Ratings based on 503 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from London
Good location, pity about the noisePosted Oct 2, 2015
Hotel room - somewhat tired - merely adequate, and despite being 7 floors up, terrible street noise. Could easily be resolved by minimal investment in secondary glazing.
for Everyoneby A verified traveler from Florida
Nice hotel close to family we were visiting.Posted Sep 21, 2015
Pros: The location was convenient because we were visiting some of our family in the area.
Cons: Night time noise.
Only one negative thing to say and that was the late at night noise of either construction or removal of street debris?? We could never figure out what the cause of this noise was but, it woke us up several times during the nights we were there.
by A verified traveler from Australia
Very disappointingPosted Sep 13, 2015
Pros: Quiet location
Cons: Hotel is in need of immediate renovations as it is very dated.
Location: Very quiet location in the upper east side, however train station is about 10 minutes walk from the hotel.
My Wife and I stayed at Hotel Wales for 3 nights during September and i must say that we were both very disappointed with this hotel. Usually i will not write a bad review about any hotels, however we find reviews very useful and for us they make or break our decision when choosing a hotel. Our disappointing experience with this hotel started upon check in by the rude receptionist who also did not make us feel welcome at all when we arrived. We then went up to our room to be shocked at the size. I know we are staying in New York but this was ridiculous. We had to put our luggage next to our beds as there was no other room to leave it and had to go over the bed to get to the bathroom due to there being no space for us to walk. The decor of the room was very dated and in need of immediate renovations. As we unpacked our luggage we noticed a dead cockroach next to the bedside table. This was very visible and did not understand how housekeeping did not clean this up after making the bed for the two days that we continually requested reception for this to be removed. The fact that it was there in the first place was bad enough. But for the housekeepers to ignore it when cleaning our room as it was in a clearly visible area AND that we had to keep requesting it to be removed is just unacceptable. We would have thought by the ratings of the hotel and being in the Upper East Side of New York, they would have high standards but clearly their customer service and general care for the
for Everyoneby A verified traveler from Ventura, CA
Wonderful UES hotel!Posted Sep 13, 2015
My stay at Hotel Wales was very pleasant! It's a wonderfully renovated older hotel with charm yet modern amenities. The room was clean, comfortable and up to date. The staff was professional and very friendly. The location is excellent. Safe neighborhood close to restaurants and shopping. I loved my stay here! The only negative is weak wifi.
by A verified traveler from Bayern
Schöne FassadePosted Sep 6, 2015
Pros: Lobby, Außenfassade
die Fassade impomiert, das Hotel liegt in guter Lage Upper East Side, Nähe Central Park und den dortigen Museen. Es besitzt eine schöne Dachterrasse, die alleridings nicht vom Hotel bewirtschaftet wird. Dafür muss man den Lieferservice des benachbarten (allerdings auch wirklich sehr guten) Cafes für ein Extra Aufgeld bemühen, was dadurch erschwert wird, dass auf der Terrasse keine Hinweise hierauf wie zB Getränkekarte existieren. Das Hoptelzimmer war ruhig im 9. Stock zur Hofinnenseite, allerdings schon für das gleichzeitige Öffnen von zwei Koffern zu klein und der Roomservice hat auch nicht richtig sauber gemacht. Alles in allem eine optisch super Hotel-Lobby, mit der allerdings das Zimmer nicht mithalten konnte. Daher stimmt das gehobene Preisniveau m.E. hier nicht. Hotels mit höherer Zimmerqualität in Nähe Times Square sind deutlich günstiger zu haben.
for Everyoneby A verified traveler from London
Nice hotel near Central ParkPosted Sep 2, 2015
Pros: Great staff.
Cons: Lighting in the lifts. Rooms look smaller than the ones shown on the website.
Location: Central Park, Guggenheim, Metropolitan Museum of Art
Great place to stay, nice restaurants on either side of the street. Subway two avenues and a few streets down. Really friendly staff.
for Everyoneby A verified traveler from Bay Area, CA
Quiet hotel close to museums and Central Park.Posted Aug 23, 2015
Pros: We liked the location, the quiet, and the helpful staff.
Cons: I wish we had a way to make coffee in our room.
Location: This hotel is just a few blocks from the Metropolitan Museum and Central Park. It was easy to go catch the train to other parts of the city.
We had three restful nights here and the staff was friendly and helpful.
for Everyoneby A verified traveler
Posted Aug 13, 2015
It had a bad start as we were relocated to another hotel for one night, however the hotel paid for it and also reimbursed our first night. Aside from that the service was fine
for Everyoneby A verified traveler from heiloo
Prima hotel voor citytripPosted Aug 13, 2015
Pros: De ligging, de ruime suite, het dakterras, het vriendelijke personeel.
Cons: De citytaxes die we bovenop de boeking moesten betalen viel erg tegen: omdat we met 3 kinderen waren hebben we bijna 400 dollar extra moeten betalen.
Location: Ligging is perfect, bij Museummile en Central Park en vlakbij metrohalte
We zijn erg tevreden. Hotel ligt in mooie, chique buurt dichtbij metrostation. Wij hadden de suite, bestaande uit twee ruime kamers met prima badkamer. Safe en badjassen waren aanwezig. In de mezzanine stond hele dag gratis koffie en thee. Vooral het dakterras met uitzicht op Central Park was super: om te ontbijten of om later op de avond nog een wijntje te drinken met zicht op de lichtjes van New York. Super hotel!
for Everyoneby A verified traveler
Hotel bien placé à proximité de Central ParkPosted Aug 12, 2015
Hotel agréable avec une super terrasse sur le toit. Le personnel est très aimable et parfaitement au service des clients. Quelques petits problèmes techniques (porte coincée ou plomberie) mais sans conséquence. Le quartier est animé avec de nombreux restaurants à proximité. À recommander !