Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from SEOUL,KOREA

LOOKS NICE HOTEL

Posted Sep 3, 2015
Location: THE LOCATION IS GOOD..
I STAYED THIS HOTEL WITH MY FAMILIES ,ONE ROOM FOR 12 DAYS,ANOTHER ROOM FOR 16 DAYS. FIRST ONE WEEK WAS OKAY BUT FIRE ALRAM RANG SO LOUDLY IN THE MIDDLE OF THE NIGHT.2AM IT HAPPENED THREE TIMES WHILE I STAYED,THEY DEDUCTED $200 IN ROOM ACCOMMODATION WHEN I CHECK OUT IN THE MORNING ON AUGUST 26 BUT HOTEL STAFF IN THE FRONT DESK, SHE WAS VERY INHOSPITABLE WHEN CHECK OUT. MAYBE SHE EXPECTS THEY DONT NEED TO APOLOGY AT ALL AS SHE CHARGE BACK $200 IT`S RIDICUOUS I COULD NOT SLEEP ONE NIGHT AT ALL EVEN I PAID ALMOST $10,000 FOR ACCOMMODATION,200 IS NOTHING SPECIAL. I JUST EXPECTING THEIR SINCERITY FOR SUCH A UNEXPECTED TROUBLE... MOREOVER, THEY CHRGE ME MINI BAR,DINNER IN HOTEL RESTAURANT WHICH I DID NOT USE. ALL GUESTS FOR THIS HOTEL MUST CHECK THEIR INFORMATION INVOICE ONE BY ONE HOWEVER IT MIGHT BE HAPPEN FROM TIME TO TIME EVERY HOTEL,I UNDERSTAND BUT IT WAS AN UNFORGETTABLE TERRIBLE EXPERIENCE I HAVE NEVER MET SUCH A UNKIND HOTEL STAFF IN MY LIFE, SHE MADE ME EASILY ITS MY LAST STAY IN LOEWS REGENCY.
4 out of 5
Recommended
for Everyone
by A verified traveler from cheshire, uk

Modern bright hotel in great location

Posted Sep 1, 2015
Excellent clean hotel with fantastic staff: we were particularly impressed by the concierges, particularly Ella, who was charming and extremely helpful. A couple of minor gripes: air conditioning was inefficient and very noisy. Also there was a limit of three devices per room for the free wifi access which was extremely unhelpful as we were a family of four.
2 out of 5
by A verified traveler from England

It was a little disappointing

Posted Aug 31, 2015
Pros: Location
Cons: Staff attitude.
Location: Great. Good shopping, museums and Central Park all nearby.
Great location near 5th avenue and a great place for shopping. Staff appeared unmotivated, didn't go the extra mile and several items from our room went missing . The Gym was very good and empty but there wasn't much to do in the hotel apart from this. Overall atmosphere cold.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Beautiful room

Posted Aug 31, 2015
Pros: Elegant, well loctaed property, gracious friendly staff
Cons: Hallways could be made to look prettier
Location: Garnd Central, musuems, restuarants, shopping
Unexpectedly and graciously upgraded to a beautiful quiet room with great views. Will stay there again on our next trip to NYC.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Location: Great location. Upper east side very close to park.
Great location. Nice room. Just wish there was some type of coffee machine or ice machine
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Perfect hotel

Posted Aug 29, 2015
Really enjoyed my stay here could fault nothing. Every member of staff I spoke to was polite and friendly. Would start here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great luxury retreat

Posted Aug 29, 2015
Fab hotel and staff. Great location. Excellent views from room. Rooms serviced twice a day. Couldn't fault it. No hesitation in recommending this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel agradável e bem localizado. Recomendo

Posted Aug 28, 2015
Pros: Localização
Hotel reformado e bem localizado. O único problema foi que, durante dois dias de minha estadia, houve uma greve do sindicato, onde o bar do hotel ficou fechado e limpeza do quarto foi de apenas uma vez ao dia.
4 out of 5
Recommended
for Everyone
by A verified traveler

Instalaciones

Posted Aug 19, 2015
Excelentes instalaciones, muy limpio Excelente servicio.............................. Muy buena ubicación (a 2 cuadras de Central Park)
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Zustand, sehr niveauvoll und stilsicher, Top-L

Posted Aug 16, 2015
Pros: Sauberkeit, Stil moderner Art Deco passt Top zu NY
Cons: Klimaanlage etwas laut, das war es aber auch
Location: 1 A Lage in schönem und ruhigen Standtteil, Central Park und 5th Av in 2 min, gute Anbindung über Lexington
Stilsicher, 1 A-Zustand, gute Bar. Top Lage an Central Park und 5th Av, sehr ruhig, gutes Gym