Ratings based on 1,317 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
42% of guests recommend
2.7 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Australia

Very basic, shady hotel

Posted Nov 20, 2016
We only stayed one night and To be honest the hotel just felt really shady. Really not a great area, and it sounded like someone was trying to break into our room. Room had that old cigarette smell, just felt dirty
Comment from Hotel Management
Nov 28, 2016 by Renuu, Hotel Management
Dear Guest, Thank you for your comments, we really appreciate that you took a time to give us valuable feedback. I apologize for the issues that you had, and the smell that you felt in the room. We request our guest to let us know immediately whenever they find any cigarette smell. Our rooms are non-smoking. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property. I sincerely hope that you would give us another chance to serve you, and I can assure you that we are continuing to work harder to give our guests a great hospitality experience each and every time. Regards Renuu Guest Relation
2 out of 5
by A verified traveler from US

Cheap one night airport stay

Posted Nov 14, 2016
Pros: Cheap.
Cons: Overall comfort.
Location: Not much, a few restaurants around, but I ordered in. (Hotel has no room service, so the restaurants deliver right to your door)
It was fine. Would only stay here if it were for a few hours between flights. Cheapest around. Check in took awhile, but the staff was friendly and helpful.
Comment from Hotel Management
Nov 17, 2016 by Renuu, Hotel Management
Hi Valued Guest! Thank you for taking the time to write your review for our property, we value your comments. We really appreciate your comments regarding our customer service. Our staff members try every day, to provide quality service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to JFK INN HOTEL! Best Regards, Renuu Guest Relation
1 out of 5
by A verified traveler from washington

I picked this hotel because it was close to airpor

Posted Nov 3, 2016
Pros: Location
Cons: Everything
Location: Nothing
For $94 I was not expecting much, but I was hoping it would be clean and comfortable. This hotel was more like a $10 a night flophouse, rundown, dirty, noisy etc. etc. thanks Expedia for a very sleepless night.
Comment from Hotel Management
Nov 28, 2016 by Renuu, Hotel Management
Dear Guest, First, I apologize for not meeting your expectations with respect to your recent stay. I will make sure that your comment should reach to the management and action should be taken to make our hotel better. We work hard to give our guest the best experience, but sometimes we fail. We really appreciate that you took a time to give us valuable feedback. I sincerely hope that you would give us another chance to serve you. I assure to give you great hospitality experience. Warm Regards, Renuu Guest Relation
2 out of 5
by A verified traveler

mal servicio

Posted Nov 2, 2016
La atención del personal es terrible y mala presencia, la habitación muy deficiente con ropa de cama vieja y manchada, aunque solo sea una noche de estancia es mejor otra opción de hotel que este.
Comment from Hotel Management
Nov 18, 2016 by Renuu, Hotel Management
Estimado huésped, gracias por tu comentario. Apreciamos mucho que usted se quedó con nosotros. Pedimos disculpas por la forma en que siente sobre su última estancia. Esperamos poder estar a sus expectativas y dar lo mejor de nuestro servicio a usted en futuras estancias. Saludos cordiales, Renuu Guest relación huésped relación
2 out of 5
by A verified traveler

Mattress issue

Posted Oct 30, 2016
Pros: Nothing
Cons: Room, Mattress, bath room spray shower was not good.
Location: None
The mattress was so soft. Room was not cleaned. Bathroom shower was not good.
3 out of 5
by A verified traveler from Kandern BW

Älteres und lautes Motel

Posted Oct 27, 2016
Pros: Die Lage ist sehr gut und der JFK-Airport ist einfach und in nur 10 Minuten mit dem Mietauto zu erreichen.
Cons: Zimmer Richtung Flughafen werden von en Flugzeugen nicht lärmbelästigt, dafür aber von den hier in sehr großer Zahl abgestellten Schülerbussen, die zum Teil bereits kurz nach 5 Uhr (am) starten, wobei beim Rückwärtsfahren der laute Warnton zu hören ist. Dieser Vorgang wiederholt sich, wenn die Busse ab ca. 8 Uhr zurückkehren.
Location: Empfehlenswert ist der Besuch der Green Acres Mall ca. 3,5 Meilen entfernt auf der gleichen Straßenseite gelegen. Man dort sind auch gute Esslokale.
1 out of 5
by A verified traveler

Not clean!

Posted Oct 25, 2016
Pros: No towels, no clean bed sheets, mattress was spotted with liquids, the wall had spots that looked like blood or food stains on it. The door didn't close properly as it looked like it had been kicked in before. There is no elevatoreason. The mattress had dead bed bugs and food on it. the whole hotel should be re-done t is out of shape and I will never stay there again
Cons: Absolutely everything. Horrible experience and not worth 140 dollars. And paying 20 dollars for the free shuttle.
Location: Get out of there as fast as you can. Read reviews of other people staying there and you will get the picture.
Comment from Hotel Management
Nov 28, 2016 by Renuu, Hotel Management
Dear Guest, Thank you for taking the time to comment on your recent stay. We sincerely apologize for the series of unpleasant incidents that you experienced during your last stay. I thank you for your comments and I will make sure that these comments reach our housekeeping staff and our maintenance department. We work hard every day to ensure a positive guest experience. Your comfort is our priority. Warm Regards, Renuu Guest Relation
3 out of 5
by A verified traveler from Sydney Australia

CONVENIENCE BY THE AIRPORT

Posted Oct 18, 2016
Pros: The had a good free breakfast which wasn't expected
Cons: It's a bit worse for wear but I expected that for the price
Location: It's a pretty seedy area but it's near the airport and they do offer free shuttle. Although we had to wait 40 minutes for it to come.
There were two receptionist on when we arrived very late. Having shown the gentleman our prepaid receipt he asked how I was going to pay for the room. Fortunately the second receptionist, presumably more experienced pointed out I had paid. What worried me was if she had not been there I would have had to pay twice.
Comment from Hotel Management
Oct 25, 2016 by Renuu, Hotel Management
Dear Guest, Thank you for your comments regarding your recent stay. Although we continually strive for excellence, we want our guest's experience should not be less than acceptable service or percieved value for their money. We are very aware that travelers are looking for the best value for their hard-earned money, we try our best to deliver an excellent product and services for the price paid. We very much appreciate your comments and hope to have another opportunity to serve you. Warms Regards Renuu Guest Relation
2 out of 5
by A verified traveler from US

The hotel was not presentable and clean as descr

Posted Oct 18, 2016
Location: Shopping on Jamaica Ave., Roy Wilkins park
The sheets were not changed from previous use the bed was wet upon inspection had to request a complete bed change The distance from JFK is very convenient and management can do a lot better to make the hotel more presentable
5 out of 5
by A verified traveler

Posted Oct 15, 2016
Muy bien .limpia amplia con buena vista al exterior muy buena iluminacion bien en general me gusto mucho.
Comment from Hotel Management
Oct 18, 2016 by Renuu, Hotel Management
Hola Valued Guest, Espero que todo esté bien que usted regresó a casa con seguridad. Gracias por tomarse el tiempo para escribir una reseña de nuestro hotel. Estamos encantados de que haya disfrutado de su estancia. Esperamos que se haya podido crear muchos recuerdos durante su estancia. vemos que haya disfrutado de nuestro hotel, ya que le gustó. Esperamos verte muy pronto. Un cordial saludo Renuu Relacion de los huespedes