Ratings based on 897 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Playa del Carmen, Mexico

Not what we expected

Posted Jul 20, 2016
Pros: Good location
Cons: Maintenance check prior guests arrival ( TV in living room did not work, bathroom sink clogged ) .
Location: Close to the Empire State and 5th Avenue. Bryant Park and Morgans Library are only 5 minutes away, Time Square is a 15 min walk.
I picked this hotel due to several good reviews and location. This was our anniversary trip. I e-mailed the hotel before arrival telling them about this special occasion asking for a room with a nice view which was confirmed. I had also received an e-mail that as an Expedia Elite guest I would be provided with priority check in and a welcome gift. Upon arrival I was told that my room category had sold out, but "great news" they could upgrade us to a juniorsuite. Arriving at the room we found out that both windows faced a grey wall just in front, no view, no natural light. No welcome letter or welcome gift either, At check in I was asked for my credit card, I asked if they had my prepaid reservation and the clerk said yes, this was just a formality for extras, that if we did not consume anything I would not be charged anything. I did have a drink at the bar , today I received the bill by mail and it was much higher than expected. I contacted the hotel in order to check what the extra fees were for and they explained that it was for breakfast, WIFI, newspaper etc. The advertisement says " Breakfast included" - well, it is not included, you actually pay for it. After arriving home I noticed that one of my silk scarfs was missing - I still had it the night before when I was packing, but iit was not in my luggage which I had with me all the time. Housekeeping did not find anything. I would not recommend this hotel, for this pricepoint you can find better options.
4 out of 5
by A verified traveler from Hannover, Nds.

Für Städtereisen sehr gutes Hotel

Posted May 16, 2016
Das Hotel liegt an der Madison Avenue zwischen der 37th ST East und der 38th ST East. Von dort sind viele "must have" Sehenswürdigkeiten fußläufig zu erreichen. Das Hotel ist sehr empfehlenswert!
5 out of 5
by A verified traveler from nueva York

Muy céntrico, moderno, muy bonito

Posted May 3, 2016
Excelente ubicación, el desayuno podria incluir algo de fiambre, quesos, etc.la habitación muy confortable
5 out of 5
by A verified traveler from Osaka

Nice hotel great location

Posted May 1, 2016
Staff were very helpful and friendly. Breakfast was descent and coffee was available to go.
5 out of 5
by Fredrik

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
4 out of 5
by Mark

This traveler left a rating score only Posted Apr 18, 2016 on Hotels
5 out of 5
by A verified traveler from solihull

Excellent location

Posted Apr 16, 2016
Fantastic location, helpful staff and nice to have continental breakfast included, would definitely book again
5 out of 5
by Annie from Helsingborg

Posted Apr 13, 2016 on Hotels
Mycket nöjd med Morgans! Trevlig personal och utmärkt läge.
2 out of 5
by A verified traveler from CT

Business/pleasure trip near Grand Central

Posted Apr 9, 2016
Pros: Continental breakfast, coffee all day.
Cons: See above.
The suite was clean, in very good condition. As this was primarily a business trip and I needed to work, make calls, etc. during my stay, it became nearly impossible to do so, due to Fire Department testing (alarms, sirens, scurrying in hallways) from 10am - 4pm each day. I realize this testing is mandatory and maybe my timing in checking in was off, but I left knowing I'd never stay here again.
4 out of 5
by A verified traveler from cagnes sur mer

Hôtel calme et cosy

Posted Apr 9, 2016
Pros: Le personnel L ambiance cosy, reposante pour couples Emplacement
Nous avons eu la chance d avoir une chambre avec vue sur l empire state building, prestation de la chambre très correct, bonne literie, moquette un peu vieillissante, mais chambre propre. Personnel très accueillant et à l écoute. Salle de petit déjeuner, ambiance cosy, musique jazz, nourriture simple mais bonne. Hôtel très bien placé, proche de grand central et de l'empire state et de la Morgan library.