Posted Apr 2, 2017
The hotel was a wonderful discovery that I might not have found otherwise had it not been for Expedia. The location is superb and the hotel is very pretty. The public areas are very nice and my room was very nice, great view (4817) looking north, very clean and very comfortable. The room was well insulated and when someone is in the bathroom you cannot hear them. Billy, who is one of the bellmen, is one great, polite and nice gentleman. He could be a concierge as he was much more helpful than either of the concierges that I spoke with. The lady was not helpful at all so I went to Billy and he suggested the Blue Fin restaurant which is exceptional. My buddy and I ate there 4 times, 2 dinners and 2 lunches. My only complaint was that we returned from a basketball game at the Garden at 10:20 Thursday evening March 30th and right after ordering one drink the bartender announced that it was the last call at 10:30 P.M. no less.The bar was full as were many tables in the bar area. It is beyond absurd for a bar in a mid town hotel to close at 10:30 on a Thursday. We asked why and the bartender said it was because of management's labor policy. Absurd beyond absurd. If that is not changed we will never stay there again. We have never heard of a first class hotel closing their bar at 10:30. Also, the concierge staff needs replacing. They were the worst staff I have ever experienced. Very unprofessional. All the housekeepers and front desk staff were outstanding and very professional.
Comment from Hotel Management
Apr 4, 2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us Ray and appreciate your feedback you have shared. We will look into the challenge you have faced during your time at our bar and hope that this will not hinder you from returning back to us again in the future.