Ratings based on 4,169 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Grey location for the price

Posted May 15, 2017
Most of the attraction in mid Manhattan are in walkable distance. The room that my mother and I stayed was a bit small and the mini bar was rather disappointing but the bed was comfortable, cleaned the room very well, and the staff were friendly and helpful.
Comment from Hotel Management
May 17, 2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great location close to all theatres

Posted May 15, 2017
Experience was great lost my Id and they were very helpful and considerate
Comment from Hotel Management
May 15, 2017 by Nick , Hotel Management
Hello Eddie, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
2 out of 5
by A verified traveler

Hotel close to Time Square

Posted May 13, 2017
Very small rooms (even with the upgrade) and not very clean. The bed is the most uncomfortable hotel bed I have slept in some time. All not the fault of the hotel but it is a very loud area.
Comment from Hotel Management
May 14, 2017 by Edward M., Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
2 out of 5
by A verified traveler

Posted May 10, 2017
There was sound in the room all night from the air conditioner. The room didn't have fridge to keep our water cold or other stuff. It was very small, we stayed in 2 queen bedroom with total 4 people. Couldn't move in the room.
Comment from Hotel Management
May 12, 2017 by Edward M, Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
2 out of 5
by A verified traveler from L

Close to Tme Square, just OK

Posted May 10, 2017
The room was very small as expected because of the location. Dirt spots on the carpet. No table, desk, chairs in the room. The only place you can sit/eat was on the bed. The worst part was the front desk as they appear to be knowing nothing about "service".
Comment from Hotel Management
May 12, 2017 by Edward M, Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Medium Price Hotel close to Times Square

Posted May 2, 2017
Pros: Location, clean and comfortable
Cons: See comments above - but not much, if you accept that this is not as expensive compared to some.
Location: Close Broadway, theatres and Times Square - plenty of restaurants. Room rate does not include breakfast but plenty of places close by.
It wasn't cheap but neither was it expensive, in a good location. Staff helpful and friendly although our room wasn't cleaned one day but it was speedily corrected when we pointed this out. Rooms reasonable standard, clean - the beds large and comfy (the second room we had was bigger than the first - but still in the same category), curtains a bit tired but decorations generally of a good standard. The first room we were in 1116 was noisy with an extractor and close to the lifts, again staff very helpful we were moved to a better quieter room on our second day. Small lobby area, gym (about 9 pieces of equipment) all pleasant. This hotel is comfortable but not grand.
Comment from Hotel Management
May 3, 2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler

Well centered little Clean Hotel

Posted May 1, 2017
Pros: Clean and wonderful staff
Cons: chair in the room
Location: very located
Wonderfully surprised by both staff and cleanliness of the hotel
Comment from Hotel Management
May 1, 2017 by Nick , Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
2 out of 5
by A verified traveler

Posted Apr 27, 2017
Superior room is a Standard room. No chair, no desk & chair. Extremely small and unpleasant. We were upgraded for the second night. I would not recommend to anyone although the manager was helpful
Comment from Hotel Management
Apr 29, 2017 by T Thomas, Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, convenient & reasonable

Posted Apr 24, 2017
Clean, convenient and reasonable. Close to broadwAy theaters, restaurants and shopping
Comment from Hotel Management
Apr 24, 2017 by Edward M., Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Quality Times Square option

Posted Apr 19, 2017
The check-in process was easy and fast. It's a small hotel, so I wouldn't say I got a real sense of "service". It was pretty perfunctory but pleasant. My lower ratings on room cleanliness were a result of a stained towel. I went to towel off and there was a black burn-type mark on the white towel. Seems to me someone should've been able to spot it. And, the room was comfortable, except the TV felt like it was miles away from the bed, so not great viewing. All that said, I'd likely stay again if I needed an easy option near Times Square.
Comment from Hotel Management
Apr 24, 2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!