View from room

Reviews of Millennium Downtown New York

4 out of 5
Millennium Downtown New York
55 Church Street, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 953 out of 2337 reviews" "
Rating 8 - Good. 501 out of 2337 reviews" "
Rating 6 - Okay. 363 out of 2337 reviews" "
Rating 4 - Poor. 250 out of 2337 reviews" "
Rating 2 - Terrible. 270 out of 2337 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

This hotel was fine. Great location for downtown. Rooms are a little worn
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jennifer, we're glad you enjoyed our prime downtown spot. We're continually working on fine-tuning our in-room experience, and your feedback aids in this continual improvement process. We truly value your thoughts and hope to welcome you back soon.

10/10 Excellent

Ispart, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Ispart, thank you for your superb rating for Millennium Downtown New York! We're glad to know we left a splendid impression and we hope to welcome you back soon for another 5-star experience!

4/10 Poor

Johanna Meryham, Yonkers

Liked: Property conditions & facilities
Disliked: Staff & service
La primera noche no pude dormir porque no podía cerrar la ventana en la parte de abajo de la misma, estamos hablando de un piso 35 ahí estaba el viento era súper fuerte y movía todo en la habitación, mi habitación parecía la habitación de la chica de la película El exorcista de todo lo que se movía, el ruido en fin me pasé toda la noche esperando que algún empleado del hotel me ayudara y no fué hasta las 7pm que llegó alguien. Muy mala experiencia.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Johanna Meryham, entendemos su preocupación acerca de la ventana y el viento durante su visita. Las comodidades y la comodidad de la habitación son muy importantes para nosotros. Lamentamos que tardara tanto tiempo para que un miembro de nuestro equipo llegara a su habitación. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio. Esperamos que decida visitarnos nuevamente para poder ofrecerle una mejor experiencia.

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Easy, no fuss.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Brittany, it's such a delight to hear about your positive experience at Millennium Downtown New York. We're thrilled you found your stay to be uncomplicated and enjoyable. On behalf of all our team members, we thank you for choosing us and look forward to welcoming you back in the future.

6/10 Okay

Russell

Traveled with partner
Liked: Cleanliness
Property needs a little bit of upgrading; especially for the price. Speaking of price, breakfast was supposed to be included. I set it up to be delivered at 8:00 AM and by 8:30 AM it still hadn't showed up. We wound up going out to eat and wasn't refunded for that. Lastly, we had two of the lights by the bed out (bulbs must have needed to be changed) The shower had a small border on the floor but the water goes all over the floor. But hey, we had 2 towels to keep the floor dry. I did mention the issues to the staff who didn't seem to care too much. The positive:. Great views of the city. That was the best part. Not sure if the view makes it worth the price. It is right next to Freedom Tower of that helps.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Russell, it's regrettable to hear that you encountered challenges during your stay. We apologize for any dissatisfaction with regards to the upkeep of the hotel and discrepancies with your breakfast order. It's certainly not our standard to keep our guests waiting for their meals or overlook lighting and bathroom issues. We value your feedback about the attention shown by our team members, as we always strive to provide attentive and caring service. On the bright side, we're delighted you enjoyed the stunning urban views afforded by our location. We hope to welcome you back in the future and exceed your expectations, making your experience truly worthwhile.

10/10 Excellent

Jp

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Jp, it's fantastic to hear that you found the location of Millennium Downtown New York so advantageous! We're pleased you enjoyed your experience with us and look forward to welcoming you back on your next trip to New York.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay!
Stayed 3 nights in Jan 2024
Response from Customer Service on Apr 10, 2024
Cheryl, it's wonderful to see you had an enjoyable stay at Millennium Downtown New York! We're thrilled that everything met your expectations and we hope to welcome you back again in the future.

10/10 Excellent

Angela, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 6 nights in Feb 2024
Response from Customer Service on Apr 9, 2024
Angela, it's great to hear from you! We're delighted your stay at Millennium Downtown New York met your expectations. We appreciate your feedback and look forward to welcoming you back soon.

