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Bathroom very small & furnishings rather drab. We had quite a large, but mostly empty, room however with a wonderful view. Overall overpriced and over-rated.
Wonderful hotel: great beds, elevators, staff, and location!
High class hotel, clean, comfortable, and lovely at reasonable price in Manhattan, convenient to airport shuttle and Grand Central Station, and close to Times Square.
Good quick checkin. Pleasant staff. Room was nice, but view was terrible - it was a view of just walls of buildings, so no view at all.
Gracious staff, elegant and perfectly situated hotel that has the best breakfasts ever!
Great location, beutiful hotel and superb service. Only drawback, breakfast prices were incredibly overpriced.
Quiet, clean, close to activities. Great staff-kudos to Adedayo Adeniyi, Rooms Manager who provided computer help when we were in dire need of it. We will be back!!!
The hotel is nice, the food is way overpriced! The quality of the food is average. My advice is to eat out.
Bar and restaurant closed at 10:00pm , to be the city that never sleeps I think 10:00pm is very early for a hotel bar to close, more if there are so many things to do in the city and for sure we were not the only ones that wanted to relax and have a couple drinks when we got back to the hotel after ...
Excellent staff - could not be any Happier ! Restaurant was out of this world. Hope to return again.
We were so pleased with everything about our stay. This hotel is so conveniently located to the sites we al wanted to go to. We can't wait to stay here again.
The best hotel experience we ever had. Room was spotless, staff was attentive, restaurant was excellent.
Been at Kitano many times, will certainly come back. Jazz@Kitano and the food are also great.
We enjoyed staying here. Older hotel which seemed to help keep the noise from other rooms minimal. Great location for us.
We had a wonderful stay. Convenient, clean, interesting, accommodating, comfortable, great location. Will stay again our next visit.
The hotel is nice and room pretty spacious but we had major issues with noises at night. Most likely from heater as I was told by a manager the next morning when I complained. We live only 40 min from the city but I was running a half marathon that morning and I wanted to be closer to the location ...
Perfect Location! Every staff member I came in contact with was friendly. Efficiently run front desk. Would stay here again.
The hotel is being updated a bit. Some rooms are quite nice and others need a bit of repair, but they are clean enough. The staff is polite and the location is very good. I liked my room and enjoyed my stay.
When one arrives they announce that they will add on a mandatory $47 daily “residence” fee for use of the 23rd floor diningroom where one can get breakfast or happy hour drinks whether or not one chooses to use those “amenities.” I never eat breakfast and was never at hotel betwwen 5-8PM to get the ...
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