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The hotel was very close to the Park Avenue Armory, which is why I chose it. It was a great experience--I had dinner in the bar, and the service and food there was first rate.
Perfect hotel. Doorman grabbed my carry-on right from cab trunk, never saw them until I got my room. Check in was immediate, room was great.
Ordered coffee next morning, it was there in 10 minutes.
Everything about the stay was terrific.
It was a little pricey but well worth it.
Great location.
Great, consistent service. The staff is excellent. Nice location
M
Stayed 1 night in Feb 2020
6/10 Okay
Greg
Feb 10, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Price reflects that this is really a 3 star hotel
We checked into our hotel and my wife enquired about upgrading the room. We were shown the larger room first for an extra USD150 on the 11th floor. the only real difference to the room we had booked was an extra 15sq ft of tatty carpet. So we stuck with the room we had booked.
heating was not on either in the room or the bathroom and so the room was very cold. Took an hour of very noisy heaters to get it to regular temperature. The curtains in the room were ripped. We reported this to 2 separate people and nothing was done about it. We asked for a kettle and tea making tray - we had to pay USD30 for this and there was no instant coffee provided. The room service breakfast card that you hang on the door had no prices on it except for the delivery charge. The concierge was very helpful and generally the staff were of a good standard but basically working in a hotel which needs a big overall. Decoration shoddy in most of the communal areas and the furniture worn and in urgent need of replacement. Felt like staying in my dead grandma's house. Hot water and shower pressure were good - which I needed to use to warm up. Spa was outrageously priced USD240 per person for a massage - wow. Great location but the hotel doesn't live up to even half of the brand name - PA in Paris is arguably the best one in that city - this is a very poor imitation. Would not recommend to anyone who is used to 5 star standards.
Excellent location near many restaurants in central park. The staff were very gracious. This was our first time staying, but we wanted walking access to New York Hospital. The deluxe room was very nicely appointed, the king bed comfortable, the furniture old French style. The bathroom had recently been renovated and was beautiful. Room service was also very good.
We were very happy with everything; in particular, the housekeeping person was wonderful.
We also had a glass of wine in the bar and the gentleman there was very attentive and pleasant.
This booking was made fraudently. Neither Hotels.com nor the hotel have been any help in resolving the issue or issuing a credit. Screw hotels.com and this hotel.
This is our favorite Manhattan hotel! The is service excellent, the location is quiet yet convenient, the rooms and lobby are lovely and the staff is delightful. We love the bar as well. We will always go back to this hotel whenever we visit NY.
We had a wonderful stay! The staff was amazing. A special thank you to the concierge gentleman who helped my son and I with a student visa issue. I look forward to our next visit!
Thank you!
Great location. Huge bathroom for NYC. Big room. Great sheets and pillows. Door men were terrific- went out of their way to be helpful and actually remembered us.
Nice quiet residential feel yet easy walk to Central Park or fifth avenue. Very comfortable beds and cleaning staff was perfect. I could not stand shower curtain and our rooms were small but nice. Could use updating but overall very charming place.
Great hotel on the Upper east side. Perfect location for shopping and the park. We were upgraded to a suite and it was quite the treat for my teenage daughters and I. We would definitely stay here again! Happy holidays!
Great Hotel in a quiet neighborhood. Staff is attentive. Bartender can get overwhelmed quickly. Ordered some tea, desert and was shocked to see
a $78.00 charge.
Gregory
Stayed 2 nights in Dec 2019
8/10 Good
MARLENE
Dec 17, 2019
Liked: Cleanliness, staff & service
Plaza Athenee is not what it used too be
Needs refurbishing
Still a very classy hotel. Would stay again hopefully in a nicer room