Not worth it!
Posted Feb 17, 2017
While the price is attractive and the hotel is well located, this is as my first and last time.
Staff is super rude, and not willing to help. While I was compensated for a very unwelcoming check in, I ran into issues with my check out. I was trying to call a bell man and stayed on line for 30 min no answer... when I complained to one of the supervisor, who's name I do not have as all hotel staff do not wear name tags, he said there's nothing he can do about it:" you should have called the bell boys and if they do not pick up, it's non of my problem".
For the price I paid I didn't expect to get a suite. Yet the room was tiny and... Dirty. Luckily I booked only one night.
There are nice perks to the hotel. City Kitchen is one of them. I enjoyed the good tremondsly. A little overpriced even in NYC terms, but worth it!
While the prices the hotel has to offer can not be beat, I would still stay elsewhere.
Comment from Hotel Management
Feb 19, 2017 by Maurizio, Hotel Management
Dear Guest, thanks for your feedback.
We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and convenience. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.