Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from ol

Posted Jul 21, 2016
Staff are very patient and polite. Kirin Ryu is an awesome lady! She made my life easier by writing out directions and giving me well detailed information about how to get around town. I strongly recommend her; she is very polite, hardworking and would go extra mile to help. I'll be back in August and I'm sure booking your hotel again👍🏾
Comment from Hotel Management
Jul 22, 2016 by Assistant General Manager, Hotel Management
Thank you for staying at LaGuardia Plaza Hotel and for the amazing remarks provided, especially about the exceptional service you received from our associates! It is terrific to hear that Kirin Ryu made a positive difference in your stay. Providing first class treatment to our guests is what our entire staff loves to do, so we really appreciate your feedback, and we will share the same with her. Thanks for being our guest, and we look forward to serving you again soon. Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
4 out of 5
by A verified traveler

Very Nice Airport Hotel

Posted Jul 21, 2016
You don't stay at the airport because you want to. You stay because you have to. This is a very nice hotel for an airport hotel. Clean, modern, solid 4 star. Recommended.
Comment from Hotel Management
Jul 22, 2016 by Assistant General Manager, Hotel Management
Thank you for the terrific review regarding your stay at our hotel. We are happy to hear our location across from LaGuardia Airport and just minutes from Manhattan was perfect for your needs. We are also glad to read that you loved our clean property, and we appreciate you recommending us. Thanks again for staying at LaGuardia Plaza Hotel, and we hope you will visit us the next time you are in the NYC area. Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
4 out of 5
by A verified traveler from Tucson, AZ

Posted May 31, 2016
Cons: No room safe. Should be standard by now.
Location: Close to the airport, that's what I needed. Used the shuttle to the airport.
Came in late, so needed to take a shower. Shower took several minutes to get warm. Once it finally did, had standing shower water in the tub. It was still there in the morning. Disgusting I have to say. It was never resolved in the two nights and one full day I stayed in this hotel. Stayed in room #518 from 24 May to 26 May 2016
Comment from Hotel Management
Jun 4, 2016 by Assistant General Manager, Hotel Management
Martin, thank you so much for taking the time to share your feedback. I am glad you found us at a convenient location across from LaGuardia Airport and just minutes from Manhattan. Our guests tell us that staying close and connecting far is what they love about our location. Your feedback is important to us and it helps us improving our amenities and services, so thank you for bringing this to our notice. Our maintenance team will be addressing the issues immediately. We value your comments and look forward to having you back with us again in the future for an improved stay. Effie Mikedis Assistant General Manager
4 out of 5
by A verified traveler from Mexico

CLOSE TO THE AIRPORT

Posted May 2, 2016
Pros: The food, the room was great! so clean and nice!
Cons: The service
Personnel of the shuttle was very kind and warm. Waiter at the restaurant bar was not kind at all, his service was slow.
Comment from Hotel Management
May 6, 2016 by Assistant General Manager, Hotel Management
Thank you for staying with us and for providing your feedback. We enjoyed having you as our guest here at LaGuardia Plaza Hotel, and we are delighted you had a comfortable stay! Our staff loves to provide a best in class experience, and I will share your compliments with our shuttle team. However, I am sorry for your experience at the restaurant, I have shared your feedback with my restaurant team to check on what went wrong. We hope this will not detract your overall great stay, and look forward to welcoming you back the next time you are in the New York City area! Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
3 out of 5
by A verified traveler from Houston

