City view from property

Reviews of Selina Chelsea

4.5 out of 5
Selina Chelsea
518 W 27th St, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 235 out of 599 reviews" "
Rating 8 - Good. 157 out of 599 reviews" "
Rating 6 - Okay. 97 out of 599 reviews" "
Rating 4 - Poor. 51 out of 599 reviews" "
Rating 2 - Terrible. 59 out of 599 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Carina

Traveled with partner
Liked: Cleanliness
Well situated for our events in the area and close to public transit, however underwhelming overall for the price. Mediocre service, broken bathroom door and poor housekeeping. Our room was right next to the housekeeping closets so there was tons of noise and commotion at very inconvenient times. Probably won’t stay again.
Stayed 2 nights in Apr 2024
Response from Ivette on Apr 19, 2024
Hello Carina,Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

6/10 Okay

Paul, Berkeley

Business traveler
Great location. Everything else is just ok.
Stayed 2 nights in Apr 2024
Response from Ivette on Apr 19, 2024
Hello Paul,Thank you for sharing this positive review. We appreciate our location here in Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Taedmary

Business traveler, Traveled with partner
Liked: Amenities
Smooth check in, staff was friendly. My booking included free breakfast and OMG it was absolutely delicious; I ordered the Shakshuka an orange juice and coffee. Staff was attentive and friendly. I didn’t bring a pet, but I was glad to see the pet fee is affordable at $10 per night. Bed and pillows were comfortable, room had free water and a small fridge—very convenient. Would definitely stay at this hotel again.
Stayed 1 night in Mar 2024
Response from Ivette on Apr 19, 2024
Hello Taedmary,Thank you for sharing a review of your recent experience. Our team here at the Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

saud

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it was my first time booking at this hotel, I quickly discovered that it would be my go-to place for future stays. The welcoming atmosphere, vibrant vibe, convenient area, tranquility, and location are simply the best. Martin (I hope I spelled his name correctly) was exceptional in explaining everything, making us feel at home. There's so much more to say, but to put it briefly: just go there. This is undoubtedly the best hotel in NY, and I will definitely be returning. Thank you Silena and Martin for the hospitality 😊
Stayed 3 nights in Feb 2024
Response from Ivette on Apr 2, 2024
Hello Saud, Thank you so much for choosing Selina Chelsea. We are so excited to hear you enjoyed your stay with us and can't wait to host your stay again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Great room. Nice people and bar area. Thanks
Stayed 2 nights in Feb 2024
Response from Ivette on Feb 20, 2024
Hello John, Thank you for choosing Selina Chelsea. We are glad to hear you enjoyed your stay with us. Hope to have you stay with us again soon!

8/10 Good

Robin

Stayed 4 nights in Feb 2024
Response from Ivette on Apr 19, 2024
Hello, Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Baraka, Missouri City

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The circulation is terrible, i couldn’t enjoy my stay because of how hot it was
Stayed 2 nights in Feb 2024
Response from Ivette on Feb 20, 2024
Hello Baraka. We are sadden to hear the circulation in your room wasn't the best. We will look into this issue and assure it does not happen again in the future.

8/10 Good

Kyrsten

Liked: Staff & service
Great location to check out next door’s Sleep No More. The little bar upon entry was adorable and the staff were incredibly friendly. The room was a bit dirty (concrete floor).
Stayed 1 night in Feb 2024
Response from Ivette on Feb 6, 2024
Hello Kyrsten, Thank you for choosing Selina Chelsea, we appreciate your feedback and hope to make a better impression in the future.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and supportive staff! my phone broke while visiting New York and they were very accomodating.
Stayed 1 night in Jan 2024
Response from Ivette on Feb 6, 2024
Hello Cameron,Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As my first stay at Selina Chelsea, this hotel was just my vibe - cozy/comfortable and chique. When I was booking my stay, I had the option to include breakfast. Upon arrival, lobby is inviting and easy to navigate. The receptionist was bright and friendly. I was grateful that since my stay was shorter than expected, I was able to exchange my breakfast for a quick dinner at the bar. The room is quiet with views of New York skyline. Selina Chelsea is on the top of my list for places to stay when I'm in New York.
Stayed 1 night in Jan 2024
Response from Ivette on Jan 31, 2024
Hello Nicola, Thank you for sharing a review of your recent experience. Our team here at Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

John, Media

Disliked: Property conditions & facilities
Be careful of hidden charges.
Stayed 1 night in Jan 2024
Response from Ivette on Jan 29, 2024
Hello John, We apologize for the confusion as we assure all our fees* are noted on confirmation emails during booking.

10/10 Excellent

Andrea, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great! I'm very confused on some of these poor reviews because i would highly recommend. Had an excellent night sleep, the staff were so warm and friendly and made my frenchie & I feel at home. Would visit again.
Stayed 2 nights in Jan 2024
Response from Ivette on Jan 29, 2024
Hello Andrea, Thank you for choosing Selina Chelsea. We love you enjoyed your stay and cant wait to see you again.

