Ratings based on 3,838 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from heidelberg

Super Hotel in guter Lage

Posted Dec 3, 2016
2 min zu Fuß zum Times Square. Schöne Zimmer mit Flachbild Fernseher und bequemen Bett. sauberes Bad mit Dusche. Laute Lüftungsanlage am Haus gegenüber. Ansonsten super ruhig in Seitenstraße. Gutes Restaurant, welches zum Hotel gehört
5 out of 5
by A verified traveler from US

Location to theater district NYC

Posted Dec 1, 2016
Pros: Cleanliness and location
Cons: nothing for what we needed
Location: Broadway theaters, ready access to subways and mass transportation. Easy walking distance to Rockefeller Center, NYC public library, museums, etc.
We like to see plays and stay close to Broadway theaters. Compared with other hotels we got a conveniently located clean hotel with a pleasant staff. It was perfect for us.
Comment from Hotel Management
Dec 1, 2016 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are thrilled that you enjoyed both the staff and the location. We are also extremely pleased that the cleanliness of our hotel was up to your standards. Our team works very hard to ensure that every guest has a pleasant stay, and when we hear positive feedback such as this it really motivates us to continue to work hard and provide the best service possible! We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
by A verified traveler from Nova York NY

Localização ótima. Equipe atenciosa.

Posted Dec 1, 2016
Pros: Equipe atenciosa e limpeza do quarto muito bem feita.
Location: Fica a aproximadamente 100m da Times Square. Ótimos restaurantes e lojas por ali. Fácil acesso a metro e ótimo para quem gosta andar a pé também.
Já tinha escolhido o hotel baseado na localização, ficar na regiao da Times Square da um acesso ótimo para quem quer conhecer Manhattan e para quem gosta da vida norturna. Sempre movimentado e cheio de pessoas.
5 out of 5
by A verified traveler from US

Great Experience!

Posted Nov 30, 2016
Pros: The location was great. The room was clean.
Cons: The rooms was small but so I guess that is why they don't have ironing boards. They did have an iron and I made do. We had what we needed.
Location: Time Square is right there...You can get on tour bus and see NYC. So much to do right in TS. GMA was right at the end of our block.
My first time in New York and I am glad that we stayed at this Hotel. It was a great location. A very short walk and you are in the Time Square. The staff was always friendly and always ready to supply what we ask for. Hope to be able to visit New York City again and stay at the same place! Thanks!
Comment from Hotel Management
Nov 30, 2016 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are thrilled that you enjoyed the hotel an the location so much! Our staff works very hard to make sure that each guest has a great stay and it is very heartwarming to hear positive reviews such as this. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
by A verified traveler

Very central, great location.

Posted Nov 30, 2016
Ideally situated for time square. Room basic. Very small. Hotel cleaning whilst there was poor , when bed was made they didn't even straighten sheets out so we had to make our bed every night when top cover removed. bathroom sink not cleaned. Glasses taken away and never replaced. A bit noisy as windows not double glazzed. Would use again due to location and bistro next door very reasonably priced and food good.
Comment from Hotel Management
Nov 30, 2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are sorry however about the shortfalls in standards that our Housekeeping team missed. This will be followed up with imminently. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
by A verified traveler from US

Perfect location!!!

Posted Nov 27, 2016
I stayed four nights at this hotel with my family and it was what we needed. Located near everything, the room was comfortable despite the small space, and it was very easy for us to take a cab or a train just across the street. Very recommended.
Comment from Hotel Management
Nov 27, 2016 by John S., Hotel Management
Hello Wanda, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
3 out of 5
by A verified traveler

Very well located close to Times Square

Posted Nov 24, 2016
Pros: It's location
Cons: Lighting in the room. It needed a desk and chair but there was no space for them so take out one of the beds and let it as a smaller room
Location: Times Square Plenty to do and see. Theatres, shops etc
Hotel was very clean and bed was comfortable but the room was too small for 3 adults. It had 2 beds with very little floor space. There was no desk or even a chair to sit on. There was no ceiling light only the lamp on the bedside chest.
Comment from Hotel Management
Nov 24, 2016 by Front Desk Manager, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand the shortfalls that made your experience average. We take this very seriously and are committed to resolving all challenges and opportunities in an efficient manner in an effort to ensure they do not reoccur. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5 out of 5
by A verified traveler from BH/MG

Ótimo Hotel, pertíssimo de tudo!!