2/10 Terrible

Darlene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways are dark, my mini fridge was broken, there is no in-room safe and overall the property is plain tired. Definitely not a 4-star property.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Darlene, it's regrettable to hear about your recent experience. While we strive to provide a memorable and pleasant stay, it appears we fell short during your visit. We apologize for the issues experienced with the mini fridge and other amenities. Moreover, we recognize the aesthetic aspects mentioned and wanting a brighter ambiance. Continual input from valued guests like you allows us to focus on aspects requiring attention and enhancement. We hope for the opportunity to better serve you in the future.

2/10 Terrible

Clenio

Traveled with family
Disliked: Amenities, property conditions & facilities
Never again
Response from Customer Service on Apr 8, 2024
Clenio, it's unfortunate to hear about your recent experience. We aim to provide exceptional service to all guests, and we're concerned we did not meet your expectations this time. We're always open to hearing suggestions and specific feedback to improve. Please do reach out to us to discuss your experience so we can work towards ensuring it doesn't reoccur.

10/10 Excellent

Bekzod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Thanks for the perfect rating, Bekzod!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Downtown New York.Have a wonderful day!

4/10 Poor

Romona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Romona, it seems like your stay wasn't up to your expectations. We value your feedback and would be grateful if you could provide us with more details. Your insights are critical to help us improve and offer a better experience for you and future guests.

10/10 Excellent

Miguel, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everything
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Miguel, your kind words are truly delightful. The team at Millennium Downtown New York is thrilled you enjoyed your time with us. It's our privilege to provide an exceptional experience for our guests. We hope to see you again soon.

4/10 Poor

Luis

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Apr 3, 2024
Luis, it's evident from your score that your stay didn't meet your expectations. Our goal is to provide a remarkable experience for all our guests, and it's unfortunate that we fell short in this instance. Any feedback you could provide would be immensely appreciated to help us understand where we could improve. We sincerely hope to have another opportunity to redeem ourselves in the future.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and check out. They even watched our bags for the day after checkout so we could walk around without bringing them. Room was very nice and the view was incredible.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ryan, it's wonderful to hear you had such a seamless experience at Millennium Downtown New York. We're thrilled to know our care for your bags facilitated an easier exploration day for you. We're also glad you enjoyed your comfortable accommodations and the breath-taking view. We hope to welcome you back soon for another incredible stay.

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness
Room was not cleaned well. Found pills on the floor (with young children), my son found a chapstick by the bed. Stains on bed and floor near bed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Angela, we regret to hear there were several cleanliness issues during your stay, including finding objects on the room's floor and certain marks. Our guests' safety is our topmost priority, especially when it comes to children. It is concerning to hear that we didn't meet your expectations this time. We're taking your feedback seriously and have notified our housekeeping team to enhance their attention to detail. We hope that you'll provide us with another opportunity to serve you better in the future.

8/10 Good

Meridith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting the World Trade Center Memorial, right across the street. Friendly, helpful staff!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Meridith, it's wonderful to hear that the location of Millennium Downtown New York worked perfectly for your visit to the World Trade Center Memorial. We're delighted our team members were able to provide you with friendly and helpful service. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Princess

Traveled with partner
Disliked: Staff & service, amenities
It’s a great view from your room but I was on the 31 floor and all I heard at night was the vents making noise, walls are very thin I heard people’s shower, and them talking ! Room doesn’t have a mini fridge to accommodate you with personal beverages! Found hair in my bed sheets! So Overall you’re really paying for the view and don’t think the price is worth it
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Princess, your feedback is acknowledged. It's unfortunate to hear that you encountered some disturbances during your stay. Factors potentially affecting tranquility, such as room noises and the apparent thinness of the walls, are typically addressed with utmost seriousness. In regard to the lack of a mini fridge and your observations about cleanliness, measures are continually put in place to address and surpass our guests' expectations. While the view may have been a highlight, the intention is to deliver excellent overall value. Your points have been noted and will be shared with the relevant colleagues for further evaluation. We do hope there's another opportunity to serve you better in the future.

