Ratings based on 3,213 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Love the Metro!

Posted Jun 8, 2017
My husband and I had stayed at the Metro once before, and we liked it so much that we decided to return! It has a Deco feel throughout and everything is well appointed. The location is great ... Broadway is just a few steps away on one side, and Fifth Avenue is just a few steps away on the other side. The staff is accommodating, and someone is always available to welcome guests or answer questions. Breakfast is a bonus with bagels, muffins, yogurt, fruit, cereal, coffee and juice! The wine hour at 5pm is a nice feature that enables guests to enjoy a drink before heading out to dinner or the theater for the evening. The rooftop offers a fantastic view of the Empire State Building ... probably one of the best photo opportunities in the city! Staying just a block from Macy's is convenient for shopping! The rooms are very clean and comfortable with complimentary bottled waters and sodas in the mini-fridge ... along with a bottle of champagne and a couple of glasses and a welcome card! The bathrooms feature nice amenities and good walk-in showers. We would definitely recommend it to friends, (in fact, we already have), and we would absolutely stay at the Metro again! Love it!
Comment from Hotel Management
Jun 9, 2017 by The Team at Hotel Metro, Hotel Management
Thanks so much for choosing to return to stay with us, we really appreciate our return guests! We love that you enjoyed your visit, and thank you for your fabulous review.
5 out of 5
Recommended
for Everyone
by A verified traveler

third stay!

Posted Jun 4, 2017
Third stay at Hotel Metro - wouldn't hesitate to go back!
Comment from Hotel Management
Jun 8, 2017 by The Team at Hotel Metro, Hotel Management
Thanks so much for choosing to stay with us again - we love our repeat guests, and appreciate your review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Very friendly staff!!! Clean hotel!! Restaurant food was delicious!
Comment from Hotel Management
Jun 8, 2017 by The Team at Hotel Metro, Hotel Management
Thanks for taking the time to rate and review us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Emsworth

Great Hotel

Posted May 27, 2017
We stayed at Hotel Metro for 4 nights for our honeymoon. On arrival check in was very easy and we were told we had been upgraded for no extra charge, which was great. When entering our room we saw we had also been left a bottle of champagne too, which was a lovely surprise. All staff were very friendly and helpful and the hotel was always very clean. The roof terrace is also great with a fantastic view of the Empire State Building.
Comment from Hotel Management
Jun 8, 2017 by The Team at Hotel Metro , Hotel Management
Thank you for your great review and for choosing to stay with us for such a special occasion. We are glad you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown Ontario Canada

Hotel Metro. Walking distance of Time Square

Posted May 24, 2017
Pros: Everything
Cons: Instructions for shower!
Location: Already commented above
Great visit to New York. Room was upgraded so wonderful for 3 people. Also a bottle of champagne and chocolates waiting for us in our room. Staff very helpful in getting taxies for us or directing us to the subway, right stops etc. Breakfast decent at hotel although breakfast room could be crowded. Lots of restaurants and shopping close by. Rooftop patio at hotel had an amazing view of Empire State Building. Thanks Hotel Metro!
Comment from Hotel Management
May 26, 2017 by The Team at Hotel Metro, Hotel Management
Hello Beth, Thanks for taking the time to rate us and share your comments. We are very glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location.

Posted May 11, 2017
Pros: We visited this hotel twelve years ago. It was ideally located then and still is.
Cons: Wifi was very hit and miss. Sending emails proved particularly difficult.
Location: For Midtown, Broadway, Empire State building and the Subway you really could not do better. Macy, the largest retail outlet is just around the corner
For the shops in Fifth Avenue, Macy, and the Subway you could not find a better location. Having booked the room with no breakfast, on checking in we found that all rooms now come with a complimentary free breakfast.
Comment from Hotel Management
May 24, 2017 by The Team at Hotel Metro, Hotel Management
We appreciate your choice to return to stay with us while in New York City, and are glad you enjoyed your visit and our location. Currently all rooms include our Complimentary Continental Breakfast that is self-service in our Guest Lounge and Library, and includes assorted breakfast breads, fresh fruits, juices and hot beverages. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice central location

Posted May 2, 2017
Pros: Everything location staff cleaniness
Cons: Would be good if staff could up date you on local traffic problems i.e. Airport time normally 45 mins took us 2 hours 15 minutes just make guest aware
Complimentary breakfast good start to our day meant we could get out and about early Hotel clean excellent housekeeping lovely towels
Comment from Hotel Management
May 3, 2017 by The Team at Hotel Metro, Hotel Management
Thanks for taking the time to share your comments. Sorry to hear that you hit some of our infamous NYC traffic, it is a bit unpredictable so we always recommend you build in some extra travel time. We are glad you enjoyed your stay and appreciate the perfect score.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

One of my fav hotels in Manhattan

Posted Apr 29, 2017
Pros: Great local for about everything. I travel to NYC for work frequently and this is one of the best hotels in my opinion
Comfy, clean beds,and love the free daily wine tasting. Great view of the ESB from the roof top lounge area. A/C works well too.
Comment from Hotel Management
May 1, 2017 by The Team at the Metro, Hotel Management
Thanks for being one of our repeat guests, Sherry. We are always happy to receive feedback, and we will share this with our staff. Love your photos of the ESB from our rooftop terrace!
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

Great location

Posted Apr 27, 2017
Pros: Clean, quiet hotel with nightly wine hour, complimentary breakfast.
Location: Easy to get to from LGA, great location for shopping, site seeing, business. Close to Penn Station, restaurants, Empire State Bldg., Bryan Park, Broad
Very comfortable hotel in the center of Manhattan.
Comment from Hotel Management
Apr 28, 2017 by The Team at Hotel Metro, Hotel Management
Thanks for taking the time to share your comments, we are glad you had a comfortable stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, modest

Posted Apr 23, 2017
Pros: See above
Cons: See above.
Location: Best location for sightseeing/shopping/eating/everything.
Comfortable, quiet, rate incl bagels and juice and muffins, wifi was not strong in our room, staff very friendly, helpful, beds were super comfy and very nice linens. An above average, three star stay. I would not rate this hotel four stars. Excellent location for sight seeing NYC, steps from Penn Station and W 34 subway stop, get to know the R,W line and uou will save a bundle!!!
Comment from Hotel Management
Apr 24, 2017 by The Team at Hotel Metro, Hotel Management
Thanks for taking the time to review us and explain your rating. We are glad you enjoyed your room with it's super comfy bed and that our location worked great for you.