Ratings based on 5,571 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

BEWARE OF HIDDEN COSTS!!!!

Posted May 10, 2017
Pros: Beautiful hotel
Cons: Make sure the customers are TOLD that there is a $50.00 "room incidentals" fee!!!
Location: Right smack dab in the middle of Times Square! Needless to say there is a LOT to do!
Right now I am giving this hotel a 2 (for now anyway)!! I WISH I could give it a 5! The hotel itself is beautiful and my room had a perfect view of Times Square...RIGHT where the ball drops on New Year's Eve!! HOWEVER, when I checked in I was asked if I wanted to upgrade, I was suckered.......though the room had a perfect view I have NO CLUE what would be so special about the room?? Not only that, but I was "asked" if I wanted to provide a credit card for "room incidentals" since I never have----EVER---used "room incidentals" ie...room service, safe, mini bar (which there wasn't even one), I said no thanks!!! I paid PART of my upgrade on a Prepaid card from AAA......IMAGINE MY SHOCK when I went to the Hard Rock Cafe and my card was REFUSED!! I had paid $50.00 of the upgrade with that card----I had put $300.00 on it-----didn't use it at all (except for the $50.00 upgrade)---AND IT WAS REFUSED!! I called AAA and was told I had $47.00 left on it????????????????????? GUESS WHAT??? THE HOTEL DID IT!!! They charged me a $50.00 A DAY ROOM FEE!!! They did NOT tell me that this was standard practice!! Even AFTER I told them I would not need ":room incidentals"! The "told" me it would all be refunded since I didn't "charge anything to the room" IF.....and I repeat.....IF the money really is refunded to that card I might consider changing my review rating! My stay was from May 4-May 8, 2017 in room 2335.....in case the hotel sees this and wants details.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on TIMES SQUARE

Posted May 5, 2017
Pros: LOCATION, Safe and BIG rooms
Location: Times Square
BEST LOCATION to TImes Square; Dinner at "The View" was amazing! Very safe, Best night of sleep EVER, No noise off Times Square but right in the center of the action! SAFE and secure with HUGE rooms for NYC! Stayed on the 21st Floor and had view of Times Square. Hotel staff was A+ rating; if you are confused about the elevators, you have to enter the floor and then the elevator will tell you what "letter" to go to enter on for your "floor" as this was at first confusing to us. Starbucks on Main Level. If you are looking for a great location, SAFE hotel, BIG rooms, NYC experience....STAY here!
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great! Close to everything !!!!

Posted May 3, 2017
Had a wonderful time,great place to stay. My home away from home. My go to place everytime in NYC
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Great hotel great trip, clean great location great Veiw
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great lication

Posted May 1, 2017
We would have loved to have free wifi at the price. Very convenient location. Will consider staying again sometime.
4 out of 5
Recommended
for Everyone
by A verified traveler from TA

Perfect location

Posted Apr 29, 2017
In the middle of the action. Convenient and very good value for money
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Very nice hotel

Posted Apr 28, 2017
Pros: Hotel very clean and close to everything
Located in the heart of Times Square and very close to Broadway shows.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!!!

Posted Apr 26, 2017
The staff were incredible! They upgraded us to a room with a view at no extra cost! Very clean and so friendly!
3 out of 5
Recommended
for Everyone
by A verified traveler

Excelente location

Posted Apr 25, 2017
Too much noise everywhere. Perfect walking distance to every where. Breakfast buffet perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
I enjoy my stay. Wonderful!!! I would definitely stay here again with my family.