Premium bedding, minibar, in-room safe, individually decorated

Reviews of InterContinental New York Times Square, an IHG Hotel

5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 640 out of 1152 reviews" "
Rating 8 - Good. 245 out of 1152 reviews" "
Rating 6 - Okay. 144 out of 1152 reviews" "
Rating 4 - Poor. 66 out of 1152 reviews" "
Rating 2 - Terrible. 57 out of 1152 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Jorge, we're thrilled to see you had an enjoyable stay at InterContinental New York Times Square. It is always a delight to learn that we've exceeded our guests’ expectations. We appreciate your high rating. We eagerly await the opportunity to enhance your next visit to us. Safe travels!Alex KSocial Media Manager

10/10 Excellent

Gerald, Centennial

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I great location for access to Broadway shows and Times Square.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Gerald, it's wonderful to hear that you enjoyed the prime location of InterContinental New York Times Square, especially for Broadway shows and Times Square. We strive to make our guests' experience memorable and we're delighted you reaped the benefits. We hope to welcome you back in the near future.Alex KSocial Media Manager

6/10 Okay

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service
I would say this property is a little overpriced for what it is. It was lacking some basic ammenities in the room. Also I ended up with small bug bites on my legs which I can only assume one thing… They did service the room daily. The pillows were way too soft. Gym facilities were great.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Rebecca, thank you for your feedback. Addressing the points you've raised, we strive to offer a fair price based on the experience and amenities we provide. We regret to hear about the insufficiencies you encountered and the discomfort you experienced, which certainly isn't typical. Your recognition of our daily room service and gym facilities is appreciated, yet we understand the pillows didn't meet your preference. Rest assured, your comments will be shared with our team for further examination and improvements. We hope to have an opportunity to serve you better in the future.Alex KSocial Media Manager

2/10 Terrible

Fred

Disliked: Property conditions & facilities
Hôtel charge for facility and practically force you to use Mini Bar , or cleaning services of the hotel Charges are not important but charge you by surprise at check in is not right to
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Fred, we regret to hear that certain aspects of your stay didn't meet expectations, particularly concerning fees. We endeavor to be transparent about all services and costs associated with them at the time of booking or registration. We'd certainly like to learn more about your experience to alleviate any similar issues in the future. Thank you for your feedback.Alex KSocial Media Manager

6/10 Okay

Jerry, Columbus

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff was helpful and friendly, but room aren’t as clean as advertised. Some floor smells like a kitchen. Didn’t have the vibe of a 5 star hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Jerry, it's heartening to hear that our team members were welcoming and useful. However, we apologize if cleanliness and ambiance weren't up to your expectations. We strive to provide a top-notch experience for all our guests, and we assure you your feedback is taken seriously. We will endeavor to exceed your expectations in these areas on your next visit. Thank you for your time and valuable insight.Alex KSocial Media Manager

6/10 Okay

Celeste

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel is within walking distance of theaters and restaurants. There was no valet parking. Service was mediocre this time. It was our second stay at the hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Celeste, we appreciate your feedback from your stay. While we're pleased you found our location convenient, it's disheartening to hear that you didn't experience our usual exceptional service. We note your feedback on valet parking and will consider it for further improvements. We hope to have the opportunity to impress you during your next visit.Alex KSocial Media Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Patricia, it's truly wonderful to learn that you appreciated the prime location of InterContinental New York Times Square. We're delighted that it added to the enjoyment of your stay. Thank you for your review, and we hope to have the pleasure of your company again soon.Alex KSocial Media Manager

10/10 Excellent

VIRGIL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very convenient.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Virgil, it's wonderful to hear that you found the InterContinental New York Times Square to be a convenient choice. We pride ourselves on providing a comfortable and accessible environment for our guests. Thank you for sharing your positive experience.Alex KSocial Media Manager

6/10 Okay

Celeste

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is within walking distance of everything in Times Square, but there is no longer valet parking.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Celeste, thank you for taking the time to share your feedback. We're glad to know you appreciated our prime location in the heart of Times Square. While we acknowledge your concern relating to parking, kindly note that some services have been adjusted for operational purposes. Nonetheless, we're committed to continually improving the guest experience and your comments will certainly aid in this process.Alex KSocial Media Manager

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in center, close to subway, Times Square, restaurants, I'm glad I found this hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Chris, it's wonderful to know that you found the location of InterContinental New York Times Square to be convenient for your needs. The access to major transportation and nearby dining options is indeed a great perk. We're thrilled you discovered our hotel and we look forward to your next stay with us.Alex KSocial Media Manager

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Joel, we're thrilled you appreciated the prime location of InterContinental New York Times Square. It's our pleasure to ensure your stay is convenient. We hope to welcome you back soon for another fantastic stay.Alex KSocial Media Manager