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location... Being across the street from the Oculus and the World Trade Center was amazing. I knew when I booked it that we were close, but I had no idea we were THAT close. The staff was fantastic. The hotel is spotless. Considering everything, I think the price of the hotel was a bargain. I don't want to fly all the way to NYC and stare out at a wall from my hotel room. I had an amazing view that I could stop looking at. I highly recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Steven, it's heartening to know you appreciated Millennium Downtown New York's location and found it to be a central point for your visit. Our team members strive to ensure all areas are immaculate and present a welcoming atmosphere, and your feedback is certainly a testament to that. We're also pleased you found value in the stay and relished the remarkable view from your room. Being highly recommended by you genuinely inspires us. We certainly look forward to welcoming you again.

10/10 Excellent

Elisa

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Elisa, it's great to know you had a fantastic stay at Millennium Downtown New York. We're delighted you enjoyed your time with us and we're hopeful to host you again soon.

8/10 Good

Carmen

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Carmen, thank you for choosing the Millennium Downtown New York and for your 4-star Expedia review. We're elated you enjoyed your stay, and we look forward to welcoming you back on your next trip to New York. Safe travels!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Krystal, thank you for your perfect review score! We're thrilled to hear that your stay at Millennium Downtown New York exceeded your expectations. We hope to have the pleasure of welcoming you back in the near future. Remember, your delightful experience is our highest reward.

10/10 Excellent

Ma Guadalupe, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó el lugar nunca imaginé el cuarto que nos tocó hermosa vista volvería a este lugar
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Mamá Guadalupe, es fantástico escuchar sus comentarios positivos sobre Millennium Downtown New York. Es alentador saber que le encantó nuestra ubicación y la hermosa vista desde su habitación. Estamos encantados de que considere regresar y esperamos darle la bienvenida nuevamente en el futuro.

8/10 Good

Elaine

Traveled with family
Liked: Staff & service, amenities
Great location to stay downtown. Amazing views. Every staff we encountered were very pleasant and helpful. Rooms are outdated and could definitely use some updates but the room size is good for NY standards. Elevators were out of service at times but there was a staff member standing by and directing guests to an alternative service elevator if the wait was too long. Commendable!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Elaine, it's lovely to hear that you appreciated the Millennium Downtown New York's convenient location and stunning vistas. We're glad you found our team members to be welcoming and accommodating. Your constructive comments regarding potential room updates and occasional elevator concerns have been duly noted. It's our continuous aim to improve for our treasured guests like you. We're looking forward to having you back and hopefully exceeding your expectations.

2/10 Terrible

Bryan Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet is sooooo dirty.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Bryan, we regret to hear about your experience with the cleanliness of the room. Providing a spotless environment is a priority for us, so your feedback is very valuable. Rest assured, we will ensure improvements are made and your next visit would be much more satisfactory.

10/10 Excellent

JOSE, SOUTH SAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Jose, it's fantastic to see such a magnificent rating for Millennium Downtown New York! The entire team appreciates your support and we look forward to having you back with us in the near future!

2/10 Terrible

Tyler

Traveled with partner
Disliked: Staff & service
We were told we would receive $10 per day for food and beverage so each day we ordered 2 hot chocolates $5/ each but when we checked out we were charged $10 for food and beverage. Does not sound free to me. I also confirmed the facility fee would be exactly $105 ($35 * 3 days) but upon checkout we were charged over $130 — an extra $30 in taxes and fees. This is very deceptive and I will never return to this hotel.
Response from Customer Service on Mar 20, 2024
Tyler, it's regrettable to read about your recent experience. It's clear there was a misunderstanding about our food and beverage credit policy and fee structure. We strive for transparency, and we're sorry if you felt otherwise. Your feedback is valuable and helps us illuminate areas for improvement. We hope for another chance to provide a more satisfying stay in the future.

10/10 Excellent

Kurtis

Liked: Staff & service
Staff were super accommodating.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Kurtis, thank you for sharing your great experience at the Millennium Downtown New York. We're thrilled you found our team members to be so accommodating. Please come back and visit us again soon for another standout experience.

