Ratings based on 7,386 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Always stay here

Posted Feb 3, 2016
Pros: Location
Cons: Nothing
Location: Basically everything. You can walk to Times Square or a Broadway show or any # of restaurants.
This hotel is in a great location and the staff are extremely friendly. 3/4 stays in NYC I've stayed at the Sheraton and would definitely (in fact, preferably) would return. Even got to enjoy snowstorm Jonas while I was here last and did not hinder trip at the hotel is down the street from Times Square and the food served in the hotel restaurant was delicious.
2 out of 5
by A verified traveler

Disappointing conditions of the rooms

Posted Feb 2, 2016
Cons: Vacuuming the rooms, better cleaning bathrooms.
The only good thing about this Sheraton is location and the fact they gave me free internet. Everything else was quite disappointing --- room was dirty and didn't get cleaned for 2 days, checkin was slow and not very pleasant. Rooms are not well isolated (you can hear neighbors iPhone's getting a text).
4 out of 5
Recommended
for Everyone
by A verified traveler from Delhi, India

in the heart of times square

Posted Feb 2, 2016
Pros: location
Cons: size of rooms could be bigger
Location: times square
Good stay, small rooms which are standard in the area. Location is great, you feel vibrant times square as soon as you come out of hotel doors. Nice courteous staff, would recommend for manhattan stay
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Reasonable 3 starhotel close to tourist activities

Posted Feb 1, 2016
Cons: see above
The room was ok for 2 people but the bathroom too small for 2 people. The rooms are noisy and i was woken up at 5am on two occasions by the hotel phone in the next room. The room was dusty on arrival and the carpet filthy. Housekeeping does not have the equipment to vacuum corners of carpets and as a consequence the carpet was not clean and very dusty. There is no free in - room internet. Leaving bags in a coat room cost $4 per bag. Lastly there is a problem with lifts when too many people are checked in. People were waiting up to 30 mins to get a lift downstairs in peak times. This is also a security problem. Staff didn't seem to care that guests were waiting. Overall; this is not a 4 star hotel but would be considered 3 star hotel and too expensive for the facilities offered. On the bright side; it is very near tourist activities and a very good location for discovering New York City.
5 out of 5
Recommended
for Everyone
by A verified traveler from M- costa mesa, ca

I had a great view of Times Square

Posted Feb 1, 2016
Great last minute trip, stayed for 2 nights, location was perfect! Close to everything, subways, theaters, etc.
3 out of 5
by A verified traveler from Florida

Good location

Posted Feb 1, 2016
Cons: Prices
I have three items I was not happy with: 1) I paid $8.71 for a bottle of water that I buy in a store for $1.59 2) I paid over $9 for a miller light. I can buy a case for twice that. 3) The room was street noisy
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location.

Posted Feb 1, 2016
Very comfortable room, clean, and friendly staff. Seemless weekend experience. Will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and helpful concierge!

Posted Feb 1, 2016
Pros: The staff and location.
Location: Very close to Times Square, Broadway, MoMa, Central Park, etc.
My daughter felt sick on the day of our departure. So I asked the concierge if we could stay a bit longer in our hotel room. Joy, the name of the lady, managed for us to stay two hours longer even though the hotel was completely booked. She offered us water and free WiFi, so that I could work in the room while my daughter could lie down. Great service and help!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, close to all the attractions.

Posted Feb 1, 2016
Hotel and room were excellent. The room was small but well furnished and clean. The hotel was busy but the staff were very helpful and made our stay stress free. The location is perfect for visitors want to explore mid town and down town NYC.
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京都

立地は最高。

Posted Jan 30, 2016
Pros: 立地
Cons: これはNY水準ですので言うべきではないですが従業員教育はまだ水準を上げる余地はあると感じます。
Location: 上記した通りです。
タイムズスクエアにもセントラルパークにも近く、立地は最高。建物が古いので水回りとかに若干の難はありますが許せる範囲。リノベーションもされていて、清潔感も高級感もアップしたと思います。