Ratings based on 480 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 17, 2017
Worn and could use renovations. Shower drain clogged.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Nice hotel, great location

Posted Apr 30, 2017
Loved the room, could see Empire State Building from the window! The staff was very helpful. Great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from Haifa, Israel

Perfect location, great hotel. Broken elevator.

Posted Apr 19, 2017
The hotel is perfect other than the fact that one of the two elevators was broken through our entire stay. It is pretty upsetting to wait 10-15 min to go down from the 18th floor. But I noticed that they fixed it after we checked out. So, this hotel is highly recommended.
Comment from Hotel Management
Apr 19, 2017 by Front desk team, Hotel Management
Thank you for staying with us. We appreciate your feed back!
3 out of 5
by A verified traveler

Nice hotel no cleaning service

Posted Apr 12, 2017
We only stayed 2 nights but after a long day of walking I was expecting to arrive to a clean and organized room, unfortunately, no house cleaning..
Comment from Hotel Management
Apr 20, 2017 by Alicia, Hotel Management
I do apologize that your room was not serviced , but we do have housekeeping 24 hrs to accommodate our guest needs. In the future please reach out to Front Desk .
5 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Nice place that's updated.

Posted Apr 4, 2017
Great place near MSG. Rooms are not huge but very efficient. Hotel staff was very friendly and helpful. Couldn't have asked for anything more.
Comment from Hotel Management
Apr 12, 2017 by alicia, Hotel Management
Thanks for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great and Convenient Hotel

Posted Mar 27, 2017
Pros: Convenient to everything and reasonably priced.
Cons: Most service help for breakfast as it appeared that there was only one (good) waitress.
Location: 3-5 blocks from everything - Madison Square Garden, Time Square, the pubs we wanted to visit, etc.
The Hyatt Herald Square is a great location as it is convenient to just about everything in Manhattan, very clean and comfortable, and reasonably priced. Our room was great with a very comfy bed. The staff was great and very accommodating. Highly recommend it.
Comment from Hotel Management
Mar 28, 2017 by Alicia, Hotel Management
Hi Mr. Glenn, Thank you for your feedback and for choosing Hyatt Herald Square . I am please you had a great stay and hope to see you here again with us in the future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel Close to Madison Square Garden

Posted Mar 22, 2017
Pros: Clean, quiet, staff friendly and helpful
Booked this due to proximity to MSG. Nice hotel, small, clean, and staff very accommodating.
Comment from Hotel Management
Mar 24, 2017 by Front desk team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Trip to NY

Posted Mar 22, 2017 on Orbitz
Pros: Everything! Location, cleanliness and decor
Cons: Cant think of anything!
Location: Shopping, eating, walking. I am a native New Yorker so my husband left the planning to me and everything we wanted to do and more was possible.
AWESOME!!! My husband and I came to NY to see the Eric Clapton concert and wanted to stay somewhere close to MSG. The Hyatt Herald Square was perfect! Not only did we love our room but we loved the staff just as much. Everyone was ever so friendly and helpful. Our car to take us to the airport was not on time - but early and the driver was friendly and got us there in better time than we thought it would. We will definitely stay here again and I recommend it highly!
Comment from Hotel Management
Mar 25, 2017 by Adam Ramirez, Hotel Management
Thank you for staying with us. We are thrilled you had a wonderful experience with us and had a great time at the concert!
4 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Kathryn

Girls trip to NYC

Posted Mar 16, 2017 on Hotels
This is a small hotel with a comfortable lobby a bar and a small restaurant. The rooms are comfortable with modern amenities. Staying on a street vs. Avenue seems quieter. The staff was friendly and helpful. Brenda and Jerrett the bartenders were so nice to us and the chef, Damien was fun to meet as well. They made us feel at home and gave us some fun tips on NYC. Location - hotel is close to most of the things we were interested in doing; Broadway, Soho, High line, Chelsea....Subway station close and easy to get cab or Uber from hotel. There is a 24 hour market on the corner as well for food. We stayed at this hotel during the Stella snow storm and it was hard to get transportation to the airports. The hotel helped us arrange a car for a reasonable price last minute and saved the day. One suggestion: Although the hotel offer's coffee makers in the room, it would be nice if they offered complimentary coffee self serve in the lobby in the mornings. Everyone wants it and it seems like an inexpensive and simple way to help the service staff keep up and they clients happy. The wait staff always seemed to be running to keep up.
Comment from Hotel Management
Mar 24, 2017
Thanks for staying with us. We appreciate your feedback!!! Will let the team know the kind words expressed on your behalf. Best Regards Alicia