Posted Nov 24, 2016
Pros: Localizacao, equipe do hotel e quartos!
Cons: Nada. Hotel nota 1.000.
Location: Localizacao otima, na Times Square! Nao precisa de carro para nada.
Quartos confortaveis, amplos, equipe super bem treinada e o Wifi é muito bom. banheiro e quartos limpos.,
Comment from Hotel Management
Nov 26, 2016 by John S., Hotel Management
Olá Bruna, Muito obrigado pela sua recente estadia no Hotel Mela e por tomar o tempo para partilhar a sua experiência com a comunidade online. Estamos muito satisfeitos que nós desde uma experiência perfeita e excedeu as suas expectativas em todas as áreas. Esperamos e confiar que esta experiência faz de você um hóspede leal do Hotel Mela sempre que suas viagens o levam a Nova York. Obrigado novamente por seus comentários e desejamos a todos os melhores!
5 out of 5
by A verified traveler from Colorado Springs, United States of America

Great NYC Hotel

Posted Nov 23, 2016
Location is perfect. Staff was very friendly and helpful. Some good restaurants nearby as well as Times Square, Broadway and everything else being a short walk from the front door. Parking, as with anywhere in New York, is tremendously expensive, but very convenient if you do have to bring a car into the City. Will definitely stay here again!
Comment from Hotel Management
Nov 24, 2016 by John S., Hotel Management
Hello Chuck, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4 out of 5
by A verified traveler

Buon Hotel

Posted Nov 23, 2016
Pros: Posizione, tariffe
Cons: Wifi gratis, gestione minibar
Location: ottimale: 50mt da Times Square
Sono stato all’hotel Mela per 3 giorni in occasione della Maratona 2016 L’hotel si trova a due passi da Times Square: comodissimo per trasporti, shopping, teatri, ristoranti; il fatto di essere in una street relativamente tranquilla permette anche di essere abbastanza silenzioso (per gli standard di New York). La struttura dell’hotel è minimale: una reception, una piccola hall, una piccolissima palestra al 1 piano (poco piu grande di una stanza). Per quanto riguarda le camere, tendenzialmente sono piccole: letto, un armadio, un minibar (attenzione: basta spostare o sollevare qualcosa perche venga addebitata automaticamente al conto), una scrivania e fine degli spazi; il bagno con doccia (molto grande) è leggermente piu spazioso e funzionale; buona la dotazione del set cortesia; a disposizione inoltre asciugacapelli e ferro da stiro; qualche rumore dal riscaldamento/aria condizionata. Buona scelta di canali televisivi (esclusi i premium) e per quanto riguarda Internet, dipende dalla tariffa della camera: in alcuni casi incluso, in altri inserito nel pacchetto “resort” (comprende anche l’utilizzo della piccola palestra), che pero è abbastanza caro. In generale le tariffe sono è molto competitive (specie se prenotate con un po di anticipo), e la posizione centralissima è il vero plus; consigliato per chi sta poco in camera e vuole vivere la città. Gentile e disponibile il personale
Comment from Hotel Management
Nov 25, 2016 by John S., Hotel Management
Bonjour, Merci pour votre récent séjour à Hotel Mela, nous sommes ravis que vous avez choisi de rester avec nous sur les nombreux, nombreux hôtels dans le quartier de Times Square. En outre, je vous remercie d’avoir pris le temps de partager votre expérience très positive avec nous et la communauté en ligne. Nous nous réjouissons de vous accueillir à Hotel Mela dans un proche avenir et je vous remercie d’avance pour nous recommander à vos amis, famille et collègues. Merci encore et bonne chance !