It was a nice short stay

Posted Apr 29, 2016
I really appreciate the environment. I have been to more than 100 different hotels around the world, it was quite, clean, the food was delicious. I loved the gift store. However I had some inconvenient in the morning I had a King premium suite and I was told that the breakfast was not included. I had to argue and show them the email Expedia sent me where it is clearly stated that I had two breakfast. We solved it, but it was unpleasant to have to justify that it was included especially early in the morning. In short, If I go to NYC again I will try a different place because I like to compare hotels, but I would definitely recommend this hotel to my entourage.
Comment from Hotel Management
May 3, 2016 by Assistant General Manager, Hotel Management
Mariano, thank you for staying with us and for taking the time to share your review! We're glad you found our hotel a comfortable place to stay and you rested well in your relaxing room. Thanks for appreciating our delicious food and the amenities you enjoyed. We love ensuring our guests are comfortable and connected to what matters most. However, I am sorry for the inconvenience you had with the inclusions of your reservation. I have shared your comments with my team to look into the processes, so we avoid these situations in future. We value your comments and hope you will stay with us again the next time you are in the area. Effie Mikedis Assistant General Manager
4 out of 5
by Cynthia from Toronto

Posted Apr 26, 2016 on Hotels
Just an overnight stay but I would stay here again.
Comment from Hotel Management
Apr 29, 2016 by James, Hotel Management
Cynthia, thank you for staying with us and for taking the time to share your feedback. We are thrilled you had a great visit with us here at LaGuardia Plaza Hotel. Our staff loves to provide a best in class experience, so they will be pleased with your rating. We look forward to welcoming you back the next time you are in the New York City area!  Effie Mikedis  Assistant General Manager  LaGuardia Plaza Hotel
5 out of 5
by Susan from Littleton, CO

Posted Apr 26, 2016 on Hotels
Great airport hotel! Much nicer than I expected! Airport shuttle was great. Breakfast was great!
Comment from Hotel Management
Apr 29, 2016 by James, Hotel Management
Susan, thank you for being our guest and for sharing your experience. We're thrilled our location across from LaGuardia Airport and just minutes from Manhattan worked out well for you. It's our goal to deliver a best in class experience, so we're happy you had a comfortable stay, and you enjoyed our breakfast buffet with omelet station at the Pavilion Grille. We appreciate you being our guest, and we hope you will visit LaGuardia Plaza Hotel the next time you are in the NYC area. Effie Mikedis, Assistant General Manager, LaGuardia Plaza Hotel
5 out of 5
by seth

Great Location and service

Posted Apr 25, 2016 on Hotels
great staff and service. We stayed there because it was close tot he airport. Garage was full when we got there, but staff found us a temporary spot, then found me to move my car to the garage when a spot opened. Shuttle to airport was on time, clean and the driver handled our bags. Didn't use the facilities, butt he place was spotless.
Comment from Hotel Management
Apr 30, 2016 by James, Hotel Management
Seth, thank you for being our guest at LaGuardia Plaza Hotel and sharing your excellent review. Our staff loves to provide a best in class experience, so they will be pleased with your rating. We are happy to hear our location across from LaGuardia Airport and just minutes from Manhattan worked so well for you. Thanks for appreciating our complimentary shuttle service, and we hope you will visit us again the next time you are in the NYC area.  Effie Mikedis  Assistant General Manager  LaGuardia Plaza Hotel
5 out of 5
by A verified traveler

Posted Apr 25, 2016 on Hotels
Comment from Hotel Management
Apr 28, 2016 by James, Hotel Management
Thank you for staying with us and for the excellent rating! We hope you found the LaGuardia Plaza Hotel a comfortable place to land. And a great place to stay connected with your friends and family, and to the attractions and culture of the city. We would love for you to stay with us again the next time you are in the NYC area. Effie Mikedis, Assistant General Manager, LaGuardia Plaza Hotel
4 out of 5
by John from Batesville MS

Nice Hotel

Posted Apr 21, 2016 on Hotels
Food in restaurant was good, shuttle to airport was great, nice large room. Hotel was updated and in good shape. Nice place to stay and I will stay there again when I go back to New York.
Comment from Hotel Management
Apr 24, 2016 by James, Hotel Management
Write your comment.Thank you for staying at the LaGuardia Plaza Hotel and for sharing your kind review. We are glad that you liked our updated property, shuttle service and the food we served. We are also happy that you were satisfied with your accommodation. It was our pleasure serving you, and our entire staff looks forward to welcoming you back soon! Effie Mikedis, Assistant General Manager, LaGuardia Plaza Hotel