Ratings based on 752 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Wilmington, DE

Good location, small but clean rooms. Good service

Posted Jul 6, 2016
If you go to NY and don't spend time in your room, this is the hotel for you!
4 out of 5
by A verified traveler

Everything is good except complimentary breakfast.

Posted Jun 30, 2016
Pros: Very close to Times Square which is excellent. Staff friendly, security friendly, room is nice and everything is good.
Complimentary breakfast sucks.... either bread or pastries, coffee or tea, apple or orange juice. If complimentary breakfast is to be provided it must be at least a 4 star standard like the hotel rating. Otherwise all its good.
2 out of 5
by A verified traveler

Very tight & very dark

Posted Apr 21, 2016
Nearly impossible to figure out the lights in the room & regulating the temperature was difficult.
5 out of 5
by Corey from Indy

Secret gem in NYC

Posted Apr 20, 2016 on Hotels
One night in and out. Easy. Great staff and location
5 out of 5
by Brittifani

Mahtava tyttöjen Nykkiviikko

Posted Apr 20, 2016 on Ebookers
Olen oikein tyytyväinen hotellivalintaamme New Yorkissa. Sanctuaryn sijainti (joka on hotellin ehdoton valtti) on todella keskeisellä paikalla, kivenheiton päässä Times Squarelta ja useimpiin nähtävyyksiin pääse kävelemällä. Henkilökunta oli erittäin ystävällistä ja avuliasta. Huone oli aika pieni, mutta se oli vain pieni miinus kaikkeen hyvään verrattuna. Illallisemme hotellin katukerroksessa olevassa sushi-ravintolassa oli todella onnistunut. Voisin suositella tätä hotellia ihan kenelle vaan.
5 out of 5
by A verified traveler

Posted Apr 14, 2016 on Hotels
Slept for nine hours after flight and after a glass of water I slept another nine hours. I think that is a good recommendation for a room!
4 out of 5
by Gavin

Posted Apr 14, 2016 on Hotels
Beautiful hotel. Friendly and helpful staff. Wonderful restaurant. Very small room. No tea and coffee facility in room. Some days no enough clean towels
5 out of 5
by A verified traveler

Nice hotel close to time square

Posted Apr 9, 2016
Great hotel near time square. Food at hotel was very good, and roof top bar was really nice. Rooms were small, but that is to be expected in New York City. Great staff!
5 out of 5
by Margaret from West Australia. Mindarie

The Copes' from Australia

Posted Apr 9, 2016 on Hotels
Perfect location, great staff.
5 out of 5
by Marie

Excellent hotel, Excellent emplacement et Personnel Extraordinaire

Posted Apr 9, 2016 on Ebookers
Nous rentrons, ma fille (18 ans) et moi, de 5 jours passés à New York. Nous n'avons que du Positif à dire sur l'hôtel...L'emplacement est on ne peut mieux ...Magnifique entrée ...moderne ....bar sur le toit ....Les chambres ne sont pas très grandes mais comme partout à NY, par contre bien aménagées et modernes ...Le plus ? Un personnel Extraordinairement gentil, autant les réceptionnistes que les bagagistes ou les serveurs ...tous Adorables ....La Palme d'Or revient aux Portiers ...souriants, qui se souviennent de vous, qui s'intéressent à vous, qui vous conseillent et avec un sens de l'Humour et une Gentillesse ...juste Géniaux !....