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Rating 10 - Excellent. 1803 out of 2565 reviews" "
Very well kept. Marquis theater in the same building. Rooms were modern and the view was amazing. Staff were very helpful and kind. Would definitely recommend and return.
Shartese
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 19, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful feedback. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations with vivid views, convenient location, and the excellent service provided by our staff. Thank you again for recommending us, and we look forward to welcoming you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 19, 2024
Dear Valued Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
10/10 Excellent
Rebecca S
Apr 16, 2024
Rebecca S
Stayed 2 nights in Apr 2024
10/10 Excellent
Mohammed
Apr 16, 2024
Liked: Cleanliness
Mohammed
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 18, 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator
The location is perfect and in the middle of Time square. Excellent service
Edith
Stayed 4 nights in Mar 2024
10/10 Excellent
Sargis
Apr 14, 2024
Liked: Cleanliness
Sargis
Stayed 6 nights in Apr 2024
Response from Guest Services Coordinator on Apr 17, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Sharifa Alphonso,Guest Services Coordinator
Great location, friendly staff, beautiful hotel and wonderful service.
Kimberly Louise
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on Apr 15, 2024
Dear Valued Guest, Thank you for taking the time to write about your experience at the New York Marriott Marquis. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. Your comments about our associates and property are genuinely valued. We appreciate you making us a part of your travel plans and look forward to seeing you again soon. Warm Regards,Sharifa Alphonso,Guest Services Coordinator
Response from Guest Services Coordinator on Apr 15, 2024
Dear Tricia, Thank you for choosing our hotel for your recent stay and for sharing your experience. We apologize that you had an unsatisfactory experience, as we truly take pride in our service to our guests. We have shared your remarks with our team, and we have taken immediate action to ensure that this does not happen again. We hope you will give us another chance to welcome you back in the near future.Warm Regards,Sharifa Alphonso,Guest Services Coordinator
10/10 Excellent
Hasmig
Traveled with family
Apr 13, 2024
Excellent location right next to Times Square. Very clean and helpful staff.
Hasmig
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 14, 2024
Dear Valued Guest, On behalf of everyone at the New York Marriott Marquis, we appreciate your kind feedback. We want to exceed the expectations of our guests, and we are glad our refreshing accommodations and excellent associates made your visit a relaxing one. We are also thrilled you enjoyed our proximity to Times Square and the other attractions of the Big Apple. Thank you for being our guest, and we hope you will come back soon. "Warm Regards,Sharifa Alphonso,Guest Services Coordinator
The room was well laid out and spacious with big windows. It looked like it was recently renovated - clean and well maintained. The bedding was perfect. A great place to stay in New York if you want to be close to the fun and excitement.
Response from Guest Services Coordinator on Apr 13, 2024
Dear Valued Guest, Thank you for taking the time to share your honest feedback regarding your recent stay at the New York Marriott Marquis. Your comments were a pleasure to read, and we were delighted to learn that our friendly associates took excellent care of you. Thank you again, and we look forward to welcoming you back very soon.Warm Regards,Sharifa Alphonso,Guest Services Coordinator
Excellent property at the heart of midtown. Very helpful staff. Huge fitness center.
Huan
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on Apr 12, 2024
Dear Huan, Thank you for being a guest at the New York Marriott Marquis. We're thrilled to hear that you enjoyed both our exceptional service and our prime downtown location. We take pride in delivering a top-notch experience coupled with easy access to all that our city has to offer. Your feedback made our day, and we hope we can welcome you back.Warm Regards,Sharifa Alphonso,Guest Services Coordinator
Beautiful hotel and the staff were helpful and nice.
Allison D
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 11, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and sharing your experience. We are glad you liked our beautiful hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 11, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Very good location for walking to many places in NYC and seeing the sights. Only regret was not eating in the rooftop restaurant. Make sure to fry a reservation in advance!