8/10 Good

Osman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - Really nice rooms and restaurant. The in room service was excellent. The cleaning service and door men are great. Cons - the front desk service is competent but not very warm. The carpeting in hallways is old and needs refurbishing
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Osman, it's great to hear you appreciated the quality of our rooms and on-site restaurant at InterContinental New York Times Square. Your positive feedback regarding our in-room service, housekeeping, and door services is greatly valued.Regarding your comments about the warmth of reception, we always aim to improve and your feedback is invaluable for this purpose. Moreover, we take note of your observations about the condition of the hallway floor coverings. While they might show some level of use through time, we are continually working to maintain our facilities at a high standard. We're looking forward to welcoming you back next time.Alex KSocial Media Manager

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to Broadway shows and Times Square
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Andrew, it's wonderful to hear that you appreciated the convenient location of InterContinental New York Times Square, with its proximity to Broadway shows and Times Square. We hope the rest of your stay was just as enjoyable and look forward to welcoming you back in the future.Alex KSocial Media Manager

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Love being close to time square
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Savannah, it's fantastic to learn that you enjoyed the unbeatable location of InterContinental New York Times Square. Having the vibrancy of Times Square at your doorstep certainly adds an extra special touch to every visit. We hope to welcome you back again soon!Alex KSocial Media Manager

8/10 Good

Amy, Canoga Park

Traveled with family
Liked: Cleanliness, staff & service
If you're in town to see Broadway shows, this is an excellent choice. One of the few properties in NYC in this price range that has double bed rooms and really spacious rooms. For this, alone, we'd definitely stay here again. The bathroom was a little wonky - slow shower drain and had to call maintenance. They came up after about an hour. Toilet paper holder was loose and almost falling upside down. Housekeeping wasn't great but ok. Felt the room could have been cleaner. The nightstand had some sticky stains on it when we arrived. We used the coffee cups one morning and never got clean ones back. We were there 4 nights. BUT the location is great. We were on the 4th floor and the room was really nice and quiet. Super ugly view of the side of another building, but that's how you get a quiet room near Times Square. Staff was mostly good, and about as friendly as employees are in NYC.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Amy, we appreciate your feedback about your stay at InterContinental New York Times Square. It's pleasing to know you found our Hollywood-themed suites spacious and enjoyed our convenient location ideal for theater devotees. However, it seems that some aspects of your experience didn't fully meet your expectations. We are constantly working to improve the experience for our guests, and your comments on room cleanliness, bathroom maintenance, and replenishment of amenities are greatly appreciated. Rest assured, these matters will be discussed with our team. We're glad that your room's quietness provided a peaceful retreat in the heart of Times Square, and thank you for acknowledging our team members' helpfulness. We look forward to improving your experience during your future stays with us.Alex KSocial Media Manager

6/10 Okay

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for sharing your feedback, Carissa!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.Alex KSocial Media Manager

8/10 Good

Kee, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Good not great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Kee, thank you for your review. At the InterContinental New York Times Square, we continuously strive to provide exceptional experiences to our valued guests. It appears that we fell short of your expectations but we hope to have the opportunity to exceed them on your next visit.Alex KSocial Media Manager

10/10 Excellent

Codie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Codie, thank you for your succinct review. It's great to hear that you had an excellent stay at InterContinental New York Times Square. We hope to come across you on your future travels.Alex KSocial Media Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location of attending any shows and great dining selections.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Joseph, it's fantastic to hear you enjoyed your stay at InterContinental New York Times Square due to the prime location and exceptional dining selections. Your satisfaction is of utmost importance, and we're thrilled that the proximity to fantastic shows and culinary experiences added value to your stay. We are looking forward to welcoming you back when your travels bring you back to New York. Thank you for choosing us!Alex KSocial Media Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay here, just as good as the first.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Joseph, it's wonderful to hear that your second stay at InterContinental New York Times Square mirrored the excellent experience of your first visit. We can't wait to welcome you back for your third.Alex KSocial Media Manager

10/10 Excellent

tayfun

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Tayfun, it's delightful to hear that your stay at the InterContinental New York Times Square was perfect! Our team loves hearing feedback such as yours. We hope your travels bring you back soon for another excellent experience.Alex KSocial Media Manager

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Lilit, it's delightful to know that you had a wonderful experience at InterContinental New York Times Square. Your positive feedback is very much appreciated by our team. We hope to see you again in the future!Alex KSocial Media Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Eduardo, we are delighted to know you had such a splendid experience at InterContinental New York Times Square. We certainly look forward to your return. Thank you for the high rating.Alex KSocial Media Manager

