Perfect location next to Times Square
Posted Feb 25, 2017
Hotel is in a perfect location next door to Times Square. Hotel was reasonably clean, but outdated. Bell boys offered incredible service but check in/out attendants and management were very "short" with guests. The room was very hot, despite several technicians checking the thermostat. The only response from 4 different staff members was that there was no air conditioning due to being in "winter mode". We had to sleep with both windows open which was very noisy and still didn't provide much relief. The manager did give us 1 free night of parking for the inconvenience, but despite the hotel advertising air conditioning on the Expedia website without specifying only during certain times of the year, the staff really was not apologetic. For the price you pay per night, this hotel is definitely not a 4 star hotel.. there are similar prices hotels, like the Marriott Marquis that have the same prices for much higher quality service and quality.