Ratings based on 14,726 Verified Reviews

3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Times Square. Clean rooms. Very outdated

Posted Jul 22, 2017
We were visiting New York for fun. Hotel is in a great location, is clean, has security in lobby but it's very outdated. Our room was small and stuffy. Needs an update.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO

Nice hotel very close to Times Square

Posted Jul 21, 2017
Pros: staff, location
Cons: window air conditioner was less than professionally installed. more towel hooks needed. pocket door on bathroom hard to close fully.
Location: literally 1/2 block from Times Square and the 1/2 price ticket booth, very close to several Broadway theaters.
Pretty Art Deco hotel 1/2 block from Times Square. On the second floor, we heard quite a bit of street noise (possibly due to the installation of a window air conditioning unit). We heard that guests on higher floors couldn't hear the noise. Staff was very helpful and friendly. Room was small but probably averaged size for a city hotel room. Beds were comfortable and coffee pods and towels plentiful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel near Time Square

Posted Jul 20, 2017
Pros: see above
Cons: Nothing
Location: Great location for Times Square and theaters.
Room was very clean and large enough for two people. We were not able to get WiFi all the time and the desk clerk tried to get it for us, but kept going in and out. Lobby was clean, Staff was very helpful. Next door was a local deli. Enjoyed the snacks, and drinks on Tuesday evening.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Very nice, excellent location!

Posted Jul 19, 2017
Pros: Location!!!! Clean, modern room!
Cons: Snack area very basic. No big deal honestly.
Location: Times Square is right there, without the noise/lights! Loved it, will definitely stay there again!
Front staff was very friendly and met all my needs. The security is very good, getting on elevators up to rooms. The location is amazing, next-door to the W Hotel in Times Square. Our room was very clean and modern, updated recently! We even had a balcony, although didn't really use that.
Comment from Hotel Management
Jul 20, 2017 by Guest Relations, Hotel Management
Dear Sterling, We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay. Kind Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from aus

Good location very small toom

Posted Jul 19, 2017
Small room terrible noise from air con and Small bathroom I think it is expensive due to location and is tired and jaded
Comment from Hotel Management
Jul 20, 2017 by Guest Relations, Hotel Management
Dear Ms. Maureen, I have just finished reading your survey results and wanted to reach out to thank you for your feedback. We strive to ensure all of our guests have a positive and memorable stay so we sincerely apologize for any issues that may have prevented you from fully enjoying your stay with us. We are glad to offer a variety of room categories for our guests some of which have not been completely renovated. While we are happy to offer 300 newly renovated Signature Collection rooms, we understand that our non-renovated rooms are more dated in decor. As the hotel continues to upgrade, renovate and improve, we do hope you will consider being our guest again so that we may enhance your next guest experience. We hope you will consider staying with us in one of our newly renovated Signature rooms so you may experience the difference first hand. Kind Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Affordable hotel near Times Square

Posted Jul 19, 2017
The hotel is in a great location, pretty much in Times Square and therefore very close to many sites and tour bus stops. The room was very clean but small and did have a bit of a mildew smell to it. The bathroom is very small and there is no fan. The staff was very pleasant and helpful. The hotel bar- The Rum House is a popular, fun, little bar that has live jazz music at night. Overall I would reccomend!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Perfect location. Very limited amenities.

Posted Jul 19, 2017
All the staff were wonderful, especially those in housekeeping.
Comment from Hotel Management
Jul 20, 2017 by Guest Relations, Hotel Management
Dear Katherine, We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay. Kind Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol UK

reasonably priced hotel close to sight

Posted Jul 18, 2017
Pros: The bed! The good location and the price
Cons: Bathroom needs updating. The hotel description mentioned tea and coffee making equipment in the room but there wasn't any.
Location: Just off Times Square so right in the centre of things. The Port Authority bus station/subway was about a 7 minute walk
Nice Art Deco hotel with pleasant, helpful staff. Our room was a good size with a king size bed which was the most comfortable we had ever slept on! Bathroom could do with updating, chIpped tiles, old fashioned sink/toilet etc but it was all very clean. There was a safe in the wardrobe. We found plenty of good places to have breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Large Room

Posted Jul 17, 2017
Wear and Tear in room shows, but very clean. Been to Times Square many times and this is largest room ever. Ask for room facing quiet side. Taxis, etc. beeping throughout the night. Exercise facility very good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice clean hotel near everything.

Posted Jul 16, 2017
Had a great time in NYC. Hotel room AC unit was loud is my only complaint.
Comment from Hotel Management
Jul 19, 2017 by Guest Relations, Hotel Management
Dear Niki, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards, Guest Relations