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Reviews of The Langham, New York, Fifth Avenue

5 out of 5
The Langham, New York, Fifth Avenue
400 Fifth Avenue, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 822 out of 1001 reviews" "
Rating 8 - Good. 101 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very courteous and always welcoming.
Stayed 2 nights in Mar 2024
Response from Richard Bussiere, Managing Director on Mar 19, 2024
Dear Tracy,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch- Langham is the best!!!!
Stayed 2 nights in Feb 2024
Response from Richard Bussiere on Feb 26, 2024
Dear Marissa,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Ching Ching, Diamond Bar

Traveled with family
The alarm woke us up at 2 am , it turned out it was the false alarm , made us couldn’t sleep at all, no rest for the whole night, our family tired for the whole trip, very unpleasant feeling.
Stayed 3 nights in Feb 2024
Response from Richard Bussiere on Feb 26, 2024
Dear Ching Ching,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. Please accept our sincere apologies for any alarms going off. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
The elevator service was atrocious. Waiting times were so long we took the stairs on many occasions.
Stayed 2 nights in Feb 2024
Response from Richard Bussiere on Feb 20, 2024
Dear Brian,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. Please note we are doing some maintenance on the elevators, and the timeliness is not what our guests would normally experience. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Juan Pablo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well done.
Stayed 4 nights in Feb 2024
Response from Richard Bussiere, Managing Director on Feb 12, 2024
Dear Juan Pablo,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Jaclyn

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on Feb 12, 2024
Dear Jaclyn,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

johan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here with my fiancé. We typically come here for our anniversary and the staff goes above and beyond to make it special for us. Look forward to coming back next year.
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on Jan 31, 2024
Dear Johan,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

JOHN, Lewes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, good breakfast and nice bar (very good drinks & the best bartenders). Rooms were fabulous, spacious, well appointed and clean!
Stayed 4 nights in Jan 2024
Response from Richard Bussiere on Jan 23, 2024
Dear John,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful. The staff is excellent. The room was wonderful. Always enjoy my stay at the Langham
Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on Jan 22, 2024
Dear Chad,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Brandi, Miramar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and customer service at this hotel were impeccable. My husband and I were celebrating an anniversary and the staff made sure our stay was the best. The cleaning staff, concierge and front desk were friendly and professional. The rooms are gorgeous.
Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on Jan 22, 2024
Dear Brandi,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York and that you had a nice time celebrating your anniversary. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Zhongyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so large! That was nice!
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on Jan 22, 2024
Dear Zhongyin,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Neville

Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on Jan 22, 2024
Dear Neville,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Amalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Jan 8, 2024
Dear Amalia,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Alexander

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great service, great location, overall 10/10
Stayed 2 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Jan 8, 2024
Dear Alexander,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Jaci

Stayed 4 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Jan 8, 2024
Dear Jaci,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Tabita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Jan 8, 2024
Dear Tabita,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Gina

Stayed 6 nights in Dec 2023
Response from Richard Bussiere on Jan 23, 2024
Dear Gina,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and loved the club! Great job
Stayed 3 nights in Dec 2023
Response from Richard Bussiere on Jan 2, 2024
Dear Danny,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Matt, staten island

Liked: Cleanliness, staff & service, property conditions & facilities
Location, super friendly staff. Always feels like a home away from home.
Stayed 1 night in Dec 2023
Response from Richard Bussiere, Managing Director on Dec 29, 2023
Dear Matt,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in perfect NYC midtown location
The Langham was perfectly located for our family vacation to NYC. The staff was incredible - attentive, friendly, and fun! Our family sized room was spacious and well-appointed. We will definitely be back!
Stayed 2 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Dec 29, 2023
Dear Kurt,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly Stay
Amazingly friendly, attentive, and professional staff. Our room was spotless and the bathroom was so exquisite, it was tough to leave the shower. Housekeeping services come twice a day; once around checkout time and again in the evening. The bathroom mirror even had a built-in TV with basic cable channels. Would absolutely recommend!
Stayed 5 nights in Dec 2023
Response from Richard Bussiere on Dec 27, 2023
Dear Jacqueline,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Julia Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Richard Bussiere on Dec 27, 2023
Dear Julia Ann,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Kevin, Fayetteville

