2 bars/lounges, lobby lounge, rooftop bar

Reviews of Refinery Hotel

5 out of 5
Refinery Hotel
63 W 38th St, New York, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in NYC, spacious rooms and staff was excellent and kind.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Erika, we are elated to hear you found the Refinery Hotel to your liking, with spacious rooms and a hospitable team that added to your enjoyable NYC stay. Your satisfaction is our success! We aim to provide custom and detailed experiences for our guests. Looking forward to welcoming you back on your next visit to the Big Apple.Refinery Team

10/10 Excellent

Shalako

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Shalako, it's fantastic to hear that you enjoyed the location of the Refinery Hotel. We strive to provide a prime location for our guests to explore from, and we're delighted that added to your experience. We look forward to welcoming you back for another customized and detailed stay.Refinery Team

10/10 Excellent

KRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the refinery hotel and won’t be the last. Great Hotel , great location and most importantly Great staff! See you guys next year
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Kristopher, it's wonderful to know you returned to the Refinery Hotel and had another superb stay with us. We appreciate your recognition of our prime location and our dedicated team members. We are already looking forward to your visit next year!Refinery Team

10/10 Excellent

I Mei Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been many years since we've left a hotel feeling so amazed and inspired. From the moment we stepped into the hotel lobby, we were greeted by a welcoming and wonderful ambience and team. Gabriel checked us in and made sure all of our accommodations were met. Throughout the stay, we were continuously touched by the intentional details of the hotel and the thoughtful attentiveness of the team. The Refinery leaves us feeling grateful, excited to return, and smiling (as their motto reminds us to "keep smiling...it makes people wonder where you've been").
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Thank you for taking the time to share your experience at the Refinery Hotel. It's heartening to hear how your stay left you feeling amazed and inspired. Feedback like yours reminds us why we do what we do, especially when it comes to providing a welcoming atmosphere and attentive service. Gabriel, along with our entire team, appreciate your kind words and recognition.Your appreciation for the intentional details and the attentiveness shines through and it lets us know we're on the right track in creating memorable experiences. We're thrilled that you're eagerly looking forward to your return visit and will certainly make sure it's as delightful as your previous stay.And remember, keep smiling! It definitely does leave people wondering.Until your next visit, take care.Refinery Team

4/10 Poor

Bruce, Moultonborough

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very disappointing stay. There was no hot water in the shower, the heating system blew cold air on my bed until I set the thermostat to 78 degrees and the bedside light switches didn’t work, making setting the entry door panel to “off” for the whole room the only way to turn off the bedside lights. At check-out, no one asked how my stay was, and when I informed the staff of my concerns, I was told a manager would be in touch. Never happened. This is NOT how a luxury hotel in NY is supposed to act. As attractive as this property may have been in its day, it’s hardly on par with the ratings of its supposed peers in Manhattan. The resort fee is a joke - they don’t even pretend there’s a benefit, just an extra fee for nothing, to disguise the actual room rate.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Dear Mr Bruce,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Refinery!!Refinery Team

10/10 Excellent

erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Really felt catered to during trip.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Erin, thank you for your kind words. It's heartening to hear you felt well looked after during your stay at Refinery Hotel. Our team members are indeed dedicated to providing a personalized and memorable experience. We are looking forward to welcoming you back for another superior experience.Refinery Team

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for nyc
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Bryan, it's delightful to know you found the Refinery Hotel to be very appealing during your visit to New York City. Your brief yet affirming feedback means a lot to us. We can't wait to welcome you back for another memorable experience.Refinery Team

10/10 Excellent

Jessica, Cambridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Refinery. 2nd time was as good as the first.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Jessica, it's such a joy to hear that your second visit at Refinery Hotel mirrored the satisfaction of your first great stay. We thank you profoundly for your loyalty and look forward to upholding the same quality of service on your future visits!Refinery Team

