Ratings based on 6,942 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Excelente ubicación y buen trato del personalPosted Nov 21, 2015
Excelente ubicación para realizar cualquier actividad en NY
for Everyoneby A verified traveler from new york. nyc
Good choicePosted Nov 20, 2015
Close to good food. Nite life. Lots of coffee options. Overall a good choice for people who need things at their fingertips and those with kids
for Everyoneby A verified traveler from Fort Worth, TX
Perfect Location - Great Staff!Posted Nov 18, 2015
Pros: The people!
Location: Just steps away from subway entrances. Nice walk to Central Park - just a couple blocks away from great shopping, dining and shows!
To not give the Sheraton NYC an excellent rating would be wrong. From the doorman, Gary, to Debbie at the front desk to being welcomed by Dan while in line, then excellent conseirge service from Mike it was all top notch. Hard to remember such a complete trip. Location was the best close enough to everything and just far enough away to get some separation. Wonderful place mostly because of the wonderful people! Made our 25th Anniversary even more special!
for Everyoneby A verified traveler from venezuela
Perfect hotel excellent locationPosted Nov 18, 2015
Perfect location, the service was great. We loved our stay in this hotel room.
for Everyoneby A verified traveler from Pennsylvania
Very nice hotel, close to everything!Posted Nov 17, 2015
Location: One block from Times Square and Radio City Music Hall
We recently just stayed at the Sheraton in Times Square as part of my daughter's birthday present. It was more than we normally spend on a hotel but it was in a great location (safe area), close to all of the sites & especially Radio City Music Hall. That was a big selling point for us because we were going to The Christmas Show at Radio City. The hotel was very clean and the staff was helpful. Would stay there again.
for Everyoneby A verified traveler from NJ
Beautiful Hotel close to Times Square!Posted Nov 17, 2015
My front desk agent Iverson was the best! He was very personable and knowledgeable about both attractions and amenities! He made sure my stay was comfortable! All of the staff were friendly but this young man took the time to give exceptional customer service! The room was quiet and comfortable. Beautiful view of Times Square! I will definitely be staying here again soon!
for Everyoneby A verified traveler
nice hotel, close to central parkPosted Nov 17, 2015
Pros: very friendly staff. location. quiet.
Cons: informed about amenities at check-in. location of workout room, room service availability etc. voucher for a bagel and juice would be nice.
Location: short walk to central park and the theatre district.
Not enough lighting in the room. housekeeping staff very friendly. windows were dirty. room nice and quiet. elevator efficient and quick.
by A verified traveler
Posted Nov 15, 2015
Pros: Great location
Cons: A better breakfast selection.
Location: Close to Times Square, great shopping, great restaurants
hotel is getting a bit old, but in a great location. Breakfast was a little disappointing, no fresh eggs/Omlettes, everything was already cooked.
by A verified traveler from London
Bathroom needs an upgradePosted Nov 14, 2015
Hotel bathrooms quite old and grubby now, definitely in need of an upgrade. The room clean up is in desperate need of new management. Came back at 15:00 ( after leaving room at 8:00) for an afternoon nap and the room had still not been made up. Took 1 hour and 4 very irate calls before this even happened! If they cannot handle the capacity , they need to review their ability to service the rooms
for Everyoneby A verified traveler from london
Excellent position.Posted Nov 13, 2015
Cons: Free wifi in the rooms as many people use the bar area just for the wifi. Bar size could be increased and a bit more comfortable.
Location: Location is really good as everything is accessible close-by or if not east to get to.
Good hotel, close to shops, theatres and good choice of restaurants. East access to attractions.