Ratings based on 5,274 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Posted Oct 19, 2016
Not here to dog hotel. Its quite fancy and nice overall. But for myself, even with understanding costs for the upper fancy hotels, it took 40 minutes plus to get 2 cups of coffee up around 9:00 pm, room service, then a wopping $21.00, ouch. then later 3 taco meal to room with a diet coke hit me at $53.00 ouch again. rooms were ok, we had a deluxe corner suite on 17thfloor, view amazing. Suite not so much considering its status, representation., light switches and control box for it all on the night stand a mess to operate. heater, fan a constant rattle old thing. TV limited viewing channels, not much there. you can hear tenants above you very easily. you could actually hear the conversations and happy movements : -). there was no wow factor walking in to the room. hotel has great curb appeal but not all that as a whole for us.
5 out of 5
by A verified traveler from England

Lovely location

Posted Oct 18, 2016
Pros: Everything. Room view. Cleanliness. Helpful staff. The list is endless.
Cons: Nothing as far as I am concerned.
Location: The location was wonderful. Restaurants shops and sightseeing all within walking distance.
our holiday experience was wonderful. In part due to this excellent hotel.
3 out of 5
by A verified traveler from US

very slow service

Posted Oct 18, 2016
Location: Great midtown location. Nice spa and fitness facility
Very slow service to room for linen, ice. Front desk staff not engaging. Bell man and front door staff are excellent. Very friendly and helpful.
5 out of 5
by A verified traveler from London

Manhattan Gem

Posted Oct 13, 2016
Pros: Perfect location and very quiet on the 49th floor with great views over Manhattan
Cons: Tried to charge me for a bar of chocolate which I didn't eat, but didn't argue when I pointed this out.
Location: Location couldn't be better for a tourist visit to New York
Spent 4 nights in the Towers at Lotte New York Palace
2 out of 5
by A verified traveler from Boston, MA

Needs to replace the beds!

Posted Oct 11, 2016
Pros: Rooms are good size, staff is friendly and eager to please.
Cons: beds, beds, beds
I have stayed at the Palace for years on many, many different occasions. It has been one of my favorite, go-to hotels in NYC. BUT I won't again, until I hear THAT THEY HAVE REPLACED ALL THE BEDS!!. The mattress was broken down and extremely uncomfortable. In a luxury hotel you should be able to get a good night's sleep, and we could not at the Palace. Very, very disappointing. It needs a redo and update in the guest rooms in general (toilet ran, for example) but none were as important as the mattress, of course. In general, I think the property has gone downhill since Lotte took it over. How you could keep operating as a luxury property with beds a person cannot sleep comfortably on is beyond my understanding.
5 out of 5
by A verified traveler

muito boa

Posted Oct 3, 2016
Pros: atendimento
Cons: preço
Location: maravilhossa
Maravilhosa , amei e vou indicar! hotel bom quartos limpos, staff educada e paciente
5 out of 5
by A verified traveler

Posted Oct 3, 2016
Very spacious room for Midtown Manhattan. Well appointed. THe guest umbrella was a nice plus since we left ours at home.
5 out of 5
by A verified traveler from Virginia

very nice towers section. perfect location

Posted Oct 3, 2016
Loved our stay at the towers in NY palace. The staff was incredible and the room was perfect. Hotel was a perfect location
5 out of 5
by A verified traveler from Aachen

Top Hotel in perfekter Lage

Posted Oct 1, 2016
Pros: Es gab nichts was mir nicht gefallen hat.
Die zentralste Lage, die ich mir hätte vorstellen können. Das Hotelpersonal war in jeder Lage äußert freundlich und bemüht. Die Zimmer waren in einem super Zustand und die Aussicht war ein Traum. Immer wieder gerne werde ich dieses Hotel besuchen.
5 out of 5
by A verified traveler from Atlanta

What a view!

Posted Sep 28, 2016
Upgrade to a room with a view of St Patrick's Cathedral, well worth it! Beautiful architecture both inside and out of the hotel.