Penthouse, 1 Bedroom | Egyptian cotton sheets, premium bedding, in-room safe

Reviews of The Shelburne Sonesta New York

4 out of 5
The Shelburne Sonesta New York
303 Lexington Avenue, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 718 out of 1366 reviews" "
Rating 8 - Good. 356 out of 1366 reviews" "
Rating 6 - Okay. 147 out of 1366 reviews" "
Rating 4 - Poor. 81 out of 1366 reviews" "
Rating 2 - Terrible. 64 out of 1366 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! Coming back in summer!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Free bottle water
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 Excellent

Dick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and helpful
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 Excellent

Jane, Louisville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

8/10 Good

berrin

Liked: Cleanliness, staff & service
S
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 10, 2024
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Kristicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 Excellent

Kody Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 Okay

Rita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here--almost two weeks. Big room, very comfortable. Everything we needed. Hotel completely outfitted--front desk very responsive. Snacks each day, complimentary... guest card-op laundry!
Stayed 12 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Janet, it's delightful to hear that you loved your stay at The Shelburne Sonesta New York. Your mentions about the spacious room and the responsiveness of our front desk colleagues highly contribute to our pursuit of comprehensive guest satisfaction. We're particularly glad you appreciated the complimentary snacks and guest laundry. Looking ahead, we are thrilled to inform you of the opening of our new restaurant and rooftop in the summer of 2024. They're sure to enhance your next extended stay! Thank you for sharing your experience. We're looking forward to welcoming you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Christopher, thank you for the stellar rating. We're heartened to see that The Shelburne Sonesta New York met your expectations during your stay. We look forward to offering you an improved experience with our restaurant reopening on 4/18 and the anticipated rooftop unveiling in 2024. Come back soon to enjoy these exciting additions!

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location.. privacy.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Alberto, thank you for acknowledging The Shelburne Sonesta New York's advantageous location and appreciated privacy. We believe these aspects greatly enhance our guests' experiences. For your future visits, we're excited to announce that our new restaurant and rooftop will open in summer 2024. We anticipate these additions will offer an enriched stay for our guests. Here's to your next visit!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, welcoming staff.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Kathleen, we're delighted to hear your positive comments about the well-situated The Shelburne Sonesta New York and the warm reception from our team members. We're looking forward to the upcoming summer season in 2024 when our new restaurant and the rooftop will be open for an even better guest experience. Thank you for choosing us for your stay.

10/10 Excellent

Marquisa

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Marquisa, we appreciate the outstanding rating you've provided for The Shelburne Sonesta New York. It's wonderful to know you enjoyed your stay with us. We'd also like to inform you that we're excitedly anticipating the launch of our new restaurant and rooftop in the summer of 2024, which we're confident will enhance your future stays even further. Looking forward to welcoming you back soon.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff!! Great room!! Easy walk to everything we wanted to do. Just a few blocks from Grand Central Station.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Dana, we're thrilled to know that your experience at The Shelburne Sonesta New York was fantastic! It's great to learn that our team members and your room met your expectations, and that our prime location made exploring the neighborhood convenient for you. We're looking forward to adding a new restaurant and a rooftop venue in the summer of 2024, which we hope adds another dimension to future visits. Thank you for your glowing review!

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Janet, it's refreshing to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your patience regarding the breakfast service. On a side note, we're excited to share that our new restaurant and rooftop will be ready to welcome guests by summer 2024, offering an elevated dining experience. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Richard, thank you for the perfect score on Expedia! We're thrilled you enjoyed your stay at The Shelburne Sonesta New York. We appreciate your understanding regarding breakfast options, and we're excited to mention that our brand-new restaurant along with our rooftop are set to open in the summer of 2024. We look forward to your return visit.

8/10 Good

Mark

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
We appreciate you sharing this positive rating, Mark!The comfort of our guests is important to us so we can't wait to see you back again at The Shelburne Sonesta New York. We want to share an even more enjoyable experience with you next time.

8/10 Good

Mayadah, Jerusalem

Traveled with group, Business traveler
The Hotel is good, But overpriced for only bed without breakfast.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Mayadah, we appreciate you sharing your feedback about your stay. Your sentiment regarding the value for the room without breakfast has been noted. We're excited to share that our new restaurant, along with a rooftop, will open in Summer 2024, offering an enhanced dining experience. We believe this will offer better value and hope you'll consider staying with us again at The Shelburne Sonesta New York.