10/10 Excellent

Cobby

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Cobby, it's great to see such a high rating and we're delighted your experience at Refinery Hotel matched your expectations. We strive to offer a personalized and memorable experience to all of our guests. We hope to have the pleasure of welcoming you back soon.Refinery Team

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furnishings were thoughtfully chosen and complimented the interior decor well. Complimentary wine and popcorn and macarons were wonderful. As were the candles! Thank you.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
John, we're grateful for your feedback about your stay at Refinery Hotel. We're pleased to hear that the overall design of our interiors resonated with you, enhancing your experience. It's delightful to know that you enjoyed the complimentary treats, as well as the ambience created by our candles. Thank you again, and we hope to welcome you back for another superb visit.Refinery Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was seamless, and staff was friendly and knowledgeable. Room was well-appointed and clean. Wonderfully high ceilings made the room feel large and the beds were very comfortable. The ice machine on our floor was broken, so I had to call for ice twice, but staff immediately brought it up. Great location near Bryant Park. We very much enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Jennifer, thank you for sharing your experience at Refinery Hotel. We're thrilled to hear you appreciated our efficient check-in process, the knowledge of our team members, and the comfort of your room. However, it is important for us to acknowledge the inconvenience with the ice machine you faced. Rest assured, we're looking into improving such amenities for a more seamless stay. We're looking forward to welcoming you back near Bryant Park for another delightful experience.Refinery Team

2/10 Terrible

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Isaac, we sincerely regret that your stay did not meet your expectations. We pride ourselves in creating an outstanding experience for all our guests. Your feedback is crucial to us and it will help us improve. We hope you will reconsider and give us another chance to provide you with the service you expect.Refinery Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Edward, it's wonderful to hear you had such a positive experience at Refinery Hotel. We aim to provide a unique stay for each of our guests and we're glad it seems we achieved this during your visit. We appreciate the high score and our team members are looking forward to the possibility of welcoming you back in the future. Thank you for choosing Refinery Hotel.Refinery Team

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Matthew, it's wonderful to hear that your stay at the Refinery Hotel met your expectations. We believe in providing our guests with an exceptional experience, so your feedback is greatly appreciated. Thank you for choosing us, and we look forward to your next visit.Refinery Team

8/10 Good

Raul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop closed pretty early
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Raul, thanks for your feedback. At Refinery Hotel, it is true that our rooftop area has a specific schedule. This is part of our efforts to ensure all guests have a peaceful and comfortable experience. We appreciate your understanding and look forward to your next stay with us.Refinery Team

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and welcoming staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Dora, we're delighted to hear that you had a wonderful experience at The Refinery Hotel. Your kind words about our architecture and warm, friendly team members have filled us with joy. Customized and detailed attention is part of our mission to offer exceptional stays. We look forward to creating more beautiful moments during your future visits.Refinery Team

10/10 Excellent

Julie, Boston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Julie, we're delighted you had a fantastic experience at Refinery Hotel. Your high rating truly warms our hearts. Our team will continue fostering the personalized and detailed touch you appreciated. It would be a pleasure to host you again on your next visit.Refinery Team

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Silvana, thank you for choosing Refinery Hotel and leaving a 5-star rating! We're thrilled your stay with us met your expectations and we greatly appreciate your support. We're looking forward to your next visit and continuing to meet your needs.Refinery Team

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Lauren, it's fantastic to know you had an excellent experience at the Refinery Hotel. Your high rating is much appreciated. It's always our aim to provide an exceptional stay, and it seems we were successful in your case. If you have any specific memorable moments from your visit, we would love to hear about them. Looking forward to welcoming you back for another stellar experience.Refinery Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Ashley, we're thrilled to acknowledge your perfect rating for Refinery Hotel! We're committed to delivering a unique and tailored experience for each guest. We hope to have you back soon for another delightful stay.Refinery Team

