Ratings based on 1,372 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from seaside

Excellent

Posted Jun 5, 2017
We were very kindly upgraded to lovely spacious suite with fabulous round bath. Royalton Hotel is near everything midtown - excellent location, beautiful bar and lobby area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely stunning

Posted May 29, 2017
Outstanding customer service, extremely spacious rooms, great amenities. Only negative is the charge for the WiFi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to time square

Posted May 21, 2017
This hotel was was nice and clean. It was also only 2 blocks from time sqaure. You could walk to most things like the Empire State Building and Central Park. I am not sure if it was Expedia room listing or the hotels. It said a room with a view it should just stated the room had a window.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Royalton in the middle of it all

Posted May 19, 2017
The royalton is a very nice hotel the alcove suite was comfortable and quiet and the pillows and blankets were very luxurious The huge round bathtub was amazing fun times!
2 out of 5
by A verified traveler from V

Posted May 14, 2017
No room service available Could not get a drink at 11:45 and asked to move from bar in lobby so they could clean. Waited 15 minutes before I saw someone in restaurant to ask for a cup of tea at breakfast only to have waitperson look at their watch and say I only had 10 minutes before they finished serving breakfast. Booked a room for three adults and was checked into a king room and told I could get an air mattress for $25. more. I asked to be moved to a room with 2 beds and was told that wasn't my category. (Apparently it was a downgrade). Told me I could be moved without a rate change.
Comment from Hotel Management
May 17, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Dear DV, Thank you for staying with us at Royalton. We know you have many choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at Royalton during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location

Posted May 2, 2017
The hotel is in a brilliant location for all Broadway theatres... It has a great vibe and superb, friendly, helpful staff. Marcos on front desk is a particularly great asset and major feather in the cap of the hotel. Wouldn't stay anywhere else !
Comment from Hotel Management
May 17, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Anonymous, Thank you so very much for choosing Royalton for your stay in NYC. I am happy to hear that Marcos left great impression and hope that you will be back soon. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Sexy Hotel with Ideal Location

Posted Apr 11, 2017
Pros: Everything.
Cons: The Cosmos at the bar.
Location: All the Broadway shows are within walking distance. Macy's is about 4 blocks aways. Great restaurants in the area. 5th Avenue is in the corner.
This hotel is very different. It is intimate and relaxing. The lobby is decorated and sensually lit like a bar. So soothing. The rooms are big and there is plenty of space for storage. The beds are delicious. The bathrooms are large and the shower is fantastic. The little perks in the room are fabulous. And the personnel go out of their way to accommodate your needs and fulfill your requests. The hotel has a perfect location for Midtown activities (right on 44th between fancy 5th Ave. and 6th (Ave. of the Americas). Great to go to Broadway shows and enjoy the best shopping in town, be it at 5th Avenue boutiques or at Macy's. A great hotel to relax in or go have an affair at. Just loved it!
Comment from Hotel Management
Apr 13, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Julie, Thank you for staying with us at Royalton. We know you have many choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from long island ny

Close to everything in a nice area

Posted Apr 6, 2017
Close to everything in a nice area without a lot of noise. The lobby was chic and popular on a Friday night . Our bathroom was sexy and everything had a nice modern feel . Our room was small but sufficient for a couple .We were walking distance from Grand Central Station, Time Square, Bryant Park ,and 30 Rock . There were some very chic highend restaurants within 1 to 3 blocks of where we were .. we live in Long Island and went in to the city for the weekend for a quick break but we were suprized at how we felt like we had a longer vacation ..,my husband loved the area so we will definitely be back !!
Comment from Hotel Management
May 30, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Kelly, Thank you so very much for choosing Royalton as you hub while in NYC and thank you for your feedback ! I am happy that you had great time with us and hope that you will be back soon. Best and cheers, Aleksandar M.
5 out of 5
by Rick

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017
Hello Rick, Thanks a lot for choosing Royalton for your stay while in NYC and thank you for giving us five stars ! I am happy you had good time with us and hope that you will visit us again soon. Best and cheers, Aleksandar M.
4 out of 5
by A verified traveler

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
Hello Anonymous, Thank you for staying at Royalton. We hope you will visit us again in the near future. Best and cheers, Aleksandar M.