Ratings based on 1,360 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to time square

Posted May 21, 2017
This hotel was was nice and clean. It was also only 2 blocks from time sqaure. You could walk to most things like the Empire State Building and Central Park. I am not sure if it was Expedia room listing or the hotels. It said a room with a view it should just stated the room had a window.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Royalton in the middle of it all

Posted May 19, 2017
The royalton is a very nice hotel the alcove suite was comfortable and quiet and the pillows and blankets were very luxurious The huge round bathtub was amazing fun times!
2 out of 5
by A verified traveler from V

Posted May 14, 2017
No room service available Could not get a drink at 11:45 and asked to move from bar in lobby so they could clean. Waited 15 minutes before I saw someone in restaurant to ask for a cup of tea at breakfast only to have waitperson look at their watch and say I only had 10 minutes before they finished serving breakfast. Booked a room for three adults and was checked into a king room and told I could get an air mattress for $25. more. I asked to be moved to a room with 2 beds and was told that wasn't my category. (Apparently it was a downgrade). Told me I could be moved without a rate change.
Comment from Hotel Management
May 17, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Dear DV, Thank you for staying with us at Royalton. We know you have many choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at Royalton during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location

Posted May 2, 2017
The hotel is in a brilliant location for all Broadway theatres... It has a great vibe and superb, friendly, helpful staff. Marcos on front desk is a particularly great asset and major feather in the cap of the hotel. Wouldn't stay anywhere else !
Comment from Hotel Management
May 17, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Anonymous, Thank you so very much for choosing Royalton for your stay in NYC. I am happy to hear that Marcos left great impression and hope that you will be back soon. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Sexy Hotel with Ideal Location

Posted Apr 11, 2017
Pros: Everything.
Cons: The Cosmos at the bar.
Location: All the Broadway shows are within walking distance. Macy's is about 4 blocks aways. Great restaurants in the area. 5th Avenue is in the corner.
This hotel is very different. It is intimate and relaxing. The lobby is decorated and sensually lit like a bar. So soothing. The rooms are big and there is plenty of space for storage. The beds are delicious. The bathrooms are large and the shower is fantastic. The little perks in the room are fabulous. And the personnel go out of their way to accommodate your needs and fulfill your requests. The hotel has a perfect location for Midtown activities (right on 44th between fancy 5th Ave. and 6th (Ave. of the Americas). Great to go to Broadway shows and enjoy the best shopping in town, be it at 5th Avenue boutiques or at Macy's. A great hotel to relax in or go have an affair at. Just loved it!
Comment from Hotel Management
Apr 13, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Julie, Thank you for staying with us at Royalton. We know you have many choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from long island ny

Close to everything in a nice area

Posted Apr 6, 2017
Close to everything in a nice area without a lot of noise. The lobby was chic and popular on a Friday night . Our bathroom was sexy and everything had a nice modern feel . Our room was small but sufficient for a couple .We were walking distance from Grand Central Station, Time Square, Bryant Park ,and 30 Rock . There were some very chic highend restaurants within 1 to 3 blocks of where we were .. we live in Long Island and went in to the city for the weekend for a quick break but we were suprized at how we felt like we had a longer vacation ..,my husband loved the area so we will definitely be back !!
Comment from Hotel Management
Apr 13, 2017 by Aleksandar M. - Guest Experience Manager , Hotel Management
Hello Kelly, Thank you so very much for choosing Royalton as you hub while in NYC and thank you for your feedback ! I am happy that you had great time with us and hope that you will be back soon. Best and cheers, Aleksandar M.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super good location and very polite staff!

Posted Mar 2, 2017
Pros: The location, the hotel is near everything (stores, train station, main attractions, etc...)
Excellent choice, very well located and the staff is very polite and provide excellent service. The room is was kind of small but still comfy.
Comment from Hotel Management
Mar 9, 2017 by Aleksandar M. Guest Experience Manager , Hotel Management
Hello Anonymous, Thank you so very much for choosing Royalton while in NYC and thank you for sharing your experience with Expedia community ! I am happy that you enjoyed your stay and hope that you will be visiting us in the near future. Best and cheers, Aleksandar M.
4 out of 5
Recommended
for Couples
by A verified traveler from NYC

80's Glam for the Creatures of the nIte.

Posted Feb 28, 2017
Pros: The style and glamour. a unique "only in New York" experience. Bathrobe, good hot water pressure, newspaper and a working fireplace.
Cons: It could use a refresh of paint and coverings, a little more light in halls and lobby,
Location: With the right date, you wont be concerned with anything outside the bedroom.
As a child of the 80's I adore this property...the first designer "boutique" hotel, play ground for the infamous creatures of New York nite life. The interior was designed as a high end passenger ship meets gay bath house. Dark to be easy on the eyes for those who stay out all nite, No it's not dirty, the bathrooms mixed high end fixtures with locker room tile. This is not a family friendly place, unless your the Adams. My room had a fireplace that they come up with a real log and lit, a round tub with amazing shower pressure and great bathrobes. The staff was friendly. food and mini bar are outrageous but not a lot of "gotchas". A free New York Times paper waiting for me after getting up in the afternoon ended a perfect City nite.
Comment from Hotel Management
Mar 9, 2017 by Aleksandar M. Guest Experience Manager , Hotel Management
WOW DVreeland, what a feedback ! Thank you for staying with us and for sharing your story ! I am happy that you enjoyed your stay and I hope that you will be back soon. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Feb 27, 2017
Loved the experience here! Great room , with great decor.
Comment from Hotel Management
Mar 9, 2017 by Aleksandar M. Guest Experience Manager , Hotel Management
Hello Jess and thank you staying with us and for giving us top grade! I am happy to read that you enjoyed your stay and hope that you will visit us again soon. Best and cheers, Aleksandar M.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Enjoyable

Posted Feb 14, 2017
Spacious room. Great location. Enjoyed our stay. Would recommend. Will go back.
Comment from Hotel Management
Feb 20, 2017 by Aleksandar M. Guest Experience Manager , Hotel Management
Hello nice, Thank you for choosing Royalton for your stay while in NYC and for your feedback ! We are looking forward to your next visit and should you need anything prior your arrival please let us know. Best and cheers, Aleksandar M.