Ratings based on 10,203 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Dec 7, 2016
Excellent experience ,excellent location ,excellent attention
3 out of 5
by A verified traveler from UK

Great location. Rooms need updating

Posted Dec 7, 2016
Hotel in great location with friendly staff. The rooms are very dated and need a refurbishment.
3 out of 5
by A verified traveler

Posted Dec 5, 2016
Close to times square, but lacking attention to detail in maintenance of rooms. Expect a little more for $400/night.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
We sincerely appreciate your feedback and hope that you are able to return in the future. We have so many exciting changes coming our way!
4 out of 5
by A verified traveler

would give hotel overall 7 out of 10

Posted Dec 4, 2016
Pros: Position and the lobby was impressive
Cons: Decoration in room a little dreary
Location: 1 minute from Times Square Central Park within walking distance and shops were not to far away
My 23yr old daughter and myself took this break and had a brilliant time,this trip was aimed at Christmas shopping and worked out well,we had previously been on a site seeing holiday to NYC last year.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us! We are delighted you and your daughter enjoyed your time here and we hope to see you again soon.
5 out of 5
by A verified traveler from S

My only complaint

Posted Dec 4, 2016
The bed was extremely uncomfortable. It was like sleeping on a rock which kept my husband and I awake most of the night . We also spent most of our trip in the rain and as you can imagine our clothes were very wet even with the use of umbrellas and ponchos . They did not have an on site washer or dryer which was disappointing as most hotels have them readily available.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
We sincerely appreciate your feedback! The hotel is currently undergoing several changes and we hope you will join us again in the future to experience all these wonderful changes!
5 out of 5
by A verified traveler from alexandria, Etats-Unis d'Amérique

Soaking up Broadway

Posted Dec 2, 2016
Leisure visit to New York City. Met some friends for show and shopping.. Could not have picked a better location, we were able to walk everywhere Milenium Broadway was the perfect location. also some of the top floors have a great view of Broadway.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us and look forward to seeing you again!
5 out of 5
by A verified traveler

Posted Dec 2, 2016
This hotel is ideal as its situated right on Times Square and is close to the best shopping areas. We found the service was of the best we've had in New York.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Thank you for your wonderful comments! We are delighted to see you fully enjoyed your stay here with us and hope to see you back again soon.
4 out of 5
by A verified traveler from US

Nice location in NYC

Posted Dec 1, 2016
Pros: Location and two double-bed rooms are nice.
Cons: I had to wait to check in as only one person was working the check-in desk at the peak time to check in.
Location: Time Square right down the street. Subways stops nearby.
This was a nice, centrally-located hotel in NYC. It was pretty close to the crowds of Time Square on 7th Avenue. It is within walking distance of so many NYC attractions, and close to subway stops also. I would recommend this hotel.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Thank you for your comments and we sincerely apologize for the inconvenience you have experienced upon your arrival. We hope to see you back again for a flawless stay!
3 out of 5
by A verified traveler from Fort Myers, United States of America

OK but needs renovation

Posted Dec 1, 2016
Pros: Front desk was polite, warm and professional.
Cons: See above. Renovate, paint, replace fixtures, deep clean etc.
Location: Times square is a must to avoid for me. Unless you are a tourist (I am a native NY'r and business traveler) avoid the area. Very congested, loud etc
Reception was good with a quick check in. However even the 'upgraded room' was a bit shabby. The sink countertop 'granite' (I am sure at one time it looked great) is cracked right in the middle. The chair at the desk is not a rolling chair and is too low to comfortably work at the desk. The desk itself was worn, top of it blistered and cracked. The room as well had a musty smell and was in need of renovation...chipped paint, older carpet. Hallways also are a bit run down with touch ups needed including the elevators. This hotel is fine for the money, rooms bigger than most. Based on the conditions this is a 2-3 star hotel. I would not stay again.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
We appreciate your feedback Adam and apologize for the challenges you have experienced. With the upcoming renovations we have planned, we hope you will visit us again soon.
4 out of 5
by A verified traveler from g

Close to Times Square

Posted Dec 1, 2016
Pleasant stay but no amenities and long waits at their elevators.
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Thank you for your feedback kris! With the upcoming changes we have in store for our guests we hope you will visit again soon to experience them all.