10/10 Excellent

Cheryl

Traveled with family
Liked: Amenities
When we arrived the staff at the front desk were so pleasant & friendly. We were celebrating a birthday. They gave us a bottle of wine, (our choice) & upgraded us to a suite! Accommodations were perfect… clean, good size, comfortable beds & bedding. They sent me a text stating… text them 24/7 if there was anything at all that we needed.We did text them a couple of different times & they got back to us immediately! Had brunch at Rooftop Restaurant, it was delicious! We have already told friends…. This is our new place to stay when in NYC from now on! It was perfect across the board!👍
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Cheryl, thank you for choosing Refinery Hotel for your special celebration! It's heartening to hear that our team members at the front desk provided a warm welcome that enhanced your experience. We're delighted that the surprise upgrade and the complimentary bottle of wine added a sparkle to your birthday celebration. It's also wonderful to know the cleanliness and comfort of your suite met your expectations. Receiving your confirmed trust through messaging gives our team immense pleasure, and we're thrilled that you savored your brunch at our Rooftop Restaurant. Hearing that you've recommended us to your friends and that we've become your go-to place in NYC absolutely made our day. We’re excitedly waiting for your return!Refinery Team

8/10 Good

Evan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. No valet was a negative
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Evan, thank you for recognizing the Refinery Hotel team members' commendable service. Your feedback regarding the absence of a valet service is appreciated and understood. While our Downtown location presents certain logistical complications, we are exploring ways to offer enhanced convenience options for our guests. Thank you for choosing Refinery Hotel, and we look forward to serving you even better in the future.Refinery Team

10/10 Excellent

umberto, Laval

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Umberto, it's wonderful to hear you found Refinery Hotel to be an extraordinary property. We truly appreciate your heartening review and would be delighted to welcome you back in the future for another distinctive stay.Refinery Team

6/10 Okay

Mary

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Mary, thank you for taking the time to share your rating. It appears your stay did not meet your expectations completely. Since there's no specific feedback, it makes it challenging to address your concerns. Nevertheless, we always strive to provide exceptional experiences, so any additional details you could provide about your stay would be greatly appreciated. Thank you once again, and we hope for the opportunity to better serve you in the future.Refinery Team

6/10 Okay

Faith

Traveled with partner
Liked: Cleanliness, staff & service
We stayed here in 2018 and it was a nice, new boutique hotel. This stay shows signs of age. The rooms need a deep clean. The couch in the room had numerous stains so we were not comfortable sitting on it. They need to keep the property up I order to pass it off as a 5star. It’s barely a 3.5 sta in the condition it is in and the rates they are charging.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Faith, thank you for sharing your candid feedback. It's unfortunate to hear that your recent experience did not align with the positive one you had before. Maintaining our interior ambiance, including in-room furniture, is a priority to offer an inviting environment for our guests. It seems we may have missed our usual high standards in this regard. Your comments will serve as valuable insight for our respective teams. We aim to provide superb value, and we are disappointed if we fell short. We hope to have another opportunity to provide you with the exceptional experience you've come to know us for.Refinery Team

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
A bit worn and tired. Room didn’t feel clean. Needs some TLC and a refresh. Frette robes were a nice touch, as well as le labo products
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Jonathan, thank you for sharing your recent experience. We notice your concerns regarding the room condition and appreciate your feedback on the same. We are committed to providing a gratifying stay, and your input helps us in that regard. However, we're delighted you enjoyed our luxurious robes and high-end toiletry products. We hope to have a chance to serve you in the future and provide an improved experience.Refinery Team

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amplias habitaciones, limpio y buena ubicación
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Fernando, gracias por compartir tus pensamientos sobre tu estancia en el Refinery Hotel. Nos alegra saber que valoraste nuestras habitaciones espaciosas, la limpieza y la conveniente ubicación. Siempre aspiramos a proporcionar una experiencia única e inolvidable a nuestros huéspedes. Esperamos verte una vez más en tu próxima visita a la ciudad.Refinery Team

6/10 Okay

James

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
James, thank you for your rating. Without specific feedback, it's challenging to address any concerns you may have had. We strive to provide our patrons with a memorable experience, and further details will help us enhance our services. We certainly hope to serve you better on your next stay.Refinery Team