2/10 Terrible

Bijay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Almost charged twice even I fully paid my stay. They told me the day I checked in they gonna put $ 100 as a security deposit but they charged same amount of my stay.I should go to reception and talked about it and they told me it was mistake
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Bijay, we regret to hear about the inconvenience experienced with the security deposit confusion. Our team is intended to provide clear instructions about these charges upon arrival. We’re glad the situation was corrected for you at the reception. Please rest assured, we are addressing this matter internally to prevent any similar occurrences in the future.Alex KSocial Media Manager

10/10 Excellent

Sidney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Sidney, thank you for your wonderful comments. It brings us great joy to know that you found the InterContinental New York Times Square to be excellent. We hope to have the privilege of welcoming you back for another magnificent experience.Alex KSocial Media Manager

10/10 Excellent

Bal

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Bal, it's wonderful to know that your stay at the InterContinental New York Times Square was enjoyable. Your high rating is appreciated and we look forward to welcoming you back for another fantastic experience.Alex KSocial Media Manager

4/10 Poor

manav

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
nothing to like
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Manav, it is disappointing to read that your stay did not meet your expectations. While it’s unfortunate to hear that you found nothing appealing, feedback such as this allows us to reassess our services and amenities for improvements. We hope to have another opportunity to provide a better experience.Alex KSocial Media Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the best value in New York City. I would stay there again in a heart beat!
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 11, 2024
James, it's wonderful to hear you found incredible value during your stay at InterContinental New York Times Square. We're thrilled that you'd choose to visit us again. We're looking forward to making your next stay even better.Alex KSocial Media Manager

10/10 Excellent

Nathan, Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is managed well despite the heavy traffic from Times Square. Room was comfortable.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Nathan, it's wonderful to hear that despite the bustling environment of Times Square, you found the InterContinental New York Times Square well-run and your room comfortable. We hope to welcome you back soon for another enjoyable stay.Alex KSocial Media Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Thanks for sharing this perfect rating, Karen!We're thrilled to hear you enjoyed your stay at InterContinental New York Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Alex KSocial Media Manager

6/10 Okay

sylvie

Traveled with group, Traveled with family
Liked: Cleanliness
Great location! So convenient to broadway, Times Square and to public transit anywhere. I wish the hotel had underground parking rather than being directed across the street where I had to argue the daily rate when picking up my car (They charged me $80 rather than the posted $55). I wish the staff at check-in was friendlier and more professional, and that the upgrade I took advantage of wasn’t a 180 degree view of the car park across the street and roof of the building next door. What a disappointment! I don’t think this hotel is up to par with my experiences an other Intercontinentals.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Sylvie, we value your feedback and appreciate you taking the time to share your experience. It's fantastic to hear you appreciated our prime location within reach of Times Square and public transportation. However, it's disappointing to learn about the challenge you faced with the parking facility and the disappointment with your room view, as well as the interactions during check-in. You should always receive top-notch service and we regret this wasn't your experience. We'll be taking your feedback on board to further improve our guest experience, and we hope to serve you better in the future.Alex KSocial Media Manager

10/10 Excellent

george

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comes as advertised .. great location for those not too familiar with New York .. hotel is updated with a touch of class .. don’t sleep on the breakfast.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
George, we're delighted to hear that your stay at InterContinental New York Times Square exceeded your expectations. Your recognition of our strategic location, contemporary upgrades, and elegant touches is greatly appreciated. We're also pleased that you enjoyed our breakfast selection. We hope we can welcome you back in the near future for another superb visit.Alex KSocial Media Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Robert, thank you for your rating! We're delighted that your stay at the InterContinental New York Times Square was a good experience. We look forward to the opportunity of welcoming you back in the near future!Alex KSocial Media Manager

4/10 Poor

Mei

Disliked: Staff & service
I tried toom service for more than 10 times and it is busy.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Mei, we regret to learn of your experience reaching out to our room service. The team strives to be available around the clock to address our guests' needs promptly. Rest assured, your comment has been noted and will be shared with our service team members for better improvement. We hope you will consider giving us another opportunity to serve you better.Alex KSocial Media Manager

10/10 Excellent

Harold, Quincy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great area with not too much of the TS chaos. Very walkable to theaters and restaurants. The hotel is well kept and the staff we're all very attentive and friendly. The bar is great for a night cap or brunch cocktail!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Harold, it's fantastic to hear your stay at InterContinental New York Times Square was a pleasing one. We're thrilled you appreciated our ideal location, clean premises, and attentive team members, and liked visiting our bar. We look forward to your next stay with us.Alex KSocial Media Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Tamara, thank you for choosing the InterContinental New York Times Square for your stay. We're thrilled to know your experience was favorable, even if you didn't leave specific comments. Your satisfaction is our top priority! Wee hope to host you again soon for another exceptional stay.Alex KSocial Media Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 13, 2024
Thank you for the wonderful rating, Patricia!It's fantastic you enjoyed your time at InterContinental New York Times Square so much! We look forward to hosting you again soon for another amazing experience!Alex KSocial Media Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Jennifer, thank you for sharing your feedback. We're pleased that you found your experience at InterContinental New York Times Square to be excellent. We hope to host you again soon for another great stay.Alex KSocial Media Manager

