Exterior

Reviews of Lotte New York Palace

4.5 out of 5
Lotte New York Palace
455 Madison Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1019 reviews" "
Rating 8 - Good. 181 out of 1019 reviews" "
Rating 6 - Okay. 97 out of 1019 reviews" "
Rating 4 - Poor. 45 out of 1019 reviews" "
Rating 2 - Terrible. 27 out of 1019 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elena, new hartford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent staff, great location
Stayed 1 night in Feb 2024

4/10 Poor

Gabriel

Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that we didn’t like was there was no breakfast included, however the staff and the hotel was overall amazing. Would recommend to others.
Stayed 3 nights in Mar 2024

8/10 Good

H

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful hotel with friendly staff and comfortable rooms with stunning views if you get a room at the top!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. They brought our luggage to our room, and helped get a taxi ready for our departure. I highly recommend this hotel as a great place to have a comfortable stay in New York.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Traveled with family
When asked to move rooms which was a tad bit inconvenient the staff seemed honest about the situation, which I greatly appreciated and very helpful. The upgraded room was such a delightful surprise! Thank you!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at the Lotte through Expedia. We love it every time. The staff is courteous and helpful and the ambiance is lovely.
Stayed 4 nights in Mar 2024

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Latchmi, Briarwood

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro

Excellent property in an outstanding location
Stayed 2 nights in Mar 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location but understaffed. One stay asked if would take own luggage. Shoes not done and packaged not delivered. A lot of time waiting on calls
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryann

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Stayed 1 night in Mar 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff, very pretty building.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Classic, beautiful hotel with a great bar. I never write negative reviews so this feels strange to do, but the man working at reception when I was there was quite rude. Maybe it was just an off day but given how much we’re paying to stay at Lotte, I would expect a more helpful and considerate experience from reception.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the Palace but the illegals walking around the area made me extremely angry and felt unsafe.
Stayed 1 night in Mar 2024

2/10 Terrible

Manohar

Disliked: Cleanliness, staff & service
We have stayed here multiple times over the Christmas break but this last time we had two jewelry items stolen from our room (worth over $14,000.00). The hotel setup a meeting with their insurance but they did a fake investigation and we never even got closer on the case and we were not compensated for anything. If you are going to stay here make sure you are careful with your items.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! I am not sure that I have ever had as much bang for the buck as at the Lotte NY. Staying in the 2br corner suite, it is absolutely massive. Beds and pillows are soooo comfortable. The suite comes with a kitchen, but this is largely useless as they stock it with nothing (not even a single glass). Bathrooms, bedrooms, main living area, all huge. Elevators at the Towers are sometimes slow to arrive, but no big deal. The Villard & Gold Room restaurant service is incredibly crisp and the servers are so attentive. You won't find better value for money in the luxury segment than this.
Stayed 3 nights in Mar 2024

8/10 Good

Christina

Stayed 3 nights in Feb 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Jeffrey,Thank you for taking the time to share your 5 out of 5 rating on Expedia! We truly appreciate your positive feedback, and we're delighted to hear that you had a great experience.Your satisfaction is our priority, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another outstanding stay.Thank you for choosing Lotte New York Palace Jeffrey. We look forward to welcoming you back in the future!

10/10 Excellent

Rania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great location close to everything
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Rania,Thank you for taking the time to share your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you enjoyed your stay at Lotte New York Palace and found our location to be great and close to everything.Your satisfaction is our top priority, and we're thrilled that our central location added to the overall enjoyment of your stay. Thank you for choosing Lotte New York Palace, Rania. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel will be back again!
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Jordan,First and foremost, thank you for choosing Lotte New York Palace on your visit to NYC. We truly appreciate you taking the time to share your perfect 5 out of 5 rating on Expedia as well!We're thrilled to hear that you had an amazing experience at Lotte New York Palace, and we sincerely appreciate your positive feedback.Your satisfaction is our priority, and we're delighted to learn that you plan to come back again. Thank you for choosing Lotte New York Palace, Jordan. We can't wait to welcome you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

8/10 Good

Caroline, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Caroline,Thank you for taking the time to share your feedback about your most recent stay at Lotte New York Palace. We appreciate your rating of 4 out of 5, and we're grateful for your insights.We are pleased to see that you had a positive experience during your stay. Your feedback is valuable to us as we continually strive to enhance our services and guest experience.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Lotte New York Palace, Caroline. We look forward to the chance to host you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great place. Clean, quiet, relaxing. Thank you for an enjoyable stay!!!!
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Michael,Thank you for sharing your wonderful review on Expedia! We're delighted to receive your perfect 5 out of 5 rating for Lotte New York Palace.We're thrilled that you found our staff to be great and that you enjoyed the clean, quiet, and relaxing atmosphere. Providing an enjoyable stay is our utmost priority, and your positive feedback is truly appreciated.Thank you for choosing Lotte New York Palace, Michael. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 Excellent

