Good hotel, great location
Posted Feb 15, 2017
Park Lane was one of our go-to options since the time it was still a Helmsley Park Lane hotel, and we loved to go there because of its great position and decent prices, even in such an expensive part of New York (facing the Central Park). The staff was nice, the breakfast had good options, the rooms large and decently appointed (even though some of them were quite dated), still, they used silverware and they had decent food options on room service, plus the amazing breakfast restaurant with its amazing views (as if you were perched right above the Central Park, while having your eggs benedict).
Since it became simply Park Lane the services are getting a bit of a down-slide - no more room service, the staff looks stressed and they lost their attentiveness, but they still serve a decent breakfast in the mezzanine restaurant area, and I see the restaurant staff is quite the same (which is not necessarily a good thing, because some of them were always a bit slow).
Yet, the hotel will remain one of our favorite places to stay when in New York, and we hope the new owners will take care of its "soul" while refitting it, and of course they will keep at least a part of it as hotel.