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Reviews of Mandarin Oriental, New York

5 out of 5
Mandarin Oriental, New York
80 Columbus Circle at 60th Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 319 out of 458 reviews" "
Rating 8 - Good. 84 out of 458 reviews" "
Rating 6 - Okay. 31 out of 458 reviews" "
Rating 4 - Poor. 15 out of 458 reviews" "
Rating 2 - Terrible. 9 out of 458 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Layi

Stayed 1 night in Mar 2024
Response from Mandarin Oriental, New York Management Team on Apr 3, 2024
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.

10/10 Excellent

Francie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

10/10 Excellent

Yann, Brossard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I ever went... amazing staff amazing service
Stayed 3 nights in Mar 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

2/10 Terrible

Jesus

Liked: Property conditions & facilities
Disliked: Staff & service
The property is great and I've been a guest there many times since it opened. But this time, the check-out was challenging, I left a day early, and their response was that I had to call Expedia. And, of course, I called Expedia, and they indicated I had to settle it with the hotel. This ping-ponging of a guest from agent to hotel to agent to hotel does not seem meritory in a luxury property one leaves behind thousands of dollars.
Stayed 4 nights in Feb 2024
Response from Mandarin Oriental, New York Management Team on Apr 8, 2024
Dear Expedia Member,On behalf of the entire staff of the Mandarin Oriental New York, I would like to personally thank you for choosing our hotel during your visit to New York. We pride ourselves in providing unequaled accommodations and very personalized luxury service, and we appreciate your feedback regarding your overall experience with us.We look forward to hearing from you and welcoming you back to the Mandarin Oriental New York! Thank you.

10/10 Excellent

Jeremy, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities
It was an experience you don’t forget. Would love to return again!
Stayed 4 nights in Feb 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

8/10 Good

David, Long Island City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rarely spend this kind of $$$$ on hotels but enjoy doing so now and then. At the same price, THE FOUR SEASONS rooms are much more satisfying, more fully decorated and furnished. However, it is still very comfortable—as you’d hope—and our meals in Mo Lounge were satisfying, if extraordinarily expensive, you know, like there’s a $40 burger. If you know what you’re going to pony up and you’re ok with that, it’s a treat, though next time I look for a luxe experience I’ll easily pay half of what I did here! Staff is terrific, for the most part, through evening service at Mo Lounge was surprisingly inattentive. Took me awhile to get a glass of water.
Stayed 1 night in Feb 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Liked the location and view Cons: Room was dated. Pillows were too HUGE to sleep on No coffee in the room Room wasn’t ready at 3pm as promised
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doorman were excellent! They were attentive, courteous and observant!
Stayed 3 nights in Jan 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

10/10 Excellent

Matthias

Stayed 3 nights in Jan 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mandarin Oriental, New York Management Team on Mar 28, 2024
We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

10/10 Excellent

Amber

Traveled with family
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. My wife did a few of the spa treatments and said they were the best she ever had.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, Sayville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Well maintained. Excellent staff and lounge. No complaints at all.
Stayed 1 night in Jan 2024

8/10 Good

Bonnie

Stayed 1 night in Dec 2023

10/10 Excellent

Tamra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was beyond incredible. Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, amenities
great place!
Stayed 1 night in Nov 2023
Response from Mandarin Oriental, New York Management Team on Nov 29, 2023
Dear Expedia Member,Thank you for your five-star review. We hope to welcome you back again on a future visit to New York.

2/10 Terrible

Rolf

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Niall

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mandarin Oriental, New York Management Team on Oct 30, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

JI-SHIH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as usual
Stayed 1 night in Oct 2023
Response from Mandarin Oriental, New York Management Team on Oct 18, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

shandle

Liked: Property conditions & facilities
The entire property is excellent
Stayed 1 night in Oct 2023
Response from Mandarin Oriental, New York Management Team on Oct 18, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

SUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customerservice
Stayed 1 night in Oct 2023
Response from Mandarin Oriental, New York Management Team on Oct 4, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Shengang, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023
Response from Mandarin Oriental, New York Management Team on Sep 5, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Mandarin Oriental, New York Management Team on Aug 28, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mandarin Oriental, New York Management Team on Aug 15, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Antonios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, service and staff. Everyone was super helpful and always accommodating. One of the best hotels in NYC.
Stayed 7 nights in Aug 2023
Response from Mandarin Oriental, New York Management Team on Aug 15, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mandarin Oriental, New York Management Team on Aug 11, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

sarah

Stayed 3 nights in Jul 2023
Response from Mandarin Oriental, New York Management Team on Aug 21, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

4/10 Poor

Kathryn

Traveled with family
I booked a room for 3 and arrived to find that they are charging me $95 for a rollaway bed for my daughter. This was not made clear when I booked the room.
Stayed 1 night in Jul 2023
Response from Mandarin Oriental, New York Management Team on Aug 4, 2023
Dear Expedia Member,We apologize for any issues you have encountered and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

10/10 Excellent

Shane

Stayed 1 night in Jul 2023
Response from Mandarin Oriental, New York Management Team on Aug 15, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

4/10 Poor

shafia

Tired and shabby for a 5*. Staff blasé. Room noisy. Good location for Park, 5th Ave etc. doesn’t compare to other MO globally.
Stayed 7 nights in Jul 2023
Response from Mandarin Oriental, New York Management Team on Jul 27, 2023
Dear Expedia Member,We apologize for any issues you have encountered and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mandarin Oriental, New York Management Team on Jul 27, 2023
Dear Expedia Member,Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service we were able to provide you but are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

8/10 Good

Mrs. Claudette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. The only critique is my room view could’ve been better.
Stayed 2 nights in Jul 2023
Response from Mandarin Oriental, New York Management Team on Aug 4, 2023
Dear Expedia Member,Thank you for your five-star review. We hope to welcome you back again on a future visit to New York.Warm Regards,

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mandarin Oriental, New York Management Team on Jul 27, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Gregory, Miami

Stayed 2 nights in Jul 2023
Response from Mandarin Oriental, New York Management Team on Aug 1, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Dr. Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to the Appel room for a tv taping. I could access from the hotel.
Stayed 4 nights in Jun 2023
Response from Mandarin Oriental, New York Management Team on Jun 26, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Mandarin Oriental, New York Management Team on May 25, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

8/10 Good

Dimitra

Stayed 1 night in May 2023
Response from Mandarin Oriental, New York Management Team on Jun 21, 2023
Dear Expedia Member,We apologize for any issues you have encountered and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

2/10 Terrible

helena

Disliked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from Mandarin Oriental, New York Management Team on Jun 20, 2023
Dear Expedia Member,We apologize for any issues you have encountered and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm regards,

8/10 Good

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Time to upgrade rooms, lobby, restaurant Requires better dining options Good location
Stayed 2 nights in May 2023
Response from Mandarin Oriental, New York Management Team on Jun 20, 2023
Dear Expedia Member,We apologize for any issues you have encountered and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm regards,

8/10 Good

Payal, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location! Staff was very nice and always helpful and smiling.
Stayed 3 nights in Apr 2023
Response from Mandarin Oriental, New York Management Team on May 5, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Mandarin Oriental, New York Management Team on Jun 26, 2023
Dear Expedia Member,Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service we were able to provide you but are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

10/10 Excellent

tonino

Stayed 2 nights in Apr 2023
Response from Mandarin Oriental, New York Management Team on May 2, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Lori

Stayed 1 night in Mar 2023
Response from Warm Regards, Mandarin Oriental, New York Manageme on Apr 14, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.

10/10 Excellent

tearrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mandarin Oriental, New York Management Team on Mar 23, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Nura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mandarin Oriental, New York Management Team on Mar 22, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Saarah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, super friendly and helpful staff, view of Central Park was superb! Would definitely recommend and I’ll be back!
Stayed 2 nights in Feb 2023
Response from Mandarin Oriental, New York Management Team on Feb 27, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

10/10 Excellent

Ekaterene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, fast service
Stayed 1 night in Feb 2023
Response from Mandarin Oriental, New York Management Team on Feb 22, 2023
Dear Expedia Member,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mandarin Oriental, New York Management Team on Feb 16, 2023
Dear Expedia Member,Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service we were able to provide you but are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,

8/10 Good

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Mandarin Oriental, New York Management Team on Feb 16, 2023
Dear Expedia Member,Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service we were able to provide you but are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern.Warm Regards,