8/10 Good

Marie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location of this hotel is great. Most of the rooms are facing the WTC area and gives goosebumps every time you look out of the window. However, the rooms themselves are old and quite dusty, the furniture is scratched and the carpet is smelling funky. It’s time to remodel that place that has survived 9/11. (Maybe the dust is a remnant from it *lol)
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Marie, we're delighted to know you enjoyed the prime location of Millennium Downtown New York and the historical essence it carries. We do acknowledge your comments about some aspects of the rooms needing attention. Rest assured, these have been noted for continuous improvements, as we're always looking for ways to enhance our guest experience. We'd be thrilled to have you back someday to showcase our progress.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Hector, thank you for your rating of the Millennium Downtown New York. We're pleased to see that you had a satisfying stay with us. We hope you choose to stay with us again in the future, and we will strive to exceed your expectations.

6/10 Okay

Zima

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Zima, thank you for taking the time to rate your stay with us. We see there's room for improvement and your feedback will help us do better. We hope for another opportunity to make your next stay an exceptional one.

10/10 Excellent

Shuntee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Shuntee, thank you for your top score rating! It's heartening to see that your stay at the Millennium Downtown New York went wonderfully. You're always welcome back and we can't wait to exceed your expectations again.

4/10 Poor

Mackenzie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
N/A
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Mackenzie, it appears there may have been some issues during your stay that weren't detailed in your review. We take guest feedback seriously and strive to continually improve. We would appreciate it if you could share more about your experience with us. Thank you for choosing to stay with us and we hope to have the opportunity to better serve you in the future.

8/10 Good

Punitpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 18, 2024
Punitpal, thank you for your rating on Expedia. It's wonderful to know that you had a positive experience at the Millennium Downtown New York. We are always working to improve our guest experiences and we hope to exceed your expectations during your next visit.

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was not as clean as expected. Did not have a room with a view despite it was not sold out. Restaurant was closed, under renovation. That was not communicated at time of booking. Parking garage that was recommended was closed upon arrival. I expected more for the price. Very disappointed.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Dana, we're saddened to hear that your experience didn't meet expectations. It's unfortunate to hear about your concerns with cleaning standards, as well as the lack of communication regarding the restaurant renovations. Your feedback about the parking garage detail has been noted, and we understand you were hoping for a room with a view. Please know we constantly strive to exceed guest expectations and your comments will serve as a driving force for improvement. We hope we'll have another opportunity to create a more satisfying experience for you in the future.

6/10 Okay

Bernabe

Traveled with partner
Disliked: Cleanliness
Did not expect the hotel was out dated. The thermostat would not allow me to set to cooler during spring season.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Bernabe, we appreciate you taking the time to share your feedback. It seems there were aspects of your stay that did not meet your expectations, specifically the temperature control in the room. We take such matters seriously and have taken note of your comments. As we are always aiming to improve, your suggestions are invaluable to us. Thank you, and we hope to deliver a more satisfactory experience in the future.

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Josefina, it's delightful to hear that you enjoyed the remarkable views from the Millennium Downtown New York. We're committed to providing memorable experiences for our guests. Thank you for sharing your feedback and we'd love to have you stay with us again soon.

6/10 Okay

Lacy

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate the feedback, Lacy.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sharlene Narvaez on Mar 16, 2024
Dear Guest- we are sorry to see that you did not enjoy your stay. Please feel free to contact us directly if you would like to provide us with some additional details as we always strive to ensure the best possible experience for all our guest.Sharlene Narvaez Director of Front Office sharlene.narvaez@MILLENNIUMDOWNTOWNNYC.COM

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Andrew, it sounds like you had an enjoyable stay at the Millennium Downtown New York. We strive to provide a superior guest experience and we're thrilled to see that reflected in your feedback. We hope to have you with us again in the future.

8/10 Good

Changheng

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Changheng, thank you for choosing Millennium Downtown New York and granting us a 4-star rating. We're glad that you had a pleasant experience and we look forward to welcoming you again.