10/10 Excellent

Wing Hei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to central station
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Wing, we're thrilled to know you were satisfied with The Shelburne Sonesta New York's central location. Your feedback is greatly appreciated. If you visit us again, we hope you'll enjoy our new restaurant and rooftop opening in summer 2024. We look forward to your next stay with us.

4/10 Poor

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 15, 2024
Michelle, we regret to see your recent stay did not meet your expectations. We hope you'll consider us for a future stay once these amenities become available.

10/10 Excellent

Samuel, Huntington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Samuel, it's fantastic to hear you appreciated our exceptional team members at The Shelburne Sonesta New York. We're excited to announce that our new restaurant and rooftop space will be open by summer 2024, which we hope you'll enjoy during your next visit.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable and the room was big, which is so unusual for NYC. The water pressure and temperature of the shower was AMAZING. The only slightly thing bad I could say is that our blowdryer settings didn't work, but, I'm sure they would have brought us a new one if I'd asked.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Deborah, it sounds like your experience at The Shelburne Sonesta New York was largely positive - we're thrilled to hear that our service and spacious room met your expectations, and that you found the shower exceptionally satisfying. We regret that you encountered a minor issue with the blowdryer, rest assured our team members are always ready to assist. Looking towards the future, we're excited to announce our new restaurant opening in March 2024, and our Rooftop in June 2024. We look forward to welcoming you back for even more outstanding experiences.

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for the excellent rating, Maria!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Shelburne Sonesta New York! We look forward to hosting you again soon.

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is lovely. Everyday the housekeepers would say hello and ask if I needed my room cleaned. The front desk personnel was professional and efficient and the bellmen/doormen were helpful. Only real downside is that they ran out of bottled water one day - a drink amenity that was included in my reservation - and the area is noisy from sirens and cars honking. Location is walkable to other points in the city.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Susan, it's great to hear your interactions with our team members were positive and efficient at The Shelburne Sonesta New York. On your next visit, we surely hope not to encounter the same issue with the bottled water. Regarding the noise, we understand that city life can be bustling. Our central location does allow for easy access to multiple city points, a factor you rightfully appreciated. Excitingly, we'll soon be enhancing guest experience with the launch of our new restaurant in March 2024 and Rooftop feature in June 2024. We eagerly hope to host you again.

10/10 Excellent

Joesph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Joseph, we're delighted that you had an excellent experience at The Shelburne Sonesta New York. Just for your information, our new restaurant is slated to open in March 2024, followed by the Rooftop in June 2024. It's our hope to exceed your expectations even further on your next stay!

8/10 Good

Vita

Liked: Cleanliness, staff & service, property conditions & facilities
Good midtown property with kids.
Stayed 2 nights in Dec 2023
Response from Customer Service on Mar 5, 2024
Vita, it's wonderful to hear you found The Shelburne Sonesta New York to be a good choice for family stay. We hope to make your next visit even more thrilling with our new restaurant opening in March 2024 and the rooftop in June 2024. We're looking forward to welcoming you and your family back.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomodating
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Thanks for the perfect rating, Lauren!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Shelburne Sonesta New York.Have a wonderful day!

10/10 Excellent

Barbara Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly and excellent proximity to New York attractions.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Barbara, thank you for sharing your positive feedback about The Shelburne Sonesta New York. We're thrilled you appreciated our location close to many attractions and enjoyed our clean, cozy settings along with our friendly team members. As part of our commitment to enhancing our guest experience, we're excited to announce our new restaurant will be opening in March 2024 and the Rooftop in June 2024. We can't wait to welcome you back to enjoy those additions!

8/10 Good

Perry

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Perry, we appreciate your 4-star review of The Shelburne Sonesta New York! We want to make you aware of exciting changes as our new restaurant and the Rooftop is set to open in the summer of 2024, which we hope will enhance future stays. We look forward to welcoming you back for another visit.

