Posted Oct 18, 2016
Hotel is conveniently located near Downtown Brooklyn and the staff are very friendly. I witnessed a situation with another customer that could have escalated out of control, but the employee kept calm and assisted the customer as best she could. I didn't stay for the final outcome, but the employee was very friendly, apologetic and helpful based on what I saw and the customer was pretty irate, however at the wrong person as he used a travel agent. and should have taken the issue up with the travel agency.
The one drawback is the size of the room and the bathroom. There isn't very much room in the king rooms once you get a suitcase or two in there. In the bathroom, the door swings in and literally leaves very little room for you to perform any tasks at the sink. The shower stall is very small also.
I've stayed at the Aloft and the Sheraton across the street and although their rooms are small, this room seemed even smaller so don't believe I will be staying there again.
There isn't a bell hop to assist with luggage so it was a bit difficult to unload luggage as there is construction going on in the street and if there is a car parked directly outside of the hotel you have to double park and block traffic. As there is no parking facility onsite its easier to unload the luggage and then inquire where you can park. There is valet parking at the hotel as I saw a sign, but I didn't see any attendant to assist with that. Stan the Fire Safety person was kind enough to hel