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👌👌
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Svitlana, it's a pleasure to see your positive feedback. We're delighted that your stay at Millennium Downtown New York was enjoyable, and we appreciate the simple, yet powerful, affirmation of your experience. We hope to welcome you back in the near future!

2/10 Terrible

LaTonia, Douglasville

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No microwave or fridge. Missing glassware, missing lamp. Lamp didn’t work, guest services didn’t send engineer to replace. Areas were dusty. No parking and recommended parking lot was $80/day. Elevators had limited service. Lack of concern from guest services. Whole hotel needs upgrades. Not worth the cost.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
LaTonia, thank you for taking the time to share your feedback with us. It's disheartening to hear that certain amenities were not up to your expectations. We truly value your feedback as it helps us identify areas where we can enhance our guest experience. For parking, we understand that downtown locations and associated costs can be a challenge. Our insensitivity to your concerns has been noted, and there would be an internal review to address this. Likewise, your mention about the hotel's need for upgrades will be communicated to the relevant team. We empathize with your dissatisfaction and sincerely hope to serve you better should you decide to give us another opportunity.

4/10 Poor

Don Van Earl, Warminster

Disliked: Property conditions & facilities
Air conditioning was broken, told front desk but no one came up to fix it. Tv remote was not working as well but we got another one that worked. Very disappointing because we liked coming to this hotel so close to the subway. But they have to do better.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Don Van Earl, we regret to hear your recent experience did not meet expectations, particularly with the air conditioning issue and initial problem with the TV remote. Rest assured, your feedback is important, as it allows us to take the necessary steps to improve our guest experience. In light of your uphold for the hotel's location, we hope you'll consider us for future visits, as we're dedicating ourselves to providing better service.

2/10 Terrible

Alhassan

Response from Customer Service on Mar 11, 2024
Alhassan, it's regrettable to see your rating reflecting a less than satisfactory experience. We truly value your feedback and invite you to reach out to us with more details so that we have the opportunity to make things right. Thank you.

2/10 Terrible

Yiping

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, and the elevator was down for the entire morning
Stayed 2 nights in Dec 2023
Response from Customer Service on Mar 10, 2024
Yiping, it's regrettable to hear about your recent experience. Cleanliness and seamless access to our facilities, including the elevator, are priorities for us. We appreciate your feedback as it directs us to areas that might need our immediate attention. We pledge to improve and hope for a chance to serve you better in the future.

10/10 Excellent

Shafina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed at this hotel a couple months all. all the staff were very kind especially Petra! Check in and quick and easy. Petra was so welcoming! I would stay here again ☺️
Response from Customer Service on Mar 8, 2024
Shafina, it's wonderful to hear about your exceptional experience at the Millennium Downtown New York. It's particularly encouraging when our guests highlight the friendliness of our team members, like Petra, and appreciate the quick, efficient check-in process. We eagerly anticipate your return in the future. Safe travels until we meet again!

10/10 Excellent

shawnette, goliad

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 8, 2024
Shawnette, we're delighted to learn that the Millennium Downtown New York's location worked well for your needs. It brings us joy knowing that convenience was a highlight of your stay. We hope there will be an opportunity to serve you again in the future.

10/10 Excellent

Irina

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Irina, thank you for choosing Millennium Downtown New York and leaving a five-star rating. We trust you had a delightful stay! We're looking forward to welcoming you back for another wonderful experience.

6/10 Okay

Ray

Business traveler
I liked the location and the views from the Hotel, but the property definitely needs an upgrade in the rooms. Lots of stains on carpet and sofa. Someone needs to step in and upgrade the Hotel
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Ray, thank you for sharing your feedback. While it's lovely to hear you appreciated the prime location and spectacular views, we understand that you felt some aspects of your room didn't meet expectations. It's important to note that maintaining the cleanliness and comfort of our guest rooms is a top priority. We're constantly striving to make improvements and continually implementing updates where necessary. Your feedback will undoubtedly play an integral role in this ongoing process. We hope to have the opportunity to exceed your expectations on a future stay.