Ratings based on 4,015 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Bolton England
Ideal location between 5th Avenue and Times SquarePosted Dec 1, 2015
Location: Close to 5th Avenue, Broadway theatres, Times Square and Central Park -- all well within walking distance
The ideal hotel experience:- excellent customer service, comfort and location. Would stay here again without a doubt. Highly recommended!
for Everyoneby A verified traveler from Uk
Great locationPosted Nov 30, 2015
The only downside to this hotel was the lift, it made me feel sick each time I used it due to an uneven speed. I didn't have the issue with any other lifts in New York Great stay though, I would love to come back
for Everyoneby A verified traveler from UK
Our stay at the Hotel SofitelPosted Nov 30, 2015
Pros: The very relaxed and comfortable ambiance.
Cons: Not sure anything could be improved, as its brilliant already.
Location: Excellent location for Times Square, 5th Avenue and Broadway. Visit the Intrepid Air Space museum. Macy's of course. and The Freedom tower.
From the minute we arrived the staff were extremely helpful, and welcoming. The rooms were spacious and very comfortable, as was the king sized bed. The drench shower was a real treat. The location, just off Times Square and 5th Avenue was excellent, and I would certainly consider staying here again if returning to NY. Many thanks to all the staff at Sofitel.
for Everyoneby A verified traveler from Newcastle upon Tyne
Wow!Posted Nov 30, 2015
Location, hotel amenities and staff all excellent. We have stayed at 3 other large chain hotels in NYC and the Sofitel beat them hands-down. We visited NYC to celebrate my husband's 50th birthday and the hospitality at the Sofitel was outstanding. There were a couple of gifts waiting in our room: NYC apron, scented candle and card this was a lovely touch but upon returning to our room, after exploring NYC, we had 6 chocolate dipped strawberries, a chocolate cake and bottle if red wine waiting, all gratefully accepted and excellent customer service/hospitality. Would we stay at this hotel again, definitely as the room was large and has excellent amenities and would we recommend it - without a doubt. Well done and thank you to all at the Sofitel NYC.
for Everyoneby A verified traveler from Vancouver, BC
Great LocationPosted Nov 30, 2015
Cons: Only minor thing was the ice machine on our floor (4th) was not working the entire trip --- not a big inconvenience as just went up to the 5th floor.
Travelled to NYC to see the Macy's Day Parade and 44th was one of few streets you could actually use to get close to the parade. Excellent location for Times Square and all other sightseeing venues.
for Everyoneby A verified traveler
Excellent location , very cleanPosted Nov 30, 2015
First time in NYC , really good location , walking distance to a lot of the popular tourist things , very clean hotel
for Everyoneby A verified traveler from Durham, UK
Great Hotel for main NY attractionsPosted Nov 30, 2015
Location: Perfect location for Times Square, shopping and Broadway shows and 100 metres from route of Macy's Parade
Everything a top hotel should have. The concierge was very helpful and a problem with the room safe was fixed immediately too. We did not eat at the hotel as prices were a bit steep compared with other similar local restaurants.
for Everyoneby A verified traveler from Oshawa, Ontario
Lovely hotel, close to everything in midtownPosted Nov 29, 2015
Pros: Location is perfect!
This was my second time staying at the Sofitel. It's a perfect location, you can walk to just about everything - Times Square, Radio City/Rockefeller Center, Empire State Building. Close to shopping and restaurants. Great location to see the Macy's parade, right by 6th avenue. Easy access to grand central to get the subway. The hotel is very nice, lovely rooms, very clean. Staff are friendly and helpful.
for Everyoneby A verified traveler from scotland
Posted Nov 29, 2015
Pros: Breakfast was incredible. The hotel looks amazing.
Cons: Coffee and tea facilites could be improved. Have facilites in the room
Location: Location central of midtown. Easy to get the subway anywhere in nyc
Fantastic hotel with wonderful and friendly staff. Very enjoyable. Every was very easy.
for Everyoneby A verified traveler from al
Great hotel, small rooms.Posted Nov 26, 2015
Great hotel, highly recommend, small room but this is NYC, so it's expected.