Leah
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 9, 2024
Dear Valued Guest, Thank you for being our guest and for your wonderful feedback. We are pleased to know that your overall stay was satisfying and that you loved our proximity to tourist attractions. However, we regret you were not able to experience our rooftop restaurant. We appreciate your business, and we hope you will be able to take advantage on your next visit to the New York Marriott Marquis.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Great stay! Loved the location. Room was very clean and spacious.
Michelle
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 9, 2024
Dear Valued Guest, It is a pleasure to read your fantastic review about the New York Marriott Marquis. We are thrilled that you enjoyed our refreshing and comfortable accommodations as well as our central location. On behalf of everyone here, we invite you to stay with us again the next time you visit New York!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Sue at the concierge is amazing!! She is sweet, kind, and knowledgeable.
Vanessa
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on Apr 8, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We will be happy to share your kind comments with Sue. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
There was a tshirt from a previous guest left behind the pull out sofa.. also old receipts
Narissa
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Apr 8, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
10/10 Excellent
Darrel Demane
Traveled with partner
Apr 7, 2024
Liked: Amenities
Great location and great service
Darrel Demane
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 8, 2024
Dear Valued Guest, Thank you for the generous rating of our hotel, the New York Marriott Marquis. We are delighted you enjoyed everything we offer, including our excellent customer service. Located in the heart of Times Square on West 46th and Broadway, we want every guest to feel the magic of New York City from the moment they arrive! Thank you again for choosing us, and we hope you will come back to see us soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
If you want a centrally located 5 star hotel in Manhattan this is it. We were surrounded by great dining options and using ride services easily picked us up in front of the hotel.
Staff did not entertain any booking questions to extend stay saying my booking was through 3rd party hence could not talk to them about adding another night or any questions .
Pankaj
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on Apr 8, 2024
Dear Valued Guest, Thank you for your review and for choosing New York Marriott Marquis. We regret that we could not assist you with your request to extend your stay for an additional night. As conveyed by our associates, third-party reservations are not under the hotel's influence, and would appreciate your understanding in this matter. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
It was the perfect hotel for our stay. Convenient location and wonderful staff.
Melissa
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on Apr 8, 2024
Dear Valued Guest, It is a pleasure to read your fantastic review about the New York Marriott Marquis. We are thrilled that you enjoyed our beautiful property and the excellent service provided by our devoted staff as well as our central location. On behalf of everyone here, we invite you to stay with us again the next time you visit New York!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Great spot! If you're seeing shows, you cant beat the location. Easy walk to most places.
Kathleen
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Apr 6, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing how much you enjoyed your stay and our great location with close proximity to Central Park, Broadway's theaters, Madison Square Garden, and much more. Thank you again for the kind remarks, and we hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 5, 2024
Dear Valued Guest, Thank you very much for choosing the New York Marriott Marquis! It's wonderful to read that we met all of your expectations and that you especially enjoyed the fantastic views of our exciting city. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 5, 2024
Dear Valued Guest, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
2/10 Terrible
Janica
Apr 3, 2024
Disliked: Staff & service
Janica
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on Apr 5, 2024
Dear Valued Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 4, 2024
Dear Valued Guest, On behalf of our team at New York Marriott Marquis, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
It was okay, I expected more than that because from Expedia, this hotel was one of the high top ones but reception are not kind and nice and room wasn't ready even after upgraded for early checkin. so crowded and noisy. Compared to the price , serivice overall not good
SUNNY
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Apr 3, 2024
Dear Valued Guest, Thank you for taking the time to review your recent visit with us. While we are glad your overall stay was pleasant, we regret not meeting all of your expectations. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We also apologize for the frustrations you faced during our peak season, and we want to thank you once more for your patience. We are always looking for opportunities to improve our guest satisfaction, so we are grateful for your feedback. We hope to have the opportunity to better your stay, should your travel plans bring you back to New York again in the future.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 4, 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on Apr 3, 2024
Dear Valued Guest, We are happy you chose New York Marriott Marquis for your recent visit to New York. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator