Posted Apr 13, 2017
We spent our family vacation in NYC with the kids in two rooms for 6 nights. The pros: location is superb and the view from the park view is amazing. The front desk employees are pleasant (too few though). The cons: the wait in the front desk was terrible every time!! the elevators are not running well and to get to the 37 floor takes you 10 minutes. The rooms are old, partially renovated. especially, the bathrooms, which are old and dirty. The bed is super-soft, prob bc its old.
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
We appreciate the feedback, Marc.
We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. If you could, please provide us with direct contact information and the date you stayed with us. We would like to discuss this experience with you further.
We look forward to hosting you again soon for a more positive experience.