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only down is valet parking is 75$?!? One night and only one entry , but ya ya it’s New York I know
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Dino, it's fantastic to hear you had a positive experience at The Shelburne Sonesta New York. We do understand your concerns regarding the valet parking rate due to our location. Your feedback is appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Kara

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Kara, thank you for taking the time to rate The Shelburne Sonesta New York. We're delighted to see that you enjoyed your stay. We'd like to bring to your attention that our brand-new restaurant is set to open in March 2024, and a stunning rooftop area is due to open in June 2024. We're excited about these additions and look forward to the prospect of welcoming you back to experience them.

10/10 Excellent

Jennifer Morrison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Thanks, Jennifer! It's outstanding your time at The Shelburne Sonesta New York was fantastic. We can't wait until your next visit!

10/10 Excellent

DARRICK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where large and had a good view
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Darrick, it's fantastic to see you enjoyed your stay at The Shelburne Sonesta New York, taking advantage of our spacious rooms and the wonderful views they offer. Looking forward to delighting you further when our new restaurant and rooftop open later this year. Thank you for choosing us for your stay and we're excited to welcome you back soon.

10/10 Excellent

Nina

Liked: Staff & service, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Nina, we are thrilled to hear that you enjoyed your stay at The Shelburne Sonesta New York. It's exciting that our location was favorable for you. We also wanted to mention that we're looking forward to introducing our new restaurant in March 2024 and the Rooftop in June 2024. We can't wait for your next visit with us so you can experience these new additions. Thank you for your wonderful comments.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and dry.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
James, we're thrilled to hear that you appreciated the cleanliness of The Shelburne Sonesta New York. We're excited to enhance our dining options for our appreciated guests with the upcoming opening of our new restaurant in March 2024, followed by the lavish rooftop in June 2024. We cannot wait for you to experience it. Thank you for staying with us.

6/10 Okay

Ayse

Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for taking the time to share your feedback, Ayse.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Andrew, The Shelburne Sonesta New York thanks you for the perfect rating. We are excited to announce our new restaurant and the rooftop will be ready by summer 2024 to enhance your next stay. We're looking forward to welcoming you back on your next trip to New York!

8/10 Good

Sagune

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Sagune, thank you for choosing to stay at The Shelburne Sonesta New York and for sharing your rating. We appreciate your understanding about our breakfast offerings as our new restaurant and the rooftop are due to open in summer 2024. We hope to welcome you back to enjoy these future features.

2/10 Terrible

Ken

Disliked: Staff & service, amenities, property conditions & facilities
Read the fine print. The hotel charges a $44.25 per day resit fee for use of business center and phone calls (regardless of whether you use it or not) there was also construction outside my window where guys in scaffolding peered right in. It was so loud at 9 am it woke us us. There was zero mention of the construction. Buyer beware
Response from Customer Service on Feb 23, 2024
Ken, it's regrettable to hear your experience wasn't as pleasant as you'd hoped. We apologize for any communication issues regarding the daily resort fee and the unexpected noise due to exterior work. While we cannot change the past, we can surely learn and improve from it. We're truly excited about our upcoming restaurant debut in March 2024 and the Rooftop launch in June 2024. Nevertheless, thank you for your feedback and we look forward to the possibility of welcoming you back.

8/10 Good

Dick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for taking the time to leave us a 4/5 rating, Dick!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Shelburne Sonesta New York.

10/10 Excellent

Ashanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Ashanda, it's fantastic to hear that you enjoyed your stay at The Shelburne Sonesta New York! We can't wait for your next visit, when you'll be able to experience our brand new restaurant opening in March 2024, and the rooftop to follow in June 2024. Thank you for your kind words!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very well proportioned rooms
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
James, it's delightful to hear that you appreciated the well-sized rooms and amiability of our team members at The Shelburne Sonesta New York. As we further enhance our amenities, we're eager to let you know an exciting new restaurant is joining us in March 2024, with a rooftop experience coming in June 2024. We hope these additions will elevate your future stays with us.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Response from Customer Service on Feb 19, 2024
Thanks for the fantastic review, Fiona!It's excellent you had such an amazing stay at The Shelburne Sonesta New York! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful reception staff!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Janice, we're thrilled to hear that you found the reception team members at The Shelburne Sonesta New York wonderful! We appreciate your positive feedback and look forward to tempting your palate when our new restaurant opens in March 2024, followed by the unveiling of our rooftop in June 2024.