Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Reviews of Hotel BPM - Brooklyn New York

2.5 out of 5
Hotel BPM - Brooklyn New York
139 33rd street, Brooklyn, NY

Reviews

6.8
Rating 10 - Excellent. 187 out of 997 reviews" "
Rating 8 - Good. 348 out of 997 reviews" "
Rating 6 - Okay. 239 out of 997 reviews" "
Rating 4 - Poor. 119 out of 997 reviews" "
Rating 2 - Terrible. 104 out of 997 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jay

Traveled with group
Disliked: Cleanliness, amenities
The room was dirty but it was ok for just the night stay
Stayed 1 night in Dec 2019
Response from Manager on Jul 16, 2020
Hello Jay, I apologize as this is completely unacceptable and will look into this.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and very helpful when needed.
Stayed 4 nights in Mar 2020
Response from Management on Mar 18, 2020
Thank you for staying on beat with us! We are working hard to retrain all of our staff to offer the best service to our guests possible.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the service. I didn’t like how the shower and toilet had loose screws holding things in place.
Stayed 1 night in Feb 2020
Response from Management on Feb 21, 2020
Hello, Thank you for taking the time to share your experience with us. We have inspected the rooms and was not able to find the issues you stated. The toilet sheets do shift from side to side by design so that they can move with the user, they can give the impression of them being loose but that is how the were designed.

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Management on Feb 22, 2020
We wanted to thank you for staying on beat with us for your recent trip to New York.

2/10 Terrible

noelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and service
I tried to check into hotel at 2 different times at night. Both times I waited 15 minutes at front desk and nobody was there for check in. At around 11:00pm man finally shows up. Young girl was there trying to find him. She stated that he goes in peoples rooms often and she can’t find him. Once we finally got to our room it was filthy and smelled of urine. I demanded a refund and had to drive 2 hours home.
Stayed 1 night in Feb 2020

4/10 Poor

Miguel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Management on Feb 16, 2020
Thank you for rating your stay.

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely otherwise
A guy stole from me and the attendant didn’t want to call police. Made a complaint to management as well.
Stayed 1 night in Jan 2020
Response from Management on Feb 16, 2020
Hello Dawn, We are very sorry to hear that you had an incident while staying at our hotel. We do have 24 hour security guards at our hotel and a new management team overseeing operations.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
On line it looks like a perfect place to stay. But when I got in the room. It was not clean. I had requested a king side bed ended up with a 3 fullside. And under the blanket there was a blont raped up. 😐
Stayed 2 nights in Jan 2020
Response from Management. on Feb 15, 2020
Hello, Thank you for taking time out to post review, however our hotel does not have any rooms with three beds.

4/10 Poor

Kofi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly cleaned bedsheets and comforter. The Floor wasn’t properly cleaned as well. The air condition should be cleaned because it is dirty.
Stayed 1 night in Jan 2020
Response from Management on Feb 16, 2020
Hello Kofi, Our hotel does not use comforters and our laundry is done by an outside cleaning company. If you ever have any issues please let the staff know so that we can resolve any issue immediately. We do clean our air conditioning unit on a regular and apologize if your room had not gotten to during our winter cleaning schedule.

2/10 Terrible

Tyree

Disliked: Cleanliness, property conditions & facilities, room comfort
No
The hotel is a fraud the rooms don’t look as nice they walls were beat up & there wasn’t the stuff they guaranteed to have there .. no toothpaste cheap wash rags I Hadto walk to a store to get lotion and other toiletries that they said they would have in the rooms . I would NOT guarantee staying here ..
Stayed 1 night in Jan 2020
Response from Management on Feb 15, 2020
Hello Tyree, Thank you for taking time out to post a review. All of our guest rooms have been repainted, we will need to look into what room you stayed in to reinspect it. Our hotel does not offer toothpaste at this time but we do have lotion in the guest rooms located in the bathroom next to the soap. We hope to see you again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, didn’t stay there was so dirty no good wasn’t want was shown on lone
Stayed 2 nights in Jan 2020
Response from Management on Feb 22, 2020
Thank you for sharing your experience with us and bringing this to our attention. We will work on addressing the issue to help ensure all of our guest stays are excellent.

