Ratings based on 14 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sydney

Good convenient location

Posted Jun 20, 2017
Pros: Good location, fair clean rooms, spacious.
The hotel is in a good location depending on where you want to go. We stayed for 1 week however had a very unpleasant experience on one of the days. We had the DND (Do Not Disturb) sign on our door and yet 1 of the housekeeping staff went into the room and made it up and took cash that I left on my table (they later claimed they thought it was a tip). When I contacted management and they enquired with the housekeeping staff member, they said apparently another guest told them to clean my room. Very disappointing and poor excuse in my eyes. If the sign is on the door, you should not enter under any circumstance. Management gave me the money taken back. Another staff member offered to refund me 1 nights stay. If the incident didn't happen then I would of stayed there again but I no longer trust them.
2 out of 5
by A verified traveler

Tiny, Dark rooms

Posted May 31, 2017
The room was so dark and small that it felt like a jail cell. The ugly red curtain didn't help the ambiance either.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to subway and many things in NewYork

Posted May 18, 2017
Cons: Really want coffee - only 1 per day was not enough
It was good. I don't want to add more - leave me alone. I will do your survery but don't want to do a test.
Comment from Hotel Management
May 22, 2017 by Jonathan, Hotel Management
Dear Kris, Thank you for staying with us. We are glad to hear that you enjoyed the central location of the hotel.
2 out of 5
by A verified traveler from london

Noisy hotel Tiny rooms Unclean and untidy hallway

Posted May 12, 2017
Had to get a room change on arrival Was unpleasantly surprised how dirty the halls were and some strong acetone smell. Tiny lobby. Overall I think the pictures in their marketing is good to suck you in but the hotel is a major disappointment and too expensive for what you get. You can get much better for the money
Comment from Hotel Management
May 15, 2017 by Jonathan, Hotel Management
Thank you for staying with us. We are sad to hear that we were not able to meet your expectations. Please reach out to us directly should there be anything we can do to gain your loyalty back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great beds!!

Posted May 10, 2017
Super comfortable beds and nice linens. Small rooms but it is NYC.
Comment from Hotel Management
May 11, 2017 by Jonathan, Hotel Management
Thank you for staying with us and sharing a comment about your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, small rooms

Posted Apr 26, 2017
Very well land centrally located. Small rooms. Rooms are clean however, the carpeting on the elevator floors need serious vacuuming.
Comment from Hotel Management
Apr 28, 2017 by Jonathan, Hotel Management
Thank you for staying with us. We are glad to hear you enjoyed the prime location of the hotel. I shared your feedback about the elevator floors to the hotel manager. Jonathan
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous West Village hotel.

Posted Apr 15, 2017
Cons: NOTHING!
Amazing hotel with rock star staff! Beautiful, gorgeously appointed room; warm, friendly, welcoming staff who bent over backwards to accommodate us...even kept our luggage for us for the remainder of the day....after we had checked out!
Comment from Hotel Management
Apr 17, 2017 by Jonathan, Hotel Management
Thank you for staying with us and for the stellar review. Jonathan
3 out of 5
by Lee

Nice location remodel caused too much dust

Posted Mar 27, 2017 on Hotels
Everything was good except that the room had just been remodeled and the floor/dust from sanding or painting really should have been moped up and dusted. We were coughing a bit from all fo the dust.
Comment from Hotel Management
Apr 3, 2017
Dear Lee, Thank you for staying with us. We do apologize for the inconvenience as we are finalizing remodeling the hotel this week. Jonathan
4 out of 5
by John

Close to Two Subway Stations

Posted Mar 21, 2017 on Hotels
AC or Heater didn't work to well. Wish there was a dresser to store clothes or a luggage stand. Bathroom was pretty big.
Comment from Hotel Management
Apr 3, 2017
Dear John, Thank you for staying with us. I have forwarded comment to the hotel manager. Jonathan
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

위치가 탁월해서 맨하탄 어느 지역을 이용해도 편리했어요

Posted May 25, 2017
호텔 위치도 좋고 주변에 유녕한 식당과 지하철등 이용하기 편리했어요. 다만 호텔이 좁은감이 있어요.더블베드 트윈인데 가방놓으면 다닐 공간이 좁을정도로요..그외엔 모두 괜찮았어요