8/10 Good

Fernanda

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Fernanda, we truly appreciate your feedback here for the Refinery Hotel. It brings us joy to receive a positive rating from you. We always strive to offer our guests a customized and detailed service according to their individual needs. We look forward to your future visits.Refinery Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Patricia, thank you so much for your kind words. It warms our hearts to hear that you enjoyed your stay at the Refinery Hotel. We take pride in providing a personalized experience for our guests and it's delightful to know your expectations were met. We look forward to welcoming you back in the near future.Refinery Team

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great! My room was very clean. The staff was friendly and very knowledgeable.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Terry, we're thrilled to read your delightful comments about your stay at the Refinery Hotel. It's wonderful to learn that you found your room to be immaculate and appreciated the camaraderie and expertise of our team members. We strive to deliver personalized experiences to all our guests, and we're happy we met your expectations. Looking forward to welcoming you back for another stellar stay!Refinery Team

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Kathleen, it's wonderful to hear that your stay at the Refinery Hotel was successful. We truly appreciate your highest rating and are grateful for your recognition. Our team members always aim to provide a highly personalized and memorable experience. We hope your next visit will be as great as this one.Refinery Team

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Cozy Hotel staff was very welcoming when we arrived and even allowed us to check in at 12 noon verse 3pm. For New York the room were very large, bed were comfortable and quite cozy and quiet. A on the decor and scent of the hotel. I would stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Linda, thank you for your warm words about your stay at Refinery Hotel. We're delighted to hear that the early check-in was accommodating and our team members were welcoming. It's fantastic to know the spaciousness of your room in the bustling city exceeded expectations. We're also thrilled that you found the decor pleasing and scent inviting. Your endorsement is greatly appreciated, and we're excited for your potential return.Refinery Team

8/10 Good

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant mediocre
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Daniel, we appreciate you taking the time to share your feedback. We're sorry to hear that our dining options did not meet your expectations. We value your opinion and will make sure to use your comments to continually improve our guest dining experience. We hope to have the opportunity to serve you better in the future.Refinery Team

10/10 Excellent

po

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk staff, chic decor, clean and perfection location!
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Po, thank you for sharing your outstanding experience at Refinery Hotel. It's delightful to hear that our welcoming front desk team members, the unique and chic ambiance of our decor, and our immaculate facilities added value to your stay. Your words about our prime location are also greatly appreciated. We can't wait to welcome you back for another exceptional visit.Refinery Team

10/10 Excellent

Shaikha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable. I loved everything, the only downside was the room service/ restaurant, they didn’t pickup the phone and when i called the reception they told me to come downstairs to order… other than that, the area is close to everything, I enjoyed my stay!
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Shaikha, it's enlightening to know that you found the room at Refinery Hotel spacious and comforting. We are glad you appreciated our prime location. We regret any inconvenience caused during your attempts to order room service; it is an area we will be sure to look into. Your positive experience is very valuable to us, and we hope to serve you again soon.Refinery Team

6/10 Okay

John

Liked: Cleanliness, staff & service
Not a bad a hotel but nice is enough for me .
Response from Customer Service on Feb 10, 2024
John, it's good to know that overall, you had a decent stay. There's always space for enhancement, and your feedback is an important part of that. We're dedicated to personalizing our guest experiences, and we hope you'll consider providing more detailed feedback for us to understand your needs better. Thank you for staying with us.Refinery Team

10/10 Excellent

Ma

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Ma, it's fantastic to see your high rating for the Refinery Hotel. We strive to provide a unique and personalized experience for every guest and we are so glad you enjoyed your time with us. We're looking forward to welcoming you back in the near future. Remember us for your next visit to the city!Refinery Team

10/10 Excellent

Gyan

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 21, 2024
Gyan, it's wonderful to see you've had a fantastic experience at the Refinery Hotel. Our mission is to deliver detailed and tailor-made experiences that resonate with our guests. We're thrilled you enjoyed your stay and hope to welcome you back in the future. So long, until next time!Refinery Team

