Ratings based on 1,724 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Toronto, Canada

Top notch

Posted Apr 8, 2016
Pros: Staff are exceptional. Location. Hotel bar and restaurant.
Cons: Charge for access to the hotel supplied computer/printer could be reduced
Location: Quick access to Times Square. Sullivan Street Bakery on West 47th. Theaters nearby.
The INK48 made a great long weekend trip that much better. Arrived very late on a Thursday so we didn't have the pick of the rooms. Started on the 2nd floor across the street from what turns out to be a very popular club. Next day the staff was kind enough to move us to a spectacular room on the 15th floor. Great view of Manhattan and the room was very comfortable. Roof top club/bar is exceptional despite some unseasonably cool weather. Another terrific view of Manhattan and beyond. The rooftop attracted both guests from this hotel and others as well as locals. The bar and restaurant on the first floor are great as well. Wasn't expecting that but there you are. Great location for mid-town, Chelsea and Soho exploring. Fairly close to the 'High-line' as well. Will definitely stay here next time we're in NY.
Comment from Hotel Management
Apr 8, 2016 by Ink48, Hotel Management
Hello Dan, Your taste is exceptional as your recommendations are spot on! We are delighted that you enjoyed the location and our staff! We can't hope to welcome you back to your new home away from home!
5 out of 5
by A verified traveler

Nice hotel in great midtown location

Posted Apr 7, 2016
A nice hotel with a wonderful, convenient midtown location. Helpful front desk and staff. Rooms were bright and comfortable. The dinner we ordered from room service was FANTASTIC!! Overall a perfect hotel to stay in when wanting to make the most of you time either in relaxing or out on the town in New York City.
Comment from Hotel Management
Apr 8, 2016 by Ink48, Hotel Management
Hello, thank you so much for your wonderful feedback! We are delighted that you enjoyed the service provided by our staff! The meal at Print is always undeniably deliciously! We hope to see you again soon!
4 out of 5
by A verified traveler

Nice hotel in NYC, great city views from our room

Posted Apr 3, 2016
Pros: The hotel had a fun vibe. Staff was wonderful, attentive and friendly. I wish we'd been informed of the wine happy hour in the lobby .. we missed it.
Cons: Had hoped there would be charging capability in the room as I forgot the wall cube to charge my iphone. The room had an iHome, which is outdated.
Location: New York City ... everything is nearby!
We arrived and were greeted by very friendly staff. We were offered an ungrade to a higher floor room, which was fantastic. We were put on the top floor with spectacular city views from the ceiling to floor windows. We learned after the fact that there was a wine happy hour in the lobby ... we didn't know about it and would loved to have gone. The roof top bar was open to the outside because it was a warm early April evening. It had a fun atmosphere ... Beware ... $54 for 2 drinks and one glass of wine! So, we only stayed for one drink and then went into town. We will stay again if the opportunity arises!
Comment from Hotel Management
Apr 8, 2016 by Ink48, Hotel Management
Hello Sharon, Thank you so much for your lovely feedback! We are delighted that you find our staff fun and attentive! The location is truly a treat as it offer a vast array of restaurants and bars! We hope to welcome you back to your new home away from home!
4 out of 5
by A verified traveler from ny

Nice hotel in a great location near broadway

Posted Mar 21, 2016
Nice place. If possible ask for a river view. Less noisy.. Hotel staff offered a change since check in. I can take the noise but most people may not.
Comment from Hotel Management
Mar 22, 2016 by Olimpia, Hotel Management
Hello Javi, Thank you so much for your feedback! We do apologize for the noise issues surrounding the area, but I am glad that you have enjoyed your stay and the service provided by our staff. We hope that you would join us again!
5 out of 5
by A verified traveler from Tampa, FL