10/10 Excellent

Callan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place for sure! My room was a little noise because I was right by the elevator. But was quiet at night.
Stayed 1 night in Jan 2024
Response from Ivette on Jan 29, 2024
Hello Callan, Thank you for choosing Selina Chelsea. We appreciate the feedback and will try to make the necessary changes to assure a guest has a quiet night.

10/10 Excellent

Maria, East Rockaway

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Ivette on Jan 29, 2024
Hello Maria, Thank you for choosing Selina Chelsea. We are so pleased to hear you enjoyed your stay with us, we hope to see you again soon!

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in Chelsea
Good location, great bars, food good but small menu. Rooftop bar especially nice. Negatives: no comfortable seating in rooms, only stylish unpleasant things. Mattresses are on the floor. Difficult to get front desk to answer phone. Extremely loud bar in basement— get an upper floor room if you like to sleep. It was a good value for the money, I would stay here again if I need this location in Chelsea.
Stayed 2 nights in Jan 2024
Response from Kiko on Jan 9, 2024
Thank you for taking a moment to share your experience at The Selina Chelsea hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent!!!!!!!
Stayed 4 nights in Dec 2023
Response from Kiko on Jan 9, 2024
Thank you for sharing a review of your recent experience. Our team here at Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting the McKitrick Hotel right next door.
Stayed 1 night in Jan 2024
Response from KIKO on Jan 9, 2024
Thank you for sharing this positive review. We appreciate our location here in Selina Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

4/10 Poor

Rob

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING like photos. Hotel staff was friendly but that does not make up for the ghetto DIY construction and condition of hotel rooms. AVOID unless it is only option. Beds are a joke- it just needed a blanket over the chair to make the “fort” sleeping on floor status. Mattress on a wood platform is not good-Housekeeping left 1 towel for two people and no washcloth- none. No phone to call front desk- rooms seriously are not good- really wanted to like it-but this place is tragic. 2 stars just because of staff.
Stayed 4 nights in Dec 2023
Response from Ivette on Feb 6, 2024
Hello Rob, Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

2/10 Terrible

Kornsiva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivette on Feb 6, 2024
Hello Kornsiva,Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern boutique place!
Great hotel. My bathroom door has broken and wouldn’t close and it was a holiday. The engineer wasn’t around, so they were kind enough to upgrade me without me even asking. Great stuff, bar staff, and overall great vibe. I’d definitely stay here again.
Stayed 1 night in Dec 2023
Response from Ivette on Jan 2, 2024
Hello! Thank you for choosing Selina Chelsea. Our team here at Selina is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYC weekend
The hotel personnel were very friendly. My room was large and comfortable. It was very quiet at night (my stay was on a Sat night). Convenient location and close to the High Line.
Stayed 1 night in Dec 2023
Response from Ivette on Dec 28, 2023
Hello Christine,Thank you for choosing Selina Chelsea! Thank you for sharing a review of your recent experience. Our team here at the Selina is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina Chelsea was a beautiful property in the exact right spot. I was able to walk to midtown and also visit friends in Chelsea.
Stayed 1 night in Dec 2023
Response from Ivette on Dec 28, 2023
Hello Anna, Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Delphine

Stayed 1 night in Dec 2023
Response from Ivette on Dec 28, 2023
Hello Delphine,Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Nov 2023
Response from Ivette on Dec 28, 2023
Hello Ingrid,Thank you for sharing this positive review. We appreciate our location here in Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Dirk

Liked: Cleanliness
Disliked: Staff & service
The hotel literally had an all-night party in their lobby on the last night of our stay, they cranked the music to club level and hundreds of people crammed in. We were given no notice ahead of time either when reserving or when there the prior two days that they would have a party going to 6AM. It was so loud sleep was impossible, we left at 2AM and checked into another hotel. They did reimburse us for the last night, but obviously it was a huge inconvenience and we lost money but having to book somewhere else at the last minute. Very disrespectful treatment of hotel guests. If you want to be a party hotel where no one sleeps that's fine, advertise it as such. But it's not a real hotel to me if you might intentionally keep your guests awake all night.
Stayed 3 nights in Oct 2023
Response from Ivette on Dec 28, 2023
Hello Dirk, We would like to apologize for the inconvenience caused. Our guest's comfort and satisfaction is our main priority. Prior to guest arrival, we send automated messages to inform of this party in the event that guest would choose to cancel. This was a learning curve for us and will do better in the future. We hope to get a second chance at a first impression in the future.

10/10 Excellent

Airick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best NY stay!
The person checking my husband and I in was absolutely lovely! Probably the nicest person we've experienced at a hotel. This hotel is located walking distance from galleries, bars, small markets, food and a whole lot more. Our room wasn't big but it was very comfortable. Very modern, clean and efficient! There's a bar in the lobby. Overall, it was a really good experience and hope we get to stay here again!
Stayed 5 nights in Oct 2023
Response from Selina Front Desk on Nov 16, 2023
Thanks for the great review we hope to see you with us again in the near future.