2/10 Terrible

L, Philadelphia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to check in to hotel with my family, including 2 seniors and a toddler, processed to be checked into 2 rooms on the 5th floor. Elevator was broken, with 7 passengers trapped inside. (FCNY had to come) Entire floor stank of weed, rooms were still dirty from last patrons. had to rent rooms at another hotel last minute and relocate, eating the cost of the two rooms.
Stayed 1 night in Jan 2020

8/10 Good

naia

Business traveler
Liked: Room comfort
Stayed 1 night in Jan 2020
Response from Management on Feb 16, 2020
Thank you Naia for taking the time out to rate your stay with us.

2/10 Terrible

Faried

Disliked: Cleanliness, staff & service
Worst check in through hotels.com
The check in through hotels.com has been the worst experience I’ve had in my life. But this time I don’t blame The hotel, but hotel.com only. I was in the lobby for over one hour waiting for the hotel to get my confirmation and it never came. I had to cancel through hotels.com and book the hotel direct. When I called hotel.com again, the person on the phone said the system was down and for me to call back two hours later and this was almost 1 AM, you can imagine how upset someone can be. Because of the frustration and being upset,I Couldn’t fall asleep and lost more resting time. It was just a bad night through hotels.com. Thankfully the hotel Booked my stay but I wound up paying a little over $20 more.
Stayed 1 night in Jan 2020
Response from Management. on Feb 15, 2020
Thank you for your review. Please come see again.

4/10 Poor

R, Houston tx

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the area around it. The hotel itself smelled like weed everyday we were thereyet they had smoking fine postings. Interior of the hotel had damage, and bathroom sink had mold in the tub
Stayed 3 nights in Dec 2019

4/10 Poor

Luz, New York

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clean , almost no personal , no blower or iron in the room
Stayed 2 nights in Jan 2020

2/10 Terrible

Leslie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run!
The moment we got there we waited for 30min for the front desk attendant to get back to his job. He was being contacted via Walkie Talkie by the “security lady” who told us he was at the store. He walked in smelling like marijuana. We then check into the deluxe King room and are greeted with a Room set to 80 degrees and a smell of something electrical that had been burnt. The room was dirty, everywhere. Random baby pacifier in the drawer. Dirt all over the floor. The bathroom glass door had be spray painted terribly so you couldn’t see in. The toiletries like the shampoo and body wash they supplied are bottles that are refillable l (which hadn’t been at our arrival) which is a huge sanitary issue. The staff were expressionless and what I would seem quite useless had there been an actual serious problem. Also I’m almost sure people live there too given setup and vibe we got. This place is not clean nor does the hotel ownership seem to have any pride or value towards this hotel.
Stayed 1 night in Dec 2019

4/10 Poor

john Bosco Spire

Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

2/10 Terrible

Randy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Holly

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Rude and unhelpful staff and broken lift so had to take multiple bags upstairs with a 2 year old in tow with no help.
Stayed 1 night in Dec 2019

2/10 Terrible

Shannan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and dirty. Do not stay there.
The service was subpar. The elevator did not work for a period of time. I was put on the 5th floor, and when I asked to be moved to a lower floor because I would have to take the steps do to the elevator, I was told there was no other room I could take. The room was extremely dirty; the bathroom was extremely dirty. The bedspreads and pillowcases had stains on all of them and hair from another guest. This hotel was by far the worst I've ever stayed in.
Stayed 1 night in Nov 2019

4/10 Poor

Shells, Brooklyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When you walk into the hotel it looks nice and clean but the room I had was dirty the floors looked like they haven’t been swept in a while and the towels had hair all over them the bed was hard and the sheets had stains on them
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
A lamp wasn’t working. The ice machine was out of commission. There was a spring sticking out of the side of the bed. The covers on the toilet paper sliced my friend’s leg open. It was cute at first but got worse and worse as the night went on
Stayed 1 night in Nov 2019

6/10 Okay

Paris

Disliked: Cleanliness
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.……................................................
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
The hotel smoke detector kept beeping my entire stay.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Oct 2019

10/10 Excellent

Zaalon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, dirty, dirty. Smokey and smelled horrible
Stayed 2 nights in Oct 2019

8/10 Good

Merrilee

Liked: Staff & service, room comfort
Easy access located just few blocks from subway entrance. Security was always present on the street at entry point and in the lobby. Elevator needed repair one day/night, but stairway worked just fine. Bed was extremely comfortable. We considered this to be a very affordable option for our 7-night trip.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We booked this hotel with the intention to stay for 4 nights. After the first one we left and we would have left before if we didn’t do a late check in. Once arrived we were given a room that was very dirty: floor and washroom were not clean at all. They changed us a the room and the second was still dirty: the sheets were dirty! And we slept dressed. The room was not fully isolated from the outside and we were clearly hearing the cars and traffic outside. At 1:30 the people in the other rooms started a kind of party, extremely loud. They were smoking in the room! And the smell could be clearly felt in our room! The party continued till 3am.... the day after the left and the staff didn’t say anything. Absolutely horrible place, not sure how they can charge this amount of money.
Stayed 4 nights in Oct 2019

2/10 Terrible

Eric

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst hotel I have been..... So funny,That is a 3 star hotel......
Stayed 1 night in Oct 2019
Response from Management on Feb 22, 2020
Hello Eric, It seems that we skipped a beat during your stay with us in October. Our management has changed, and I hope that you will give us another chance for your next trip to New York.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like weed and smoke as soon as you walk in. Room was super dirty and bed was very uncomfortable.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Hotel
They didn’t clean the room. There was hair in the sheets. Nobody was there to check us in for a long time. Don’t believe the photos.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2019

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful reception staff. Thank you.
Stayed 1 night in Aug 2019

4/10 Poor

Michelle, Los Angeles

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms are definitely NOT as nice or clean as the pictures show. It was a very disappointing visit. The floors are dirty, there were hairs stuck in my bed sheets and shower towels, and there was a consistent smell of weed throughout my stay. I was not satisfied with the condition of the hotel room at all.
Stayed 3 nights in Sep 2019

2/10 Terrible

Dee

Disliked: Cleanliness, amenities
The floor lloked as if they were never swept. The furniture was falling apart
Stayed 1 night in Sep 2019

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy and clean , no worries
Stayed 1 night in Aug 2019
Response from mike on Sep 9, 2019
thank you

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't not receive my deposit back although I did not damage anything in the room. They also charged me again without me knowing
Stayed 2 nights in Aug 2019
Response from mike on Sep 9, 2019
sorry to hear about that please email me the details so i can look into this for you

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean linen dirty duvet dirty they should tcheck the cleaning of the room
Stayed 2 nights in Aug 2019
Response from Management on Feb 22, 2020
Thank you for taking the time out to share your experience with us. We have looked into our linen have gone ahead and replaced everything we have we brand new linen. Thank you for helping us work to always improve.

10/10 Excellent

enock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stays was terrible the faucet sink was broke I go the front desk and told them they say they can't do nothing about it they was no water to brush my teeth so stay anyway because I need the room for the night
Stayed 1 night in Aug 2019
Response from mike on Sep 9, 2019
sorry for your bad experience we are trying to improve dailiy thank you for the feedback

4/10 Poor

B

Disliked: Cleanliness, amenities
The bath tub was not clean and rusty. floors and toilets were dirty. The bed and pillows were not washed and had stains and hair inside. Not very clean at all, I did not sleep all night. I should of paid half what I paid for this hotel stay. Avoid if possible.
Stayed 1 night in Aug 2019
Response from mike on Sep 9, 2019
sorry your experience wasn't up to par we are working to improve daily thank you for the feedback