an Uptown Studio, but the shower wouldn't drain and leaked from the bathroom to the sitting area. We notified the hotel, and they sent someone up from engineering, but the issue wasn't resolved. Luckily, we were staying only one night. The bed was uncomfortable and the room is filled with light switches and a fireplace (?) that doesn't work. This is not a luxury property. We would never stay here again.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for your comments. We are happy to see that you were able to benefit a complimentary upgrade upon your arrival. However we are very sadden to hear that your experience was not the most pleasant. Improving our customer experience is a daily mission and your comments are our best tool to do so. We hope that you will give us another opportunity to show you the whole Life Style Hotel Americano experience.