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Food in the restaurant was great, staff were friendly and helpful and it was an awesome location. Will stay again!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Kara, we're delighted to hear about your fantastic experience at the InterContinental New York Times Square. It's wonderful to know you enjoyed our delectable cuisine, found our team members to be friendly, and valued our prime location. We're looking forward to welcoming you back for another great stay!Alex KSocial Media Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Mario, thank you for your recent stay at InterContinental New York Times Square. It's thrilling to know your experience was outstanding. Should your travels bring you back to the area, we would be delighted to welcome you once again. Safe travels!Alex KSocial Media Manager

10/10 Excellent

Garrett

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Garrett, it's fantastic to know you had a great experience at the InterContinental New York Times Square. Your top score is appreciated and we trust we'll have the privilege of hosting you again in the future.Alex KSocial Media Manager

8/10 Good

Si, Elkton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for one night. No complaints.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Si, it's wonderful to hear your stay at InterContinental New York Times Square met your expectations, even if it was just for a short time. Your feedback is valuable, and we hope to serve you again in the near future.Alex KSocial Media Manager

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Thanks for the 4/5 rating, Mark!We're happy you had such a lovely stay at InterContinental New York Times Square! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.Alex KSocial Media Manager

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Claude, thank you for taking the time to leave a rating after your stay at the InterContinental New York Times Square. We're thrilled to see that your experience appears to have met your expectations. We hope to have the opportunity to welcome you again, ensuring another excellent stay.Alex KSocial Media Manager

10/10 Excellent

Kee, Essex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel busy street
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Thank you for the 5/5 rating, Kee!It's excellent you enjoyed your time at InterContinental New York Times Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Alex KSocial Media Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Thanks for the perfect rating, James!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at InterContinental New York Times Square.Alex KSocial Media Manager

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of drug addicts constantly harassing us in front of the hotel. And the employees were not say nothing to them and allow them to harass us. Constantly asking us for money or cigarettes.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 28, 2024
Miguel, it's distressing to hear about your experience outside the InterContinental New York Times Square and interacting with individuals who disturbed your peace. We aim to ensure all guests experience a comfortable and trouble-free environment. It's unfortunate that our team members' actions didn't meet your expectations in this situation. We're taking note of your comments for internal review to improve guest services. Thank you for sharing your experience, we hope to provide a better atmosphere during your next stay.Alex KSocial Media Manager

2/10 Terrible

Christa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel rooms were clean. Cleaning staff were very nice and accommodating. Some things that I did not like were the hallways as room services dishes were not picked up right away. One dirty glass was in the hallway for three days before it was picked up. I was also very unhappy about the extra fees that I had to pay to the hotel. The luxury tax ended up being an additional $40 a day. Apparently you can spend $25 on in room services such as the $9 pop in the mini fridge but we were not told this until the last day so that didn't help us much.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Christa, it's encouraging to read that you were pleased with the cleanliness of the rooms and found our team members to be considerate. Regarding the issues experienced with hallway cleanliness, we strive to maintain high standards and will look to address this area of concern. Regarding the fees, hotels in the area often include similar charges and we do our utmost to communicate these clearly. We regret any oversight in explaining how parts of the fee may be recuperated through the use of certain in-room amenities. We appreciate your feedback as we continue to improve our guest experience.Alex KSocial Media Manager

10/10 Excellent

Jacinta Maria Del Carmen

Liked: Staff & service, property conditions & facilities
We are going to come back in the same hotel
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Jacinta, it's delightful to hear about your plans to return! InterContinental New York Times Square is thrilled to have created an exceptional stay for you and looks forward to hosting you again in the future. Safe travels until we meet again!Alex KSocial Media Manager

10/10 Excellent

Mubarak

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent within few minutes to the Times Square and all the best New York attractions. The staff was very friendly and the lady responsible for floor 16 was exceptional. Would love to come back
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Mubarak, it's wonderful to hear that you thoroughly enjoyed your stay at the InterContinental New York Times Square. We're pleased that our prime location worked well for you and that our dedicated team members, particularly on the 16th floor, made a positive impact on your experience. Your kind words are greatly appreciated and we can't wait to welcome you back in the future!Alex KSocial Media Manager