Paola, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Paola,Thank you for taking the time to share your perfect 5 out of 5 rating about your stay at Lotte New York Palace. We're thrilled to hear that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us.Thank you for choosing Lotte New York Palace, Paola. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Maurice remembered my daughter from when she visited in December and made her feel so special. I wish every person in NYC was like Maurice.
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear John,Thank you for sharing your excellent review on Expedia! We're thrilled to receive your perfect 5 out of 5 rating for Lotte New York Palace.It warms our hearts to hear about your positive experience with our staff, especially Maurice. We are delighted that he made your daughter feel special and that you had such a memorable interaction with him. Your kind words are a true testament to the dedication and friendliness of our team.Thank you for choosing Lotte New York Palace, John. We look forward to the pleasure of welcoming you and your family back for another outstanding stay.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ut was an amazing experience
Stayed 13 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Feb 25, 2024
Dear Robert,Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future.

10/10 Excellent

Tobyn

Stayed 3 nights in Feb 2024

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Feb 25, 2024
Dear Keith,Thank you so much for your fantastic feedback and for giving us a perfect 5 out of 5! We're thrilled to hear that you loved your experience at Lotte New York Palace.Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable stay. If there are specific aspects or features that stood out to you and contributed to your positive experience, we'd love to hear more about it.We truly appreciate your support and recommendation. We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.Thank you for choosing Lotte New York Palace, Keith. We can't wait to host you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a gem near the heart of Manhattan!
Stayed 1 night in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Feb 25, 2024
Dear Jennifer,Thank you so much for your wonderful review of Lotte New York Palace! We are thrilled to hear that you found our hotel to be a gem near the heart of Manhattan.Your satisfaction is our utmost priority, and we're delighted that our location and amenities added to the enjoyment of your stay. We appreciate your kind words and look forward to the pleasure of welcoming you back for another delightful stay at Lotte New York Palace. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

4/10 Poor

Irina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Feb 25, 2024
Dear Irina,Thank you for taking the time to share your feedback about your recent stay with us at Lotte New York Palace. We appreciate your honesty and value your insights. Your comments are essential as we continually strive to enhance our services and address any areas that may need improvement.We hope to have the opportunity to better understand your experience and make any necessary adjustments. If you have specific details or suggestions you'd like to share, please feel free to reach out to us directly.Thank you again for your feedback, and we look forward to the chance to welcome you back at the Lotte New York Palace for an improved experience in the future.

10/10 Excellent

Stephanie Annmarie

Stayed 2 nights in Feb 2024

10/10 Excellent

Damini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, doorman were very friendly and always greeted us with a smile/joke. Rooms were gorgeous.
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Damini,Thank you for sharing your fantastic review about Lotte New York Palace! We're delighted to receive your perfect 5 out of 5 rating for Lotte New York Palace.It's wonderful to hear that you found our property beautiful and that our doormen were friendly, greeting you with a smile and a joke. We're also thrilled that you enjoyed the gorgeous rooms.Thank you for choosing Lotte New York Palace, Damini. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful stay, the staff is amazing and the hotel beautiful!
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Steve,Thank you for taking the time to share your wonderful review on Expedia! We're thrilled to receive your perfect 5 out of 5 rating for Lotte New York Palace.It's truly heartening to hear that you consistently have a wonderful stay with us. We appreciate your kind words about our amazing staff and the beauty of the hotel.Thank you for choosing Lotte New York Palace, Steve. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Eric, Norwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Eric,Thank you for the positive feedback about your stay with us at Lotte New York Palace! We're delighted to hear that everything met your expectations. If there's ever anything specific you loved about your experience or any suggestions for improvement, feel free to share. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Teresa Ann, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Teresa Ann,Thank you for taking the time to share your perfect 5 out of 5 rating on Expedia! We at Lotte New York Palace appreciate your positive feedback. We're thrilled to hear that you had a great experience.Your satisfaction is our top priority, and we're grateful for your support. Thank you for choosing us, Lotte New York Palace, Teresa Ann. We look forward to the pleasure of welcoming you back for another outstanding stay.

8/10 Good

Olta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Olta,We are pleased you had an excellent stay at Lotte New York Palace. Thank you for taking the time to provide your feedback on Expedia. We appreciate your rating of 4 out of 5, and we're grateful for your insights.We are pleased to see that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to enhance our services and guest experience.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Lotte New York Palace, Olta. We look forward to the chance to host you again.

10/10 Excellent

YOUNGHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear YOUNGHAN,Thank you for choosing Lotte New York Palace and for taking the time to share your feedback. We're pleased to hear that you had a good experience during your stay.Your satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing Lotte New York Palace. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the location is superb. Cannot rate highly enough
Stayed 2 nights in Feb 2024
Response from Sincerely, Uwe Kunz, General Manager on Mar 5, 2024
Dear Stewart,Thank you for taking the time to share your outstanding 5 out of 5 rating on Expedia! We're thrilled to hear about your positive experience during your stay at Lotte New York Palace.Your kind words about our excellent staff and superb location mean a lot to us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations.Thank you for choosing Lotte New York Palace, Stewart. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.