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star all round. Incredible staff. Clean rooms. Superb location. Every box ticked.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
David, it is wonderful to hear you found every aspect of your stay at Refinery Hotel to be excellent. It's gratifying to know that our diligent team members, pristine accommodations, and optimal location were to your liking. Your high endorsement is much appreciated, and we look forward to providing another exceptional experience for you on your next visit.Refinery Team

8/10 Good

Alexander

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Alexander, thank you for taking the time to rate your experience at Refinery Hotel. Your feedback is greatly appreciated and it's invaluable in helping us constantly improve our services. We look forward to hosting you again on your subsequent visits. If you have any further comments about your stay, please do not hesitate to share.Refinery Team

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 18, 2024
John, we're delighted to hear that you had a stellar experience at the Refinery Hotel! Your high rating means a lot to us and it shows that our dedication to a customized and detailed service has made a positive impact. We eagerly await the opportunity to welcome you back. Safe travels until then.Refinery Team

10/10 Excellent

Artyusha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Artyusha, thank you for the excellent five-star rating! It's a joy to hear you had a fantastic experience at Refinery Hotel. We're pleased to offer a unique and personalized guest experience and are thrilled your stay reflected this. We look forward to seeing you on your next trip!Refinery Team

10/10 Excellent

Richard, Boxford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, well appointed boutique property convenient to midtown.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Richard, your description of your stay at the Refinery Hotel is greatly appreciated. The positive feedback regarding our boutique property's convenient location and thoughtful appointments is delightful to hear. Our goal is to maintain the small and intimate atmosphere that our guests cherish. Thank you for choosing us and we look forward to your next visit.Refinery Team

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic, Cozy, Convenient
Chic hotel with stylish rooms, cozy beds and a killer rooftop restaurant. This hotel is impeccably clean, with luxe toiletries—Le Labo—and well-priced parking directly across the street. The location also can’t be beat—less than 20 blocks in each direction of major hot spot neighborhoods.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Lea, we're thrilled to hear that your stay at Refinery Hotel met your expectations. We're happy to know that you appreciated our stylish rooms, comfortable beds, and our amazing rooftop restaurant. It's also great to hear that you found our hotel immaculate, appreciated our high-end toiletries, and found the parking and location convenient for your needs. Your kind words fuel our passion for delivering exceptional service. We're eager to welcome you back for another exceptional experience.Refinery Team

10/10 Excellent

Gincy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was excellent and accommodating. Great location and walkable to main attractions
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Gincy, thank you for choosing Refinery Hotel and sharing such a wonderful review. We're thrilled to know our attentive team members enhanced your stay, and the convenient location provided easy access to popular local attractions. We hope to welcome you back soon for another impeccable experience.Refinery Team

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Vincent, it's a delight to know your stay at the Refinery Hotel earned a top-notch rating. Although you didn't share specifics, your rating lets us know you were pleased. We aim to offer an exceptional experience for every guest and it seems like we hit the mark with you. Thank you for sharing and we hope to be your first choice for accommodation when you next visit.Refinery Team

8/10 Good

Jane

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Jane, we're delighted to see you had a satisfactory experience at Refinery Hotel. We don't want to merely meet expectations, but exceed them. So if you could share any specifics for further improvement, that would be sincerely appreciated. Looking forward to welcoming you back in the future!Refinery Team

10/10 Excellent

Roslyn, Hammonton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Roslyn, it's fantastic to see that you had a five-star experience at Refinery Hotel. We appreciate you choosing our establishment and taking the time to rate us. We hope that your next visit is around the corner.Refinery Team

8/10 Good

Kerin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the refinery
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Kerin, it's wonderful to hear that your stay at the Refinery Hotel lived up to your expectations. We aim to provide a unique experience for all of our guests. We hope to welcome you back soon for another memorable visit.Refinery Team