Ratings based on 7,868 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
Cons: the seating area for waiting for departure for your taxi is poor.
very good experience in new york really enjoyed it
4 out of 5
Recommended
for Everyone
by A verified traveler from western New York

Nice one night stay

Posted Aug 28, 2015
Everything was wonderful I wish I could have had early check in
2 out of 5
by A verified traveler

No hot water

Posted Aug 28, 2015
No hot water due to plumbing repairs and no notice or notification either! In New York in August I would have appreciated a shower!
3 out of 5
by A verified traveler

Muy bien situado pero incomodo

Posted Aug 28, 2015
Pros: El personal que habla español,siempre dispuestos a ayudarte y la situacion del hotel,cerca del metro y del centro
Cons: Descanso,colchones.
El hotel esta en pleno centro y las habitaciones estan bien,pero los colchones estan fatal,y se que son varios porque en diez diaz hemos estado en 3 habitaciones diferentes,Los primeros dias estabamos en una habitacion con la moqueta mojada,y la habitacion olia a humedad,luego nos cambiaron a una habitacion superior y el colchon estaba deformado,parecia que habia dormido un elefante ,y el ultimo dia nos pusieron en otra habitacion y el colchon no estaba tan mal pero tampoco estaba bien...es cierto que nos compensaron con dos desayunos gratis pero no compensa desayunar despues de dormir fatal. Un hotel de 4 estrellas no se puede permitir ese tipo de descanso
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel!

Posted Aug 28, 2015
The hotel is in Time square and it was very easy to get to tourist attraction by subway or bus.
2 out of 5
by A verified traveler from canada

Not impressed

Posted Aug 28, 2015
Pros: It had an amazing foyer with black marble! Front desk and bell hops were helpful and patient.
Cons: Clean your hotel. Do not place ripped sheets on your beds.
Location: Near Times Square and constant action
Although I understand that hotels in Manhattan tend to be expensive, I was expecting a lot more for the money that was spent. Mold growing on tiles, mirror, floor and sink not cleaned. Wallpaper peeling, covered with bleach marks and toothpaste on walls. All surfaces were covered in dust, from table tops to marble steps in foyer. Housekeeping, is something to be desired. I had called and asked in regards to parking, was told they only offer valet parking ( which was fine ). I inquired about self parking and was told it was difficult to find one and we would pay the same price. Pulled up to hotel, and they had a parking garage directly across the street. How difficult was that to advise us on?
4 out of 5
Recommended
for Everyone
by A verified traveler

Prima hotel voor bezoek aan New York

Posted Aug 28, 2015
Hotel in zijstraat van Time Square, toplocatie. Alles op loopafstand.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Middle of everything

Posted Aug 28, 2015
This hotel is a little bit on the older side but we loved it. We had a corner room so we had two windows that faced time square. Everyone was nice and we would for sure stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

nice hotel close to all attractions

Posted Aug 27, 2015
Pros: staff at front desk were very nice overall, except for the incident described.
Cons: cleaning staff can do a better job in the rooms
Location: location is within the broadway shows and times square and good restaurants.
Really appreciated being allowed to check into our room so early, we just came off a cruise ship and got to the hotel at 9.30 and we were given a room. What I didn't appreciate as we were told that we could check out at 12pm. having the maid knock at our door at 10 am, asking us when we were leaving, and then the front desk calling about 11 am and once again enquiring to our departure, took away from their hospitality. The maid who does up the room, does not do a very good cleaning, our toilet was not clean, and also behind the night table their was a mountain of dust, it seems nothing is ever moved so that it can be vacuumed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenfield Park

Hôtel très bien situé près de Times Square

Posted Aug 26, 2015
Pros: Les lits sont très confortables après un journée de visite.
Cons: L'hôtel commence à faire son âge mais tout est très propre.
Location: Times Square. Idéal pour démarrer toute visite de New-York.
Tous les circuits de visite sont à proximité de l'hôtel et vous avez près de 7 lignes de métro à 5 minutes de marche.