Good location but terrible experience
Posted Sep 10, 2016
There are several things wrong at this hotel but I will tell you the worst one which was the reason why we had to check out earlier than planned.
We were laying in bed around midnight lights on and I was almost asleep and my husband was on the computer, he realized there was a mouse on the floor. I called the reception and asked him to move us to another room, he said I had to wait for the manager till next morning because there was no other room available. the mouse was running around the room and one second it was in the tv cabinet on the coffee maker next second it was on the floor, then we realized there were two of them. They were living in the TV cabinet. I called the reception again and told him I could not stay in this room. Later when we went down to the front desk, we saw two more mice in the breakfast are. The receptionist
We took their photo too and attached them below.
We found a room at another hotel close by. Recetionist refused to pay even for a taxi and he was very rude ;we had to walk with our luggage at 2:30 am in Manhattan.
After going back to the hotel several times we finally got to speak with the manager 2 days after we checked out, he said this mice problem is very common in this area and there isn't anything he could do as if this whole situation is very normal. I paid over $3000 to them and he said all he could do is $200 refund. I also called the GW customer service and gave them all the details, the rep said there is nothing they could do.