8/10 Good

Foziah

Stayed 2 nights in Feb 2024

6/10 Okay

JOON YONG

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Some facilities are very old. Even the faucet wasn't intact.
Stayed 3 nights in Feb 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear Joon Yong,Thank you for taking the time to share your feedback on your recent stay at Lotte New York Palace. We appreciate your honest review and would like to extend our sincere apologies for any inconvenience you experienced.We are sorry to hear about the issues you encountered with some of our facilities, including the faucet. Your feedback is invaluable to us as it helps us identify areas that may need attention and improvement.Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we take your comments seriously. Rest assured, we will address the issues you mentioned to ensure they are promptly resolved.If there's anything specific you would like to share or discuss further, please feel free to reach out to me directly. We value your input and are committed to making your next stay with us even better.Thank you for choosing Lotte New York Palace, and we hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Eleanor

Stayed 3 nights in Feb 2024

4/10 Poor

Isaac

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are starting to get old. Dark hallways. Its due a renovation.
Stayed 2 nights in Feb 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear Isaac,Thank you for taking the time to share your feedback following your recent stay at Lotte New York Palace. We value your insights, and I want to express our gratitude for your honesty.I am sorry to learn that your experience did not meet your expectations, particularly regarding the condition of the rooms and the ambiance of the hallways. Your observations are essential, and they provide valuable insights for us to address areas that need improvement.Please rest assured that your feedback will be shared with our management team. We are actively working on plans for renovations to enhance our facilities and ensure a more enjoyable stay for our guests.If there's anything specific you would like to discuss or if you have additional comments, please feel free to reach out to me directly. We appreciate your input and hope to have the opportunity to welcome you back in the future to showcase the positive changes we are implementing.Thank you for choosing Lotte New York Palace, and we value the chance to improve based on your feedback.

10/10 Excellent

Suhanna

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. The spa is exceptional. Bar and restaurants were great. We'll definitely be back!!
Stayed 1 night in Feb 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear Suhanna,Thank you so much for taking the time to share your outstanding 5 out of 5 review for Lotte New York Palace on Expedia! We are truly delighted by your positive feedback.It warms our hearts to hear that you found our property beautiful and that you enjoyed the exceptional spa, as well as the great experiences at our bar and restaurants. Your satisfaction is our ultimate goal, and we are thrilled to have exceeded your expectations.We sincerely appreciate your kind words and are honored to have had the opportunity to provide you with a memorable experience. We can't wait to welcome you back to Lotte New York Palace for another exceptional stay. If there's anything you need or if you have any further comments, please feel free to reach out.Thank you for choosing Lotte New York Palace, and we look forward to having you with us again!Sincerely,Uwe KunzGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, felt like a real old school NY hotel. Excellent value for my time of stay.
Stayed 3 nights in Jan 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear John,Thank you so much for taking the time to share your perfect 5 out of 5 review for Lotte New York Palace on Expedia! We truly appreciate your positive feedback.We are delighted to hear that you enjoyed our great location and that you felt the charm of our hotel during your stay. Your compliments about the excellent value are especially heartening. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We sincerely appreciate your kind words and are honored to have had the opportunity to provide you with a memorable experience. We look forward to the pleasure of welcoming you back to Lotte New York Palace for another outstanding stay. Thank you for choosing Lotte New York Palace, and we can't wait to have you with us again!Sincerely,Uwe KunzGeneral Manager

10/10 Excellent

Cynthia, JACKSONVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and location for our needs. Easy to get to and convenient to lots of areas
Stayed 2 nights in Feb 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear Cynthia,Thank you so much for taking the time to share your perfect 5 out of 5 review for Lotte New York Palace on Expedia! We truly appreciate your positive feedback.We are thrilled to hear that you had a wonderful stay and found our location convenient for your needs. Your satisfaction is our top priority, and we are delighted to have met your expectations.We sincerely appreciate your kind words and are honored to have had the opportunity to host you. We look forward to the pleasure of welcoming you back to Lotte New York Palace for another outstanding stay. If there's anything you need or if you have any further comments, please feel free to reach out.Thank you for choosing Lotte New York Palace, and we can't wait to have you with us again!Sincerely,Uwe KunzGeneral Manager

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with pleasant staff and comfortable beds.
Stayed 2 nights in Jan 2024
Response from Uwe Kunz, General Manager on Mar 5, 2024
Dear Murray,Thank you so much for taking the time to share your perfect 5 out of 5 review for Lotte New York Palace on Expedia! We truly appreciate your positive feedback.We are delighted to hear that you found our hotel very nice, and we appreciate your kind words about our pleasant staff and comfortable beds. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We sincerely appreciate your kind words and are honored to have had the opportunity to host you. We look forward to the pleasure of welcoming you back to Lotte New York Palace for another outstanding stay.Thank you for choosing Lotte New York Palace, and we can't wait to have you with us again!Sincerely,Uwe KunzGeneral Manager