Ratings based on 648 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent customer service to the feedback

Posted Jul 26, 2016
Pros: Walking distance to central park at New York.
Cons: Explain that there is an additional cost for adding a roll-away-bed. But the post-service totally addressed my concern.
Location: It is close to Central park and many shopping place.
The customer service responded my concern after our stay so promptly and professionally with courtesy.
4 out of 5
by A verified traveler

Great hotel in a good location

Posted Jul 24, 2016
Pros: The location, cleanliness and staff courtesy.
Location: Central Park, 5th avenue shopping
The hotel was very nice, a great location one southeast side of Central Park.
Comment from Hotel Management
Jul 26, 2016 by Simon M, Hotel Management
Dear Friend, Thank you for taking the time to give us your feedback. We're delighted to receive your positive feedback!
5 out of 5
by A verified traveler

Localização perfeita

Posted Jul 23, 2016
Melhor custo beneficio em NY, muito agradável e quartos excelentes
2 out of 5
by A verified traveler from Cannes

Personnel peu acceuillant

Posted Jul 23, 2016
106 € de room service pour 2 bouteilles d'eau de 50 cl chaudes par jour soit 13,5 € la bouteille.... Dans tous les hôtels du monde de cette catégorie 1 bouteille d'eau est offerte par jour et par personne. Tres décevant
5 out of 5
by A verified traveler from Florida

Beautiful hotel and excellent services

Posted Jul 18, 2016
Everything was amazing!!! Denifite we will be back !
Comment from Hotel Management
Jul 26, 2016 by Simon M, Hotel Management
Dear Lucy, Thank you for taking the time to give us your feedback. We're thrilled to hear that everything was amazing and that we'll have the opportunity to welcome you back in the future.
4 out of 5
by A verified traveler from essex

Great location

Posted Jul 14, 2016
Pros: Location
Cons: Bar prices
Location: Good location, Central Park and shop close by
Hotel is very good,all staff very friendly and helpful. My only criticism would be the bar prices, a gin and tonic and a Brooklyn beer $33. Enjoyed our stay though and would stay again.
Comment from Hotel Management
Jul 15, 2016 by Simon M, Hotel Management
Dear paul, Thank you for taking the time to give us your feedback. We're delighted to hear that you enjoyed the hotel and found our team members very helpful and friendly! I'll be sure to discuss your feedback in regards to the bar with our Food and Beverage department.
5 out of 5
by A verified traveler

Great Central Park Hotel

Posted Jul 12, 2016
Pros: Service, location and quality
Location: On Park Avenue, very close to Central Park. 5th Avenue Shopping also very close by.
Just great in every way. Reserved 2 rooms for family trip with my 2 young adult daughters for a long weekend NYC trip.. The hotel upgraded us to a suite so we could all stay together and it was big and spacious and made the weekend extra special. Loews quality was firmly exhibited by every single employee we encountered.
Comment from Hotel Management
Jul 15, 2016 by Simon M, Hotel Management
Dear friend, Thank you for taking the time to review us. We’re thrilled to hear that everything was great during your time with us! I’m delighted to hear that you and your daughters enjoyed your suite during the long weekend! We look very forward to welcoming you back in the future! Sincerely,
4 out of 5
by A verified traveler

Posted Jun 28, 2016
Nice hotel Convenient location I would recommend it
Comment from Hotel Management
Jun 28, 2016 by Simon M, Hotel Management
Thank you for your feedback!
5 out of 5
by A verified traveler

Posted May 8, 2016
We were given a beautifully decorated and very spacious room with street view. Excellent value for this neighborhood in Manhatten. The staff was very welcoming . Would definitely stay again.
Comment from Hotel Management
May 9, 2016 by Simon M, Hotel Management
Dear Friend, Thank you for taking the time to review our hotel. I'm pleased to hear that you enjoyed your accommodations and that you'll most definitely return. We look very forward to the opportunity to see you again!
5 out of 5
by A verified traveler from Florida

Great Location

Posted May 4, 2016
Friendly staff; I was upgraded to a room with a kitchenette; room was great but the bathroom was really small
Comment from Hotel Management
May 4, 2016 by Simon M, Hotel Management
Dear Hilary, We're delighted to hear about your past experience and grateful for you taking the time to share your experience with us.