Ratings based on 14,613 Verified Reviews

3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

At Times Square and broadway theaters

Posted Jun 26, 2017
Pros: Location was close to conference at nearby hotel (which is why I was there) and a bit less expensive.
Cons: Given limitations of Times square, the Hotel Edison being an older building, etc., probably not much.
Location: Busy, busy, busy. Lots to do. Central Park not too far away to escape the crowds.
"Nice" hotel undergoing some reservations. "Basic" rooms are small, e.g. room only for a bed and desk with chair, but fairly comfortable and clean. Loud fan helps to drown out noise from busy Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Jun 25, 2017
Pros: Room was spacious, big comfortable bed, very clean. Bar downstairs is open till 3:00 am.
Cons: Room service was very slow. Took almost an hour for them to deliver a cup of coffee.
Location: Half a block away from the heart of Times Square. You can walk to Central Park. MoMA and Bryant Park are also close.
Had a great stay at the hotel and was really pleased with everything about it, including the price. It's a great deal, considering how close it is to all the action.
Comment from Hotel Management
Jun 25, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay. Kind regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

would recommend

Posted Jun 23, 2017
Pros: see above
Cons: see above
Location: in the theatre district Theatre and restaurants right there
very clean, friendly helpful staff would prefer to be on lower floor next time.....lots of waiting for elevator need more hooks, shelf in bathroom liked little downstairs connected bar with music.....but was surprised they did not have Irish coffee Enjoyed music in lobby and light appetizer offering.....friendly touch.
Comment from Hotel Management
Jun 25, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, We thank you for taking the time to share your experience with us. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. Kind regards, Guest Relations
2 out of 5
Recommended
for Everyone
by A verified traveler

Pictures where glorify

Posted Jun 12, 2017
Pros: The staff was very kind
Cons: advised consumer building going through renovations
Location: time square area
I base my purchase on what appear an updated hotel , they had only 2 working elevators. also the photos are a little misleading .
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall Very Pleased

Posted Jun 12, 2017
Clean, comfortable and great location. Only flaw was that a lot of the lifts were out-of service during my stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Times Square

Posted Jun 10, 2017
Picked this hotel for its location. Couldn't have been happier. The room was clean, bathroom on the small side though. But it was very comfortable. I was surprised there was no coffee maker in the room, however right next door is a deli that has breakfast foods, coffee dinner food so it was perfect. The staff was very nice. I think our room had not been renovated yet, as it had the two beds and a desk but there was no Bureau. The rooms online looked more updated. The bathroom was clean but small. On Friday night they have a little reception in the lobby area with live music. It was very relaxing to sit there and enjoy
Comment from Hotel Management
Jun 11, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay. Kind regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Value

Posted Jun 9, 2017
Great location & courteous staff. Rooms shown in photos wasn't the same room we received. A tad dated but who really cares-not much time spent in it anyways.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations, Hotel Management
Dear Dad Bod, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Guest Relations
3 out of 5
by A verified traveler from California

nice to time square

Posted Jun 7, 2017
Pros: not so much
Cons: may be some noise-proof windows
Location: noting
too much noise in the room in one side of the hotel, outside downstairs there is a group of air condition generator.
3 out of 5
Recommended
for Everyone
by A verified traveler

Big Apple 1st Timer

Posted Jun 6, 2017
Good but the counters weren't wiped daily and I was upset that I was given a towel with blood on it in my restroom. Only a few elevators worked and seemed to be a 10 minute process to get to your room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Conveniently located

Posted Jun 5, 2017
We requested a small fridge and keurig to our room at no extra charge -was a blessing. Made our stay relaxing and enjoyable. The location was great!! Staff were friendly and helpful!! Thanks for making our vacation enjoyable!!