Lovely hotel, great location
Posted Dec 21, 2016
Clean comfortable rooms. Great location, everything we wanted to see was within walking distance. Even though it was a busy area we did not experience any noise at all. Staff were polite and welcoming. All items left in room were chargeable apart from small bottles of complimentary water and tea/coffee maker. On arrival I was asked to present bank card even though I had paid for room in advance. I was told at reception that no charges would be added to my card but they added a holding fee without informing me. I only found out when I checked my bank account.
When checking out I signed for items we had used from the room. I was told no other charges would be taken as we had paid in full for our room,through Expedia, before arriving. After leaving the hotel I found out that the hotel had taken over £1000 out of the bank using my card details. As this was our last day and we had kept our luggage there I had to go back to the hotel to sort this out. They admitted that they had made a mistake and reversed the payment. Unfortunately, it took a few days for the money to go back into my account. I was charged an international debit card fee and lost a small amount of money due to the exchange rate. I did email the hotel to explain about this. They got back to me straight away and reimbursed the money I had lost and apologised for the inconvenience.
We enjoyed our stay at the hotel and would recommend it, but request a copy of any charges and be vigilant with card payments.