Ratings based on 474 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 17, 2017
Worn and could use renovations. Shower drain clogged.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Nice hotel, great location

Posted Apr 30, 2017
Loved the room, could see Empire State Building from the window! The staff was very helpful. Great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from Haifa, Israel

Perfect location, great hotel. Broken elevator.

Posted Apr 19, 2017
The hotel is perfect other than the fact that one of the two elevators was broken through our entire stay. It is pretty upsetting to wait 10-15 min to go down from the 18th floor. But I noticed that they fixed it after we checked out. So, this hotel is highly recommended.
Comment from Hotel Management
Apr 19, 2017 by Front desk team, Hotel Management
Thank you for staying with us. We appreciate your feed back!
3 out of 5
by A verified traveler

Nice hotel no cleaning service

Posted Apr 12, 2017
We only stayed 2 nights but after a long day of walking I was expecting to arrive to a clean and organized room, unfortunately, no house cleaning..
Comment from Hotel Management
Apr 20, 2017 by Alicia, Hotel Management
I do apologize that your room was not serviced , but we do have housekeeping 24 hrs to accommodate our guest needs. In the future please reach out to Front Desk .
5 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Nice place that's updated.

Posted Apr 4, 2017
Great place near MSG. Rooms are not huge but very efficient. Hotel staff was very friendly and helpful. Couldn't have asked for anything more.
Comment from Hotel Management
Apr 12, 2017 by alicia, Hotel Management
Thanks for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great and Convenient Hotel

Posted Mar 27, 2017
Pros: Convenient to everything and reasonably priced.
Cons: Most service help for breakfast as it appeared that there was only one (good) waitress.
Location: 3-5 blocks from everything - Madison Square Garden, Time Square, the pubs we wanted to visit, etc.
The Hyatt Herald Square is a great location as it is convenient to just about everything in Manhattan, very clean and comfortable, and reasonably priced. Our room was great with a very comfy bed. The staff was great and very accommodating. Highly recommend it.
Comment from Hotel Management
Mar 28, 2017 by Alicia, Hotel Management
Hi Mr. Glenn, Thank you for your feedback and for choosing Hyatt Herald Square . I am please you had a great stay and hope to see you here again with us in the future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel Close to Madison Square Garden

Posted Mar 22, 2017
Pros: Clean, quiet, staff friendly and helpful
Booked this due to proximity to MSG. Nice hotel, small, clean, and staff very accommodating.
Comment from Hotel Management
Mar 24, 2017 by Front desk team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located near Madison Square Garden

Posted Mar 5, 2017
For the short time we were there, this hotel was perfect
Comment from Hotel Management
Mar 16, 2017 by Marybeth, Hotel Management
Thank you. I am happy to hear that you enjoyed your stay with us. Hope to see you in the near future.
5 out of 5
by Caroline

great location

Posted Feb 22, 2017 on Hotels
We had a great stay. The location is central to all in NYC--and it is helpful that it is only a couple blocks from Penn Station. We took the train straight from Newark and saved tons of cab fare. The beds are comfortable. The rooms are small, but they are amazingly configured for even a fridge. And the rooftop bar is awesome.
Comment from Hotel Management
Mar 24, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
Thanks for staying with us. We appreciate your feedback!