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Rooms are small and not meant to spend extended time in. Hotel is right next to the High Line, but few restaurants and most train stops are two avenues away.
Stayed 2 nights in Nov 2023
Response from Selina Front Desk on Nov 16, 2023
thanks for the awesome review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 2 nights in Oct 2023
Response from Selina on Nov 8, 2023
Hi Robert,We are glad to hear that you had a great experience at Selina Chelsea. Your review made our day! Our whole team works very hard to make sure every guest as an amazing experience.We hope to see you again.Your Friends at Chelsea,

10/10 Excellent

Jeannie

Stayed 2 nights in Sep 2023
Response from Selina Front Desk on Nov 16, 2023
thanks for the great review. We hope to see you with us in the near future

8/10 Good

Cullen

Liked: Staff & service
fgrg zf
Stayed 2 nights in Sep 2023
Response from KIko on Nov 16, 2023
thank you for the great review.

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop bar/restaurant area not open or accessible to guest.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marivioli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location nice rooms
Stayed 2 nights in Aug 2023

6/10 Okay

Francis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were amazing! The lobby and location of hotel were perfect, the room was the problem. No hot water unfortunately , however when we checked out we did mention that and the staff were so kind and offered us breakfast/snacks from the hotel however we were in a rush and couldn’t take it. The light in the room, was ripped off the ceiling and an exposed hanging wire was right above the bed. We mentioned it and I am sure they will fix it. The room itself was cute if things were in working order.

10/10 Excellent

adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lower mid town location, Chelsea is a nice safe accessible area. Could be closer to a train but only a dress blocks walk. Would stay again. Rooms and beds are amazing
Stayed 8 nights in Aug 2023

6/10 Okay

elsa

Business traveler
Liked: Cleanliness
Disliked: Amenities
Pool was closed for maintenance and not able to use and it was hot. Would have been nice to use, seeing as you are charged a resort fee. They did not offer a discount/refund when I mentioned this issue.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Decent but not my favorite
Staff was very friendly. Hotel itself was super loud. Rooms had a bad odor to them but were clean for the most part. The rooms were incredibly small and did not have very many amenities. No phone, no microwave, no fridge.
Stayed 2 nights in Jun 2023
Response from General Manager on Oct 24, 2023
Thank you for your feedback, I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.I apologize again for any inconvenience this caused you.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention!

6/10 Okay

Dina

Liked: Cleanliness, staff & service
Cool property - no security at all - edgy nice decor if you like cement floor in room and sleeping on platform. Good linens!
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service and very good restaurant. The breakfast served was excellent.
Stayed 5 nights in Jun 2023

10/10 Excellent

Oliver, Winnipeg

It’s always a pleasure to stay at the Selena Chelsea! Friendly staff, lovely hotel, great location. I’ll be back!
Stayed 4 nights in Jun 2023

4/10 Poor

Rolan

Disliked: Staff & service, room comfort
Weekend party on the roof is loud!
Hotel is loud and uncomfortable. No room service and hardly any amenities.
Stayed 3 nights in May 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and good price point
The price and location of this hotel are hard to beat. The resort fee is a little weird since the amenities are limited. The room is very simple, but it’s all you need for a weekend trip to New York.
Stayed 2 nights in Jan 2023
Response from General Manager on Oct 24, 2023
Dear Chad, Thank you for taking the time to share your experience at our hotel! We are thrilled to hear that our location and price point met your expectations. We understand that some guests may find the resort fee odd, but it helps us provide essential services and amenities to ensure a comfortable stay. We're glad our simple yet cozy accommodations matched your requirements for a weekend getaway in New York. Your feedback is valuable to us, and we hope to have another opportunity to welcome you back soon. Warm Regards,Selina Chelsea Team

6/10 Okay

John, Media

Liked: Cleanliness, staff & service
Tough to find.....there are TINY signs out front. Staff was very friendly
Stayed 1 night in Mar 2023

2/10 Terrible

Dylan

Stayed 1 night in Feb 2023

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful boutique hotel!
Stayed 4 nights in Feb 2023
Response from Selina Chelsea on Mar 8, 2023
Thanks for the Great review!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great little hotel! Wonderful staff! Great rooms. Loved this property. Will definitely stay here the next time we come to New York.
Stayed 3 nights in Feb 2023
Response from Front Desk on Mar 8, 2023
Thanks for the excellent review. Hope to see you with us soon!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for an anniversary and had a great time
Stayed 1 night in Jan 2023
Response from Selina Hotel on Feb 3, 2023
thanks for the great review hope to see you with us soon

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great over night stay staff is awesome especially the front desk!! thanks again
Stayed 1 night in Jan 2023
Response from Selina Chelsea on Feb 3, 2023
thanks for the awesome review hope to see you with us soon.

10/10 Excellent

Gokhan

Liked: Staff & service, property conditions & facilities
Good
Response from Selina Chelsea on Mar 8, 2023
Thanks for the Great Review. Hope to see you with us soon.

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Fantastic rooms highly recommend The Loft room. Kiko at the front desk was extremely friendly and accommodating. A hidden gem!
Response from Selina Chelsea on Mar 8, 2023
Thanks for the great Review. Your right Kiko is a Gem!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities