Ratings based on 4,574 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great find.

Posted Feb 6, 2016
This was a great find. High quality hotel at a very reasonable price. The lobby was really great for meeting colleagues.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not a tourist hotel!

Posted Feb 5, 2016
Had a nice professional vibe. Classic old world hotel feel, enjoyed my stay. Close to where I needed to be. Seemed very private .
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

A real find!

Posted Feb 1, 2016
A great little boutique hotel. Clean. Friendly. Will definitely return
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 1, 2016
Pros: Excellent staff, ready to help
Cons: Fitness center
I was in the city for a training. Hotel was one block from the location. Easy access to food and shopping and theaters
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Amazing stay

Posted Jan 31, 2016
Easy check in, gorgeous hotel. Staff was very nice and our room was ready as soon as we got there. The room was perfect for a one night stay. Very clean and comfortable. Definitely will be staying here in the future. I am always nervous about hotel rooms with cleanliness but this room was perfect. The only downside was our room was near the elevator so other guests were loud when leaving/coming but that is to be expected. Check out was simple and they have complimentary coffee/tea at all hours (good coffee, not the crappy kind)
5 out of 5
Recommended
for Everyone
by A verified traveler

すてきなスタッフ、二つの駅から徒歩圏内の便利なホテル

Posted Jan 31, 2016
スタッフが知性的で丁寧で優しく、品があります。ニューヨークの他の場所で笑顔満開フレンドリーなスタッフもたくさんいましたが、このホテルのスタッフの接客が一番好きでした。 一番安いプランにしたのですごく広いお部屋ではありませんでしたが、綺麗で、使いやすいバスタブもあり、すべてが快適に思いました。 近くの韓国料理屋やお寿司もあるビュッフェ、サブウェイなど便利でした。ロビーのコーヒー紅茶は24時間何度も飲みました。
5 out of 5
Recommended
for Everyone
by A verified traveler from winchester, UK

Good value boutique hotel

Posted Jan 24, 2016
Pros: The rooms were small but clean and comfortable. Staff were really friendly and welcoming, and we got the impression that nothing would be a problem.
Cons: Nothing!
Location: Location is mixed, but easy walk to good places. Felt safe around the hotel vicinity.
We had a great stay in the Chandler - it's located two blocks south of the Empire State Building, and within a ten block walk of Times Square so a great location to explore the Big Apple from.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Jan 21, 2016
Pros: Staff were excellent
Cons: Interior of our room was a little dated and could be updated
Location: Location was good and there were plenty of places just outside to eat . Empire state was just up the road from the hotel.
The hotel was ideally placed for our visit.The room itself was not what I expected; no curtains; noisy and the bathroom was very small but the staff were very helpful and changed it to a much better and quieter room. A number of people were at reception changing their rooms so I guess they also had a problem. Overall it was a good experience but I was disappointed with our first allocated room.
1 out of 5
by A verified traveler

Posted Jan 20, 2016
Worst stay ever, hotel refused to let me rebook to another date after I had to stay home.
2 out of 5
by A verified traveler from prato

Un rumore persistente tutta la notte

Posted Jan 16, 2016
Hotel carino, stanze pulite e ben curate. Peccato che un rumore persistente mi abbia rovinato due notti su tre . Avvertito il consierge, causa problemi con altri ospiti non ho risolto il problema e per questo giudico il servizio insufficiente