Posted Mar 21, 2016
Pros: Room size, quietness, cleanliness
Cons: Earlier coffee service; 6:30 is too late for many people.
Location: Hell's Kitchen neighborhood, close to Midtown West, Theater District, and Times Square.
Great experience in better than expected hotel in Hell's Kitchen. Large room by Manhattan standards, great staff and would recommend to anyone staying in NYC. Little bit of a walk to the train but that was no big deal. Extremely quiet as well considering it is pet friendly and we were there on St. Pat's Day!
Comment from Hotel Management
Mar 22, 2016 by Olimpia, Hotel Management
Hello Liz, Thank you for your feedback. I do apologize that the coffee service isn't early enough for you, we do offer coffee makers for our early birds, just please request in advance or during arrival, we will be happy to oblige! Other than that, we are glad that you have enjoyed your stay!!! We hope to see you again soon!
1 out of 5
by A verified traveler from Ct

Worst hotel experience

Posted Mar 20, 2016
The facilities are ok, although not really 4 star level. However, there's one big problem: nose. We were woken up at 8:30 am by extremely loud jack hammer right outside our windows. On Saturday morning, no less! After an hour of that, we were able to fall back asleep only to be woken up by very loud vacuuming in the hallway. Overall, terrible experience. Never again.
Comment from Hotel Management
Apr 5, 2016 by Olimpia, Hotel Management
Hello Chris, Thank you so much for your feedback! We sincerely apologize for the inconvenience you've experienced during your stay with us! We hope that you would give us another chance to provide you with the relentless pursue of top notch service Kimpton is known for.
5 out of 5
by A verified traveler from Israel

Very cool hotel with lots of chic

Posted Mar 20, 2016
Pros: Tidy and comfortable rooms, amazing bar to spend the evening at.
Location: The hotel is located in mid-town west, but west like really close to the Hudson river. Not so nice to walk around at night.
Great hotel! It is designed with a very cool chic. Hotel staff were very nice, helpful, and even provided me with a very early check-in (8AM), just because the room was available already. The rooms are pretty small, but it's NY so it is the standard, but were tidy, comfortable and met my needs. In addition to that, the hotel offers a great restaurant which has a descent breakfast offering. And most importantly- amazing bar on the rooftop! Amazing view, good vibe- excellent!
Comment from Hotel Management
Mar 22, 2016 by Olimpia, Hotel Management
Hello Ben, thank you so much for your wonderful feedback. I sincerely appreciate your kind words as it confirms all the hard work that's been put in place by our staff. We hope to welcome you back again soon! Team Ink48
2 out of 5
by A verified traveler from c

Could've done better.

Posted Mar 18, 2016
Left my charger at the hotel. Left the hotel around 9:30am. Called them at 11am to notify them that I left my charger in the room and I'd be back to get it if possible. I came back and they gave me the wrong charger. Wasn't my charger and the employee insisted that was the charger in the room and the charger was old and broken! Mine was brand new! The idea was, he was extremely rude about it. Another thing, as soon as I got in, I called for a tooth brush since they offer that service. They said they'd bring it up soon. I waited an hour and called back they said they'd bring it soon and I had to call a third time a half an hour later! They were extremely nice during the check in process but once they have you in, they are extremely rude!
Comment from Hotel Management
Mar 22, 2016 by Olimpia, Hotel Management
Hello Dani, I sincerely apologize for the inconvenience you've experienced during your stay. I ensure that you that it isn't a bait and trap situation, we strive to achieve excellent service with every guest as we are passionate about what we do. I hope that you would give us another chance to reinstate your faith. Team Ink48
5 out of 5
by A verified traveler

Posted Mar 14, 2016
I stayed at the hotel as part of my 50th birthday celebrations and I cannot fault it at all. The staff were excellent and couldn't do enough for us during our stay. The service provided prior to our visit was also very good with all our questions and queries being answered within hours.
Comment from Hotel Management
Mar 18, 2016 by Olimpia, Hotel Management
Hello, thank you so much for your feedback! We are delighted that you enjoyed a wonderful night at Ink48 Hotel and found our staff pleasantly helpful. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Posted Mar 7, 2016
VERY CLEAN, FRIENDLY, SPACIOUS, & MAGNIFICENT VIEWS (LOUNGE)
Comment from Hotel Management
Mar 10, 2016 by Olimpia, Hotel Management
Hello, Thank you so much for your wonderful feedback! We are delighted that you had a pleasant stay with us, we hope to welcome you back again soon!