Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

The Boss Pilgrimage

Posted Feb 2, 2016
Pros: Fantastic location. Staff in lobby and reception so helpful. Great breakfast
Cons: Maybe a kettle for those that don't like coffee, but we managed Ok.
Location: Great location, central to ESB, Rockefeller Building, Grand Central Station & Central Park. Take subway to 9/11 Memorial and One World Trade Centre
Spent 5 days exploring the sights and history of New York City, culminating in Springsteen concert in Madison Square Garden.
Comment from Hotel Management
Feb 3, 2016 by Guest Relations Manager, Hotel Management
Thank you for staying at the Residence Inn New York Manhattan/Times Square and for writing about your wonderful experience. We are delighted to hear that our excellent location helped make your stay a great one, and we appreciate you mentioning our proximity to the various attractions of New York. We are also glad that you liked our courteous staff and the breakfast we served. It was our pleasure serving you, and we hope to have you back with us soon. Thomas Gili Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great Hotel Value

Posted Jan 27, 2016
Stayed during Weekend Blizzard, had corner view of Bryant Park & Empire State building, walking distance to Theater District & Penn Station. Amazing hot breakfast buffet, staff was on point, great price for weekend stay. Highly recommend & will return again.
Comment from Hotel Management
Jan 27, 2016 by Guest Relations Manager, Hotel Management
Thank you for selecting the Residence Inn New York Manhattan/Times Square for your visit and for sharing your comments online. We are glad you liked the service provided by our associates and the great value we offer for the price. We appreciate your comments about our excellent location and the views from your room. It is also nice that you were able to fuel up each morning with the breakfast we offered. Thank you once again for recommending us online, and we look forward to many more visits from you in the future. Thomas Gili Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and accessibility.

Posted Jan 26, 2016
Ideal location for walking to Times Square, Broadway Theaters, Rockefeller Center, Empire State Bldg, Madison Square Gardens, etc. Reasonable price and comfortable accommodations with kitchenette and complimentary breakfast--ideal for extended stay.
Comment from Hotel Management
Jan 27, 2016 by Guest Relations Manager, Hotel Management
Thank you for your wonderful feedback regarding your stay with us at the Residence Inn New York Manhattan/Times Square. Your compliment about your comfortable accommodation, the convenience of our location, the breakfast we served and the great value we offer were a pleasure to read. We appreciate your business, and we hope to see you soon. Thomas Gili Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, fair price

Posted Jan 25, 2016
Quickly check in. Very nice staff. 3rf floor with coffee and drinks all day. Breakfast included is a really good choice. Excellent location. Subway cross the street. Walking distance to Times Square, Empire State Building. Room with a good size and clean. Full kitchen good. Good place to be as a tourist.
Comment from Hotel Management
Jan 25, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay at the Residence Inn New York Manhattan/Times Square. We appreciate your comments about our convenient location and the breakfast we served. It is also a pleasure to read you liked your well-equipped accommodations and the excellent service provided by our associates. Thank you once again for being our guest, and we hope to have the opportunity to welcome you back soon. Thomas Gili Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice hotel close to Bryant park and times square

Posted Jan 17, 2016
Pros: Loved the location and that we had a kitchen sadly no hot plate of oven just a microwave and slower cooker
Cons: New beds they both had a big hollow in the middle
Location: Close to Bryant park, times square and the theatre district
Great location handy to everywhere we wanted to go
Comment from Hotel Management
Jan 21, 2016 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback regarding your visit to the Residence Inn New York Manhattan/Times Square. We are glad to hear that our ideal location helped make your stay a great one. We want our guests to have a peaceful night’s sleep, so we are sorry for the inconvenience caused due to your beds. We appreciate your business and hope to welcome you again in the near future. Thomas Gili Guest Relations Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 15, 2016
Pros: Ubicacion y atencion del personal
Muy buen servicio del personal del hotel, muy atentos
Comment from Hotel Management
Jan 17, 2016 by Guest Relations Manager, Hotel Management
Thank you for staying at the Residence Inn New York Manhattan/Times Square. It is pleasure to read that you liked our convenient location. We are also pleased to hear that you were thoroughly spoiled by our associates, and we appreciate you taking the time to recognize the successful efforts of our team. Thank you once again for your feedback, and we would love to welcome you back soon. Thomas Gili Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel très bien placé dans Manhattan.

Posted Jan 5, 2016
Pros: L'emplacement de l'hôtel + le personnel qui est très professionnel et très aimable.
Cons: La queue aux ascenseurs à toute heure et le problème pour trouver une table de libre le matin au petit déjeuner.
Location: Time square quartier très vivant de Manhattan avec accès rapide à tous les quartiers branchés de New York.
Séjour très agréable et apprécié par toute la famille avec un emplacement idéal pour accéder à toutes les visites.
Comment from Hotel Management
Jan 7, 2016 by Guest Relations Manager, Hotel Management
We appreciate your stay and your kind words about your experience at our hotel. I am sorry that our elevators caused you delays during your stay. I also apologize that our breakfast can get very busy and it is sometimes hard to find a seat. We want you to be 100% pleased with your experience and I am sorry that we fell a bit short. Please come back and stay with us again. Thomas Gili Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicación

Posted Jan 4, 2016
A una cuadra del Bryant park y metro. Todo muy cerca. El hotel es muy lindo y el desayuno incluido es muy variado. En momentos pico puedes estar varios minutos esperando los ascensores. check in y out en pocos minutos.
Comment from Hotel Management
Jan 8, 2016 by Guest Relations Manager , Hotel Management
Thank you for taking the time to review your stay. We are glad that you were impressed with our convenient location, front desk services and the breakfast we served. However, we apologize that you encountered some wait times with the elevator. Thank you for your feedback, and we look forward to welcoming you again at the Residence Inn New York Manhattan/Times Square the next time you are in New York. Thomas Gili Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

5 stars in every way! A wonderful stay!

Posted Jan 3, 2016
Stayed Christmas Day through New Year Day. Everything was exceptionally nice from the complimentary breakfast daily to the New Year champagne toast. Better than many 5 star hotels I've stayed in!!! Highly recommend.
Comment from Hotel Management
Jan 3, 2016 by Guest Relations Manager , Hotel Management
Thank you for taking the time to post this wonderful review with other travelers. Our mission is "To Impress our Guests", so your comments assure us that we are succeeding in that mission. We are glad that you enjoyed your stay, and we appreciate you recommending us to others. We look forward to seeing you again at the Residence Inn New York Manhattan/Times Square in the future. Thomas Gili Guest Relations Manager
2 out of 5
by A verified traveler from perth aust

Nice hotel location expensive rates

Posted Dec 31, 2015
Pros: It's location
Cons: Spread breakfast hours possibly
The waiting for use of the lifts during breakfast hours made us walk up & down stairs was common during these peak times
Comment from Hotel Management
Jan 3, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review our property. I am sorry that our elevators caused you some difficulty. Please accept my sincere apology for the inconvenience. We hope that you will stay with us again and give us another chance to prove to you that we take our mission “To Impress our Guests” seriously. Thomas Gili Guest Relations Manager