Stayed 3 nights in Dec 2023
Response from Richard Bussiere on Dec 30, 2023
Dear Kevin,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always terrific!
Amazing hotel. Stayed many times. Nicest people. Best location. Most comfortable Rooms. All terrific.
Stayed 4 nights in Dec 2023
Response from Richard Bussiere, Managing Director on Dec 11, 2023
Dear Michael,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff. Incredible lobby. Stayed in one of the rooms with a large outdoor terrace - incredible. The 3 stars for me was the bed. It was a mattress topper on a box spring. Was a surprise since everything else was all done to another level and I’ve stayed at many nice places before. Correct me if I’m wrong but the beds a big deal.
Stayed 1 night in Dec 2023
Response from Richard Bussiere, Managing Director on Dec 11, 2023
Dear Joseph,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I am sorry that you found the bed to be uncomfortable - we provide the luxury brand of mattresses, Duxiana, in all of our guest accommodations. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful.
Stayed 2 nights in Nov 2023
Response from Richard Bussiere, Managing Director on Dec 11, 2023
Dear Adam,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Richard Bussiere, Managing Director on Dec 11, 2023
Dear Michele,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Ajay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service levels and rooms were very good. Great gym Some of the facilities look a little dated/tired
Stayed 2 nights in Nov 2023
Response from Richard Bussiere, Managing Director on Nov 29, 2023
Dear Ajay,Thank you for taking the time to share your review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Stayed 3 nights in Nov 2023
Response from Richard Bussiere, Managing Director on Nov 29, 2023
Dear Hannah,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The staff and accomodations were absolutely amazing.
Stayed 3 nights in Nov 2023
Response from Richard Bussiere on Nov 24, 2023
Hello,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel and room. Excellent location
Stayed 2 nights in Nov 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Steve,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Rick,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Tanya, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Langham offered us everything we expected. Superior customer service, safe location, comfortable beds, relaxing shower, walking distance from great restaurants & shopping and close to the train station. Ours kids had an amazing time; we will definitely be back. Thank you, Langham staff, for making our daughter's 10th extra special!
Stayed 3 nights in Oct 2023
Response from Richard Bussiere on Nov 9, 2023
Dear Tanya,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Michael J

Stayed 3 nights in Oct 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Michael,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Randall

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This is a good location for the garment district. However, the bed is very soft with a thin futon and no mattress…..woke up with a sore next and back!! The room temperature was too cold and cannot adjust temperature manually!! I will not return!!
Stayed 3 nights in Oct 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Randall,Thank you for taking the time to share your review of The Langham, New York. I am happy that you chose to stay with us when you were in New York. Please note that our mattresses in all rooms are the luxury Duxiana brand so please accept our apologies if you did not find them acceptable for a comfortable sleep.

4/10 Poor

Christopher

Disliked: Cleanliness
Room was over, priced and subpar best, dusty, and not impressive. First time we stay there. It was amazing. Second time not so much, but the staff was very friendly and the concierge made it right
Stayed 1 night in Oct 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Christopher,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 5 nights in Oct 2023
Response from The Langham, New York on Oct 16, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and efficient
Stayed 2 nights in Sep 2023
Response from The Langham, New York on Oct 16, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Vahe, Kelkheim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff is just amazing!!
Stayed 3 nights in Oct 2023
Response from The Langham, New York on Oct 12, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Cynthia, WINNETKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay all around.
Stayed 3 nights in Oct 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Cynthia,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Vahagn

Traveled with family
Liked: Cleanliness, amenities
Nice
Stayed 3 nights in Oct 2023
Response from The Langham, New York on Oct 12, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Oct 2023
Response from The Langham, New York on Oct 12, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

8/10 Good

dana

Liked: Property conditions & facilities
Excellent and friendly staff—hotel room was very clean and nice. They can use better lighting at the room entry.
Stayed 3 nights in Oct 2023
Response from Richard Bussiere on Nov 24, 2023
Dear Dana,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

jociane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Langham, New York on Oct 12, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved The Langham!
We had a wonderful experience at The Langham. We received an upgrade to a junior suite at checkin and it was such a nice way to kick off a special birthday weekend. The room was serene and beautiful, the bed quite comfortable. The club lounge was amazing. Made to order omelets, along with an array of fresh offerings, we ate every breakfast there during our stay. We also stopped by for a glass of wine and nibbles before heading out to dinner each evening. Outstanding service and excellent food. In fact, the staff was excellent in every aspect at the hotel. The concierge was so responsive, made very good recommendations, and took care of everything. We loved The Langham and can’t wait to return.
Stayed 3 nights in Sep 2023
Response from The Langham, New York on Oct 12, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Kenneth, Cleveland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful property with spacious rooms.
Stayed 1 night in Sep 2023
Response from The Langham, New York on Oct 2, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Elinor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Langham, New York on Oct 2, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 3 nights in Sep 2023
Response from The Langham, New York on Sep 26, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.

10/10 Excellent

sadaf j

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Aug 2023
Response from The Langham, New York on Sep 26, 2023
Thank you so much for the feedback, we’re glad to hear you had an enjoyable stay. We look forward to your return in the future.