Ratings based on 3,427 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location

Posted Mar 20, 2017
Spent a week at this hotel for Spring break. Great location. Staff were nice. Room is clean and if you sign up for their rewards program, you get complimentary coffee/tea in the morning. Life saver especially when you wake up to snow!
3 out of 5
by A verified traveler

Good Location

Posted Mar 19, 2017
The room was cold and heating was not working properly. Cold was coming through the window.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
The hotel was in a good location. It was quiet and clean. The room was spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Perfect hotel for New York stay

Posted Mar 16, 2017
Our stay in this hotel was very pleasant. Therooms a spacious and comfortable. The heater/air conditioner barely audible as well as the noise from the streets (7th floor). The staff is very friendly and attentive. Restaurants are in very close proximity. I just wished they had a coffee maker in the room, but it wasn't too much of a drawback as just across the street is a place to get good coffees, breakfast and food items, if you don't want to order room service. My daughter and I enjoyed our 3 night stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location for a stay in new york!

Posted Mar 14, 2017
Pros: Great location, excellent price.
Location: Central to midtown, Times Square, shopping...
Fast check-in. Friendly staff. Porter was always willing to chat.
2 out of 5
by A verified traveler from Miami

Worst experience!

Posted Mar 13, 2017
Pros: Location
Cons: Service
Location: Great location, close to metro stations, 5th Ave and Madison Ave.
When we arrived at the hotel around 11:30 pm we made the check in and went to our room, when we tried to open the door the key card didn't work, after several attempts we decided to ask for help. The guy in front desk told my husband to go up again by himself and try again because that door was always open because it goes to a "foyer" that is shared with two rooms. My husband came back and try again and didn't work. He went down again and finally came back with the guy to realize that in fact the door was locked. The guy went to look for the key card for that door, came back and open, then tried to open the door of our room which actually did but it was with the swing bar door FROM INSIDE, so we asked if maybe the room was occupied and he said "No, the room is vacant" and pushed the door, but it didn't open. So he went to look for the "engineer" to try to open de door, because "sometimes this happens". When he came back, he was with the key card for another room "that is actually much better" because this room is occupied by a lady! Ok, we went to the other room and instead of being a king size (that we requested) it were two full beds, I asked him for a discount or refund because of this trouble, he smiled (like it was a joke) and told me that he was going to look for another room with king size bed. 10 minutes later he went for us and went to the 3rd room with king size bed and it was the disability room and there were not TV remote control! The worst!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice location

Posted Mar 10, 2017
Pros: The bed, very comfortable, spacious room
Cons: Room air temperature
Location: Very nice indeed
Clean, close to down town, enjoyed mass at San Patrick Cathedral, staff very helpful and courteous
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service and location

Posted Mar 6, 2017
Absolutely fanstasic service and location... will be a 1st choice on future NYC trips
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Beautiful upscale hotel.

Posted Mar 6, 2017
Pros: Luxury hotel close to NYC attractions.
Cons: Better quality control over housekeeping and room service.
Location: Near Broadway, great restaurants, etc.
Very nice stay. Any concerns were promptly addressed and resolved.
5 out of 5
Recommended
for Everyone
by A verified traveler

Most Superb Accommodations in NYC

Posted Mar 6, 2017
The Omni Berkshire Place out does themselves with amazing service and beautiful accommodations. My family was blown away by the individualized, thoughtful service throughout our stay. They even sent my daughter a special treat after a mentioned in passing that we were visiting the city for her birthday. The front desk and bellmen give a wonderful welcome. The room was spotless, extraordinarily large for NYC, and exceeded my expectations on every level. The view from our room was breathtaking!!! Bob's Steak and Chop House offers a delicious breakfast menu and the wait staff is superb. The concierge knows everything there is to know about the city!!! Absolutely the best stay we have ever experienced in NYC!