Ratings based on 3,077 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from CT

Decent hotel near 911 Memorial.

Posted Feb 8, 2016
Pros: Location, Location, Location
Cons: Cleanliness
Location: SOHO, Chinatown, Little Italy.
Great check in. Room/hallways could be cleaner. Pool was a little dirty also.Great location!
Comment from Hotel Management
Feb 9, 2016 by jimmy, Hotel Management
Hello Liz, Thank you for your review. Terrific to read that you enjoyed our location close so many of the fun neighborhoods that makes the City 'the City.' I appreciate your notes on the cleanliness of the rooms and the hallways and will let my Team know. I look forward to hosting you at the Millenium Hilton again upon your next stay. Best, Jimmy Sarfraz, General Manager Jimmy.Sarfraz@hilton.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean and peaceful

Posted Feb 8, 2016
Great stay! A little far from Manhattan but I finally got to spend some time in Brooklyn
5 out of 5
Recommended
for Everyone
by A verified traveler

Right across from Ground Zero

Posted Jan 25, 2016
Amazing experience awesome hotel! Staff was very helpful and gave us tips on the city and how to commute.
Comment from Hotel Management
Jan 26, 2016 by Emily, Hotel Management
Hello! Wonderful to read that you found the staff so helpful and accommodating. Thank you for your review and we hope to welcome you back soon! Best, Emily E.; Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great hotel in NY financial district

Posted Jan 24, 2016
I surprised my boyfriend with a trip to NY and decided to stay at this Hilton based on a recommendation from a friend. This hotel does not disappoint. We went with the city-view room and it was truly worth the extra few dollars a night. The hotel is situated directly across from the 9/11 memorial. There literally 10 ways to access the subway that are within 30 seconds walking distance of this hotel. We decided to commit to taking the subway throughout most of the weekend, as opposed to paying a lot of money for cabs/ubers, and the location of this hotel made that super easy. The hotel staff were super friendly. Although check-in is 3pm, when we arrived a little after 12pm, we were informed that our room was ready. After a certain hour at night, doorman will request to see your electronic door cards. Although this was slightly annoying, I know that this is a matter of safety. The location of this hotel is great. Again, the subway is easily accessible from multiple points. Once you master the subway, which takes all of 5 minutes, the possibilities are endless. A number of great restaurants, as well as attractions, are situated nearby. The next time I book a stay in NY, it will be at this location.
Comment from Hotel Management
Jan 28, 2016 by Jimmy , Hotel Management
Hi Lauren, what wonderful surprise for your boyfriend. I hope he was just as thrilled with your stay and the surprise! Our Lower Manhattan location is terrific and by the time you come back to New York the public plaza at the World Trade Transportation Hub will have opened up as well as Westfield, the new shopping center attached! I am glad to see you became familiar with the subways. I look forward to welcoming you back to the hotel on your return trip to the City Best, Jimmy Sarfraz, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good DOWNTOWN location

Posted Jan 23, 2016
Not as crazy as mid-town, walking distance to Tribeca, Soho, Chinatown. Easy access to subways
Comment from Hotel Management
Jan 25, 2016 by Emily, Hotel Management
Hello Anonymous , you discovered one of our best assets -- our location! Glad to read you were able to walk to so many different neighborhoods and experience them! We hope to welcome you back upon your next trip to the City. Best, Emily E.; Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid hotel. Don't be put off by mediocre service

Posted Jan 14, 2016
This is a well located hotel with standard rooms, good facilities. The lobby and initial encounter with staff may be off-putting to some. However if you are looking for a comfortable place to work for a week or so in a quiet space with a great view, this is worth seriously considering. Above average.
Comment from Hotel Management
Jan 24, 2016 by Katherine Malenczak , Hotel Management
I certainly hope that our service from my team at the desk isn't so off-putting, sometimes us New Yorkers come off as having a tough exterior, but we really do aim to please and I'll see to it that we work on that. I am glad that you really enjoyed your stay and found the hotel to be comfortable and convenient. I look forward to seeing you back again soon, and if you get the chance to meet me next time, I can guarantee a friendlier welcome! Forgive my jest, and I do appreciate knowing how that initial welcome is everything for some, and I will make sure to share this with the team. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

滞在は快適

Posted Jan 10, 2016
フロントスタッフや、コンシェルジュはとても親切でした。 また、部屋やバスルームも清潔に保たれており、快適に過ごせました。 9.11メモリアル、地下鉄の駅、century21に隣接しています。 帰国の前泊ホテルとして利用したのですが、LGA空港まではシャトルバス利用で、1時間程(早朝)で行けました。($21:チップ別途) 残念だった点は、部屋代は旅行前にエクスペディアへ支払い済であったのに、日本へ帰国後、個人のクレジットカードにホテルから部屋代の請求があった事です。 エクスペディアに問い合わせたところ、ホテル側のミスで、誤って私のクレジットカードに請求をしてしまった、との事でした。 日本の様に、その場で請求額を確認の上サイン、というシステムではない点が海外旅行では気を付けなければならない点だと思いました。(チェックアウトの際、「no extra charge」とフロントから言われていた為、安心してましたが、その後のオペレーション段階でのミスかと思われます。) ただ、クレジットカードへの誤請求については、米国旅行者からは度々聞く話であったため、このランクのホテルにしては残念な出来事ではありましたが、仕方ないな、という程度に思いました。
Comment from Hotel Management
Jan 23, 2016 by Katheirne Malenczak, Hotel Management
非常に肯定的で親切レビューをありがとうございました。私は、課金エラーに関してあなたの失望を指摘して、私はこれがあなたの満足に解決されました期待しています。私たちはあなたが過充電されていないことを確認した間、私はあなたの忍耐に感謝し、私はこれがマイナスの全体的なあなたの経験に影響を与えなかった願っています。私は、あなたが将来的に再び私たちと一緒に願っています。
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Good business hotel close to Wall Street

Posted Jan 10, 2016
Very small but clean rooms. Great staff. Breakfast selection just adequate. Great shopping next door. New Freedom Tower is next building
Comment from Hotel Management
Jan 22, 2016 by Katheirne M- Diretor-Front Office , Hotel Management
Thanks for the review! We appreciate your kind words about out hotel team, and we are glad you enjoyed your visit with us! Wishing you all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oberhausen

Tolles Hotel und sehr zentral.

Posted Jan 5, 2016
Pros: Das Hotel ist sehr Zentral gelegen.
Cons: Der Poolbereich könnte verbessert werden. weniger Chlor, bisschen wärmer. Und man hat sich vom Pooljungen ziemlich beobachtet gefühlt.
Location: Direkt gegenüber vom "One World Trade Center". In unmittelbarer Nähe finden sich einige Subway Stationen mit denen man überall in NY hinkommt
Unsere Flitterwochen im Millenium Hilton waren sehr schön. Das Hotel war zentral um alle Sehenswürdigkeiten mit der Subway (U-bahn) zu erreichen. Der Service war okay. Aber leider war der Pool nicht so toll. Das Wasser war sehr kalt, und es war extrem viel Chlor drin. Ansonsten waren wir den ganzen Tag NY erkunden, und zum Schlafen war es wirklich perfekt dort. Ich würde es wieder buchen ;-)
Comment from Hotel Management
Feb 2, 2016 by Katherine Malenczak- Director of Front Office, Hotel Management
Herzlichen Glückwunsch zur Hochzeit und danken Ihnen für die Wahl auf Ihre Flitterwochen bei uns verbringen! Während wir sind froh, dass Sie beschlossen, den Sprung zu wagen, es tut mir leid, um den Pool hier zu hören war ein bisschen kalt während Ihres Besuchs. Ich möchte Sie wissen, hatten wir einige Arbeit gerade in dieser Woche, um es getan, denn dies ist nicht die Norm für den Poolbereich, und Sie werden feststellen, wenn Sie zurückkommen wird es viel bequemer. Vielen Dank noch einmal für Sein unser Gast, und die besten Wünsche für viele glückliche und gesunde Jahre Ehe, dir zu folgen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo hotel ben posizionato e servito

Posted Jan 4, 2016
Hotel perfetto fermata metro appena fuori vista sul one world center e